ExoticDirect Omdömen

Hi Carl, Thank you for your feedback. We are sorry to hear that you are not happy with your renewal premium. If you do not want to renew your policy at the price offered, please do call us on 0345 982 5505 and we can then take your cancellation instruction over the telephone. We do not charge you to cancel a policy. There are a number of reasons why an insurance premium may increase (and also decrease) at renewal each year. Loyalty and a ‘no claims’ history are also often rewarded by Exotic Direct. We did try and call you earlier today to clear up any confusion and to chat through the options that are available to you if you’re interested in reducing your premium. If you would like to have a chat about how we can help you, please do give our support team a call on 0345 982 5505. Our contact centre is open Monday to Friday, between 09:00 and 17:15. We look forward to hearing from you. Best regards, The Exotic Direct Pet Insurance Team

Hi Sian, Thank you for giving us this positive review and also for adding your comments. It's great to know that we're able to give you a peace of mind that Shaggy has cover in places, should you need to call on the pet insurance for anything. Hopefully your pet will always be happy and healthy, but if you do ever have any questions about your policy please do not hesitate to give us a call and we'll be happy to chat through everything with you. Best regards, The Exotic Direct Pet Insurance Team

Thank you for giving us this positive feedback and also for adding such nice comments. It's really great to know that your ferret is back to her normal cute self again and also that we were able to help you, to get her the best help when she really needed it. If we can ever be of any further help or assistance, please do get back in touch. Best regards, The Exotic Direct Pet Insurance Team

Hello Mr & Mrs Furlong, Thank you so much for the 5* Review! We are delighted to hear that you found the service to be prompt and that the staff were friendly and helpful. Kind regards, The Exotic Direct Team.

Hello Julie, Thank you so much for the 5* review! We are happy to hear that you found the product that was right for your needs and that the online experience was easy to navigate. Kind regards, The Exotic Direct Team.

Hi Penny, Thank you for leaving us your review and for rating us with five stars. We are delighted to hear your great comments regarding our helpful and speedy service, thank you! Kind Regards The Exotic Direct Team

Hi Oliver, thank you so much for taking the time to leave your 5 star review and for rating your claims experience perfect, it's great to hear! We hope you have a lovely day, The Exotic Direct Claims Team.

Hello, Thank you for contacting us yesterday regarding this issue. You should now have had your documents emailed to you, please let us know if this is not the case. We are also sorry that these were not sent and are looking into the issue, thank you for bringing this to our attention as any feedback we get helps us to resolve any problems that you may have experienced. Kind regards, The Exotic Direct Team.

Hi There, We apologise for the delay. You should now have received your documents. If not, please do reply to Judith's recent email. Kind Regards

Hi there, Thank you so much for taking the time to leave us your 5 star review. Please accept our sincere condolences for the loss of your Bearded Dragon. If we can ever assist in future, please do not hesitate to contact us. Kind Regards, The Exotic Direct Claims Team.

Hi Emma, Thank you so much for taking the time to leave your 5 star review and for your kind comments, we have passed these on to the team. Just to let you know, we now pay our claims via BACS so hopefully the process is much simpler for you and the rest of our customers. We hope you have a lovely day, The Exotic Direct Team.