Vicky, who looked after my enquiry, was extremely helpful and courteous and provided an easy solution. All done quickly and efficiently.
Rachelle
CHU Underwriting Agencies
4 years ago
Thank you! We will pass this feedback on to Vicky and her team.
0
Dela
Betrodd kund
Feefo-verifierat
4 years ago
Poor communication and action.
They should move more quickly, I was transferred from one person to another, it's very difficult to get through to someone if they don't listen. I made an appointment to speak to someone and when I...
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Vicki
CHU Underwriting Agencies
4 years ago
Hi
We are sorry that your recent experience with CHU didn’t match your expectations. We would love to speak to you to find out more so that we can deliver a better experience next time. We would appreciate if you could email your contact details and preferred contact times to feedback@chu.com.au
Thank you for your review.
Regards
Vicki
0
Dela
Betrodd kund
Feefo-verifierat
4 years ago
Unwarranted Increase in Premium
Generally all ok, except the very high percentage hike in the premium.
Vicki
CHU Underwriting Agencies
4 years ago
Hi Multiple factors are taken into consideration when premiums are increased. Without having the policy details I'm unable to provide anything more specific which could have impacted the premium. If you could email: sales@chu.com.au marked to my attention with the plan number, policy number of full address, I can review further.Regards Vicki
0
Dela
GA
Gary
Feefo-verifierat
4 years ago
Vad Gary sa om CHU Underwriting Agencies:
I'm still awaiting a reply to a query I sent five days ago.
Yes, reply to an email query of a policy-holder. I've now held out for five fruitless days. Other than that, all is fine.
Vicki
CHU Underwriting Agencies
4 years ago
Hi Gary
That's disappointing to hear and also apologies for not replying earlier. I'll email you directly with my contact details.
Regards
Vicki
0
Dela
SA
Sam
Feefo-verifierat
GRIFFITH 2680 NSW
4 years ago
Vad Sam sa om CHU Underwriting Agencies:
I spoke to a lady called Vicky re my renewal.
She could not do enough for me.
Would recommend CHU anytime.
Rachelle
CHU Underwriting Agencies
4 years ago
Hi Sam,Thank you for your kind words and positive feedback. Our teams work hard to provide the highest level of service to our customers.We appreciate you taking the time to share your feedback with us and the community.
Team CHU
0
Dela
RO
Robinettte
Feefo-verifierat
4 years ago
Vad Robinettte sa om CHU Underwriting Agencies:
Notification received in plenty of time. Well documented. Reasonable Cost.
Rachelle
CHU Underwriting Agencies
4 years ago
Hi Robinette, We are glad that your experience was a positive one. We greatly appreciate you leaving your feedback.
0
Dela
Betrodd kund
Feefo-verifierat
4 years ago
Efficient and comprehensive.
Rachelle
CHU Underwriting Agencies
4 years ago
Thank you for taking the time to leave your feedback. We are so pleased that you had a positive experience. We will pass on this feedback onto the teams.
0
Dela
Betrodd kund
Feefo-verifierat
4 years ago
Keep up the good work
All went as expected.
Rachelle
CHU Underwriting Agencies
4 years ago
Thank you for your kind words and positive feedback. We appreciate you taking the time to share your feedback with us and the community.
0
Dela
MB
MR EDWARD BROWN
Feefo-verifierat
4 years ago
Vad MR EDWARD BROWN sa om CHU Underwriting Agencies:
XXXXXXXXXXXXX
Rachelle
CHU Underwriting Agencies
4 years ago
Thank you for positive feedback. We appreciate you taking the time to review us.
0
Dela
RO
Roger
Feefo-verifierat
4 years ago
Vad Roger sa om CHU Underwriting Agencies:
Easy insurance cover.
Ease of renewal, no fuss.
Rachelle
CHU Underwriting Agencies
4 years ago
Thank you Roger for being an ongoing loyal customer and thank you for your positive feedback. We are so glad you have had positive experiences.
Vi samlar självständigt in feedback på uppdrag av de företag som samarbetar med oss. Vår plattform vänder sig endast till verifierade köpare, så du kan vara säker på att du läser omdömen från verkliga kunder.
Bara kunder med inköpsbevis kan lämna ett Feefo-omdöme. Vi säkerställer detta genom att kontakta köparna direkt efter transaktionen.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.