Hello Sabrina,
Thank you so much for the 5* Review.
We are happy to hear that you found the service to be easy to use.
Kind regards,
The Exotic Direct Team.
0
Dela
MP
Mrs Susan Player
Feefo-verifierat
5 years ago
Vad Mrs Susan Player sa om ExoticDirect:
Easy, simple, efficient service
Exotic direct have always been friendly, efficient and very easy to use the claim service.
Alec
ExoticDirect
5 years ago
Hi Susan,
Thank you for giving us this positive review and also for taking the time to add such nice comments.
We were all really pleased to read that you have found Exotic Direct to be an friendly, easy and efficient pet insurance service to use.
Should you ever have any questions about your policy, please do get in touch and we'll be very happy to assist you.
Best regards,
The Exotic Direct Pet Insurance Team
0
Dela
Betrodd kund
Feefo-verifierat
5 years ago
Easy
Easy to apply, reasonable cost. Haven't needed to use it yet though
Nathan
ExoticDirect
5 years ago
Hello,
Thank you so much for rating us 5*s.
We really appreciate the review and are happy to hear you found the process easy and at a reasonable cost as well.
Kind regards,
The Exotic Direct Team.
0
Dela
MB
Miss Karen Brown
Feefo-verifierat
Dundee
5 years ago
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Vad Miss Karen Brown sa om ExoticDirect:
Splendid!
Quick & easy too get insurance out for my tortoise 🐢
Nathan
ExoticDirect
5 years ago
Hello Karen,
Thank you so much for rating us 5*'s.
We are delighted to hear that you found the service to be quick and easy!
Kind regards,
The Exotic Direct Team.
0
Dela
MB
Miss Susan Barnes
Feefo-verifierat
5 years ago
Vad Miss Susan Barnes sa om ExoticDirect:
Easy , pleasant to deal with , no issues with submitting a claim, perfect customer service
Alec
ExoticDirect
5 years ago
Hi Susan, Thank you for giving us this positive review and also for taking the time to add such nice comments.It's really great to know that you had no issues when you needed to submit a claim and that our claim handlers made the claims process easy for you, were pleasant to deal with and also provided you with a good level of customer service throughout. Should you ever have any questions about your policy, or need to make a further claim, please do get in touch and we'll be very happy to assist you. Best regards, The Exotic Direct Pet Insurance Team
0
Dela
MJ
Mr Kobi Jardine
Feefo-verifierat
5 years ago
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Vad Mr Kobi Jardine sa om ExoticDirect:
10/10 amazing customer service!
AMAZING customer service! I spoke to the most polite and helpful gentlemen I believe called Nathan, 10/10 would highly recommend.
Alec
ExoticDirect
5 years ago
Hi Kobi,
Thank you for giving us this positive review and also for taking the time to add such nice comments.
It's great to know that you were happy with the customer service Nathan was able to provide you with and it's also a real compliment that you feel happy to recommend us to others.
If you ever have any questions about your policy, or if we can be of any other assistance, please do not hesitate to get in touch.
Best regards,
The Exotic Direct Pet Insurance Team
0
Dela
MS
Miss Julia Smith
Feefo-verifierat
5 years ago
Vad Miss Julia Smith sa om ExoticDirect:
Very easy to setup
Alec
ExoticDirect
5 years ago
Hi Julia,
Thank you for giving us this positive review.
We're pleased to hear that you found it easy to set up the pet insurance cover you wanted. If you ever have any questions about your policy, or if we can help with anything else please do get in touch.
Best rgeards,
The Exotic Direct Pet Insurance Team
0
Dela
MO
Morgan
Feefo-verifierat
Dorset
5 years ago
Vad Morgan sa om ExoticDirect:
Great
Easy to get insurance on my snake
Alec
ExoticDirect
5 years ago
Hi Morgan,
Thank you for giving us this positive review. We're really pleased that you found it easy to get the pet insurance that you wanted for your snake.
If you ever have any questions about your policy, or if we can help with anything else, please do not hesitate to give us a call.
Best regards,
The Exotic Direct Pet Insurance Team
0
Dela
MC
Miss Karlie Castell
Feefo-verifierat
5 years ago
Vad Miss Karlie Castell sa om ExoticDirect:
Very disappointed with service
Very unhappy
Hayley
ExoticDirect
5 years ago
Hi there,
We are sorry to hear that you were unhappy with the service.
Unfortunately we are unable to provide cover for pre existing conditions.
We can see from our records that we have discussed your concerns directly but If you would like to discuss this again in further detail, please don't hesitate to contact us on 0345 982 5505.
Kind Regards,
The Exotic Direct Team.
0
Dela
MK
M Karaman
Feefo-verifierat
Edinburgh
5 years ago
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Vad M Karaman sa om ExoticDirect:
Very helpful and friendly
I've had speedy and friendly replies to every message, our new family member arrived safely and she seems to be settling in well 😊❤️
Alec
ExoticDirect
5 years ago
Hi Yvonne,
Thank you for giving us this positive review and for adding such nice comments.
It's great to know your new family member has arrived safely and that she is settling in well. We really hope you're happy together.
If you ever have any questions about your policy, or if we can be of any other assistance, please do give us a call.
Best regards,
The Exotic Direct Pet Insurance Team
Situated in Sussex, we’re a friendly company, with lots of experience! In fact we’ve been insuring exotic pets since 1996. We understand the kind of problems that exotic pet owners can face. As a small team, we talk to each other! This means that if you have a problem or a question we can deal with it quickly and sympathetically, liaising with our team when necessary.
Vi samlar självständigt in feedback på uppdrag av de företag som samarbetar med oss. Vår plattform vänder sig endast till verifierade köpare, så du kan vara säker på att du läser omdömen från verkliga kunder.
Bara kunder med inköpsbevis kan lämna ett Feefo-omdöme. Vi säkerställer detta genom att kontakta köparna direkt efter transaktionen.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Situated in Sussex, we’re a friendly company, with lots of experience! In fact we’ve been insuring exotic pets since 1996. We understand the kind of problems that exotic pet owners can face. As a small team, we talk to each other! This means that if you have a problem or a question we can deal with it quickly and sympathetically, liaising with our team when necessary.