Hur samlas Feefo-omdömen in?

Vi samlar självständigt in feedback på uppdrag av de företag som samarbetar med oss. Vår plattform vänder sig endast till verifierade köpare, så du kan vara säker på att du läser omdömen från verkliga kunder.

Vem kan lämna ett Feefo-omdöme?

Bara kunder med inköpsbevis kan lämna ett Feefo-omdöme. Vi säkerställer detta genom att kontakta köparna direkt efter transaktionen.

Hur verifierar vi omdömen?

Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.

Hur hanterar vi falska omdömen?

Feefo förhindrar att kunder lämnar falska omdömen, eftersom vi bara erbjuder verifierade köpare att lämna feedback.

ExoticDirect Recensioner

Visar alla 1,994 omdömen

Mrs Joy Hunt

Feefo-verifierat

5 years ago

Vad Mrs Joy Hunt sa om ExoticDirect:

Excellent customer care

The lady was very helpful on the phone everything sorted My best experience with you I’ve ever had Excellent customer care

Alec

ExoticDirect

5 years ago

Hello Joy, Thank you for giving is this positive review and also for taking the time to add your comments. It's really good to know that when you needed to contact us, the customer care you received was excellent and that we were able to sort everything out while you were on the phone. If you do have any further questions about your policy, please do get back in touch and we'll be very happy to assist you. Best regards, The Exotic Direct Pet Insurance Team

Mr Vincent Hills

Feefo-verifierat

5 years ago

Vad Mr Vincent Hills sa om ExoticDirect:

Pet insurance

Great deal will buy again

Alec

ExoticDirect

5 years ago

Hi Vincent, Thank you for giving us this positive review. It's great to know that you're happy with the pet insurance deal we were able to offer you. If you ever have any questions about your policy, please do get in touch and we'll be very happy to chat through everything. Best regards, The Exotic Direct Pet Insurance Team

Miss Emma Caveney

Feefo-verifierat

Middlesbrough

5 years ago

Vad Miss Emma Caveney sa om ExoticDirect:

Easy renewal never had any problems

Alec

ExoticDirect

5 years ago

Hi Emma, Thank you for giving us this positive review. It's great to know that you found your latest renewal easy and that you've never had any problems. Should you ever have any questions about your policy, please do get in touch and we'll be very happy to assist you anyway we can. Best regards, The Exotic Direct Team

Mrs Deborah Guy

Feefo-verifierat

Poole

5 years ago

Vad Mrs Deborah Guy sa om ExoticDirect:

Excellent online service really easy to setup would highly recommend

Excellent service

Alec

ExoticDirect

5 years ago

Hi Deborah, Thank you for giving us this positive review and also for adding such a nice comment. We're really pleased to hear that you're happy with the online service, found everything really easy to set up and also that you feel able to recommend our pet insurance service to others. Should you ever have any questions about your policy, please do get in touch with our Support Team and we'll be very happy to assist you any way we can. Best regards, The Exotic Direct Pet Insurance Team

Betrodd kund

Feefo-verifierat

5 years ago

Very simple to complete

Alec

ExoticDirect

5 years ago

Thank you for giving us this positive review. We're pleased to hear that you found it simple to compete your application and set up the pet insurance cover that you wanted. If you ever have any questions about your policy, please do not hesitate to contact us and we'll be very happy to help. Best regards, The Exotic Direct Pet Insurance Team

Betrodd kund

Feefo-verifierat

5 years ago

Reliable

Very helpful chap, easy service to use.

Alec

ExoticDirect

5 years ago

Thank you for giving us this positive review and also for adding your comments. It's great to know that the agent you spoke to was helpful and that you found the whole service easy to use. Should you ever have any questions about your policy, please do not hesitate to contact us and we'll be very happy to help. Best regards, The Exotid Direct Pet Insurance Team

Betrodd kund

Feefo-verifierat

5 years ago

Great service

They were prompt and very helpful. Would recommend for who is looking for insurance for exotic birds.

Alec

ExoticDirect

5 years ago

Thank you for giving us this positive review and also for taking the time to add your comments. It's great to know that you're happy with the service we have provided you with and also that you feel able to recommend us to others. Should you ever have any questions about your policy, or if we can help in any other way, please do not hesitate to get in touch with us. Best regards, The Exotic Direct Pet Insurance Team

Betrodd kund

Feefo-verifierat

5 years ago

Happy costumer

Excellent service! Many thanks for your help!!!

Alec

ExoticDirect

5 years ago

Thank you for giving us this positive review. We are really pleased to hear that you're happy with everything we were able to do for you recently. If we can be of any further help or assistance in the future, please do not hesitate to get back in touch. Best regards, The Exotic Direct Pet Insurance Team

Betrodd kund

Feefo-verifierat

5 years ago

Friendly efficient service, would recommend this insurer to anyone.

Excellent customer service and communication, especially in dealing sensitively with our claim.

Betrodd kund

Feefo-verifierat

5 years ago

Great service and very timely

The claim process was very easy and straightforward. Everyone I spoke to was knowledgable and very helpful. I sadly lost my Grey and was devastated but I was treated with kindness and compassion.

Alec

ExoticDirect

5 years ago

Thank you for giving us this positive review. Although losing your Grey must have been a difficult experience - we are pleased to hear that when you needed to contact our Claims Team they were kind, compassionate and provided you with a straightforward claims process to follow. We do hope that your claim has now been resolved to your satisfaction, but if we can ever be of any further help in the future please do not hesitate to get back in touch. Best regards, The Exotic Direct Pet Insurance Team