Hur samlas Feefo-omdömen in?

Vi samlar självständigt in feedback på uppdrag av de företag som samarbetar med oss. Vår plattform vänder sig endast till verifierade köpare, så du kan vara säker på att du läser omdömen från verkliga kunder.

Vem kan lämna ett Feefo-omdöme?

Bara kunder med inköpsbevis kan lämna ett Feefo-omdöme. Vi säkerställer detta genom att kontakta köparna direkt efter transaktionen.

Hur verifierar vi omdömen?

Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.

Hur hanterar vi falska omdömen?

Feefo förhindrar att kunder lämnar falska omdömen, eftersom vi bara erbjuder verifierade köpare att lämna feedback.

ExoticDirect Recensioner

Visar alla 1,994 omdömen

Betrodd kund

Feefo-verifierat

5 years ago

Prompt and straightforward claims process - handled well.

Prompt and straightforward claims process. Handled professionally, with good communication.

Hayley

ExoticDirect

5 years ago

Hi there, Thanks so much for taking the time to leave us your 5 star review. It's great to hear that you found the claims process professional and straightforward. We hope you have a lovely Christmas! The Exotic Direct Claims Team.

Miss Alma Fritchley

Feefo-verifierat

5 years ago

Vad Miss Alma Fritchley sa om ExoticDirect:

No hassle and not too expensive. Although I've not made a claim I feel I would receive great support.

Alec

ExoticDirect

5 years ago

Hi Alma, Thank you for giving us this positive review and also for adding your comments. We're pleased to hear that you were able to get the pet insurance cover you wanted and also that the price was not too expensive. Should you ever have any questions about your policy, or if we can help in any other way, please do not hesitate to get in touch and we'll be very happy to assist you. Best regards, The Exotic Direct Pet Insurance Team

Betrodd kund

Feefo-verifierat

5 years ago

Good value

Expert website used for insuring my African Grey. Good value and so easy to set up.

Alec

ExoticDirect

5 years ago

Thank you for giving us this positive review. We're all really pleased to hear that you found it easy to set up the pet insurance cover you wanted for your African Grey parrot. If you ever have any questions about your pet insurance policy, or if we can help in any other way, please do not hesitate to contact us for a chat. Best regards, The Exotic Direct Pet Insurance Team

Mr Ean Brown

Feefo-verifierat

5 years ago

Vad Mr Ean Brown sa om ExoticDirect:

Excellent customer service. Thoroughly explained all aspects of the policies and helped me make the best choice for my pets. Thank you!!

Alec

ExoticDirect

5 years ago

Hi Ean, Thank you for giving us this positive review and also for taking the time to add such nice comments. It's great to know that you're happy with the level of service we have been able to provide you with and also provide the information you needed to make the best choice for your pets. If you ever have any further questions about your policy, or if we can help in any other way, please do not hesitate to contact us. Best regards, The Exotic Direct Pet Insurance Team

Miss Nicola Alexander

Feefo-verifierat

5 years ago

Vad Miss Nicola Alexander sa om ExoticDirect:

The staff are super friendly, always on point with any queries I have. The insurance I hold for my ferrets are at a reasonable price.

Alec

ExoticDirect

5 years ago

Hi Nicola. Thank you for giving us this positive review and also for taking the time to add such nice comments. It's great to know that you've found ouf team to be helpful and friendly. It's really good to know that we've been able to provide you with cover for your ferrets at a price you feel is reasonable. Should you ever have any questions about your policy, or if we can help in any other way, please do not hesitate to get in touch. Best regards, The Exotic Direct Pet Insurance Team

Ms Samantha Grant

Feefo-verifierat

5 years ago

Vad Ms Samantha Grant sa om ExoticDirect:

Fantastic service

Robbie was so helpful. Couldn’t have done enough. Thank you. Had everything I needed quickly and at an unbeatable price. Excellent service

Alec

ExoticDirect

5 years ago

Hi Samantha, Thank you for this positive review and for taking the time to add your comments. If we can be of any further help or assistance, please do not hesitate to get back in touch. Best regards, The Exotic Direct Team

Betrodd kund

Feefo-verifierat

5 years ago

Great service n

I have 2 parrots and they are both insuranced with ec

Alec

ExoticDirect

5 years ago

Thank you for giving us this positive review. It's great to know we've been able to insure your parrots and also provide a service that you are happy with. Should you ever have any questions about your policy, please do not hesitate to get in touch with us. Best regards, The Exotic Direct Pet Insurance Team

Betrodd kund

5 years ago

Great service thank you

Ms Miranda Webb

Feefo-verifierat

5 years ago

Vad Ms Miranda Webb sa om ExoticDirect:

It was really easy to set up, I have gone to do it before but always had to phone someone which was never convenient, this was much simpler!

Alec

ExoticDirect

5 years ago

Hi Miranda, Thank you for giving us this positive review and also for taking the time to add comments about your experience. It's great to know that you found it easy to set up the new pet insurance cover that you wanted. We have worked hard to make the application process as convenient as possible - but if you do ever need to talk to us about your policy or make any changes, please do get in touch by phone or email and we'll be very happy to assist you. Best regards,The Exotic Direct Pet Insurance Team

Miss Norma Morris

Feefo-verifierat

5 years ago

Vad Miss Norma Morris sa om ExoticDirect:

Seamless

Straight forward renewal thank you

Alec

ExoticDirect

5 years ago

Hi Norma, Thank you for giving us this positive review. It's great to know that your latest renewal was a straight forward process and that you're happy with it. If you ever have any questions about your policy, or if you have any other questions for us, please do get in touch and we'll be happy to chat through everything. Best regards, The Exotic Direct Pet Insurance Team

Mrs Paula Keates

Feefo-verifierat

5 years ago

Vad Mrs Paula Keates sa om ExoticDirect:

Excellent service

Excellent service., by offering a deal which has greatly saved me money compared to other insurance companies.

Alec

ExoticDirect

5 years ago

Hi Paula, Thank you for giving us this positive review and also for taking the time to add such nice comments.We're really pleased that you're happy with the deal that we were able to offer you and also to hear that it has saved you money. Should you ever have any questions about your policy, or if you need to make any changes, please do let us know and we'll be very happy to assist you. Best regards, The Exotic Direct Team