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Omdömen för Brooks Braithwaite | Kundtjänstomdömen för {{merchantUrl}} | Feefo

Betrodd kund

Feefo-verifierat

4 years ago

No problems

Had no reason to fault

Alison

Brooks Braithwaite

4 years ago

Good Morning, thank you for taking the time to leave a review. We always strive to provide a consistently excellent service, and it's great to hear that your policy is dealt with in a professional manner. If you ever need to get in touch please feel free to call us on 0345 070 1064, we are open Monday - Friday, 09:00 - 17:15.

0

MM

Mr Francis Morgan

Feefo-verifierat

4 years ago

Vad Mr Francis Morgan sa om Brooks Braithwaite:

Accounts don’t want to pay

Not a great a experience petplan messed up the payment, even thought I put all the details on the form . They agreed it’s there fault . No compensation still not been paid . Terrible company !

Martin

Brooks Braithwaite

4 years ago

Good morning, Thank you for taking the time to leave a review and for the phone conversation we had earlier. We strive to give the best customer service we can and are sorry you feel this hasn’t been provided at this time. As discussed, we can confirm that the issue has now been resolved. If have any further issues or questions regarding this, please feel free to call us on 0345 070 1064, we are open Monday - Friday, 09:00 - 17:15. Kind regards, the Petplan Sanctuary team.

0

MM

Mrs Jean Moyes

Feefo-verifierat

4 years ago

Vad Mrs Jean Moyes sa om Brooks Braithwaite:

I have had no correspondence about renewing my policy and they must have it as auto renew which I didn’t agree to.

Martin

Brooks Braithwaite

4 years ago

Good afternoon, Thank you for taking the time to leave a review and for the phone conversation we had earlier. We strive to give the best customer service we can and are sorry you feel this hasn’t been provided at this time. As discussed, we can confirm that we now hold the correct email address for you. Therefore, all future correspondence will be sent to the correct email address and will stop this issue happening again. If you ever need to get in touch please feel free to call us on 0345 070 1064, we are open Monday - Friday, 09:00 - 17:15. Kind regards, the Petplan Sanctuary team.

0

Betrodd kund

Feefo-verifierat

4 years ago

Yes

The on line service was easy to do and not complicated. My pony was insured within a few minutes.

Jade

Brooks Braithwaite

4 years ago

Good Morning! Thank you for taking the time to leave such a kind review. We always strive to provide a consistently excellent service, and it's great to hear that you find the website easy to use, and that your policy is perfect for you. If you do ever need to get in touch please feel free to call us on 0345 070 1064, we are open Monday - Friday, 09:00 - 17:15

0

TL

The Cat Lady

Feefo-verifierat

Reading

4 years ago

Vad The Cat Lady sa om Brooks Braithwaite:

Easy to use

It was just really easy to use.

Jade

Brooks Braithwaite

4 years ago

Good Morning! Thank you for taking the time to leave such a kind review. We always strive to provide a consistently excellent service, and it's great to hear that you find the website easy to use, and that your policy is perfect for you. If you do ever need to get in touch please feel free to call us on 0345 070 1064, we are open Monday - Friday, 09:00 - 17:15

0

MF

Mrs Dawn Wilson-Fry

Feefo-verifierat

4 years ago

Vad Mrs Dawn Wilson-Fry sa om Brooks Braithwaite:

Ideal for my small pet boarding hotel.

Easy to use website. Perfect insurance for my needs. Not pricey.

Alison

Brooks Braithwaite

4 years ago

Good Morning! Thank you for taking the time to leave such a kind review. We always strive to provide a consistently excellent service, and it's great to hear that you find the website easy to use, and that your policy is perfect for you. If you do ever need to get in touch please feel free to call us on 0345 070 1064, we are open Monday - Friday, 09:00 - 17:15

0

Betrodd kund

Feefo-verifierat

4 years ago

Yes it was

I am a returning client. Very happy my policy.

Jade

Brooks Braithwaite

4 years ago

Good Morning, thank you for taking the time to leave such a kind review. We always strive to provide a consistently excellent service, and it's great to hear that your policy was dealt with in a professional manner. If you ever need to get in touch please feel free to call us on 0345 070 1064, we are open Monday - Friday, 09:00 - 17:15

0

MD

Mrs Kirsten Dillon

Feefo-verifierat

4 years ago

Vad Mrs Kirsten Dillon sa om Brooks Braithwaite:

Reliable and professional insurance.

PetPlan have an excellent reputation in the field of pet care and I am always pleased when a behaviour client uses them for their animal's insurance, so it made sense to use them for my own...

Läs mer

Jade

Brooks Braithwaite

4 years ago

Good Morning, thank you for taking the time to leave such a kind review. We always strive to provide a consistently excellent service, and it's great to hear that your policy was dealt with in a professional manner. If you ever need to get in touch please feel free to call us on 0345 070 1064, we are open Monday - Friday, 09:00 - 17:15

0

Betrodd kund

Feefo-verifierat

4 years ago

Chasing payment already made

I have received an email saying I haven't yet paid for the renewal of my policy but this was actually done by BACS. I feel someone should check the system before sending reminders.

Jade

Brooks Braithwaite

4 years ago

Good morning, Thank you for taking the time to leave a review. We strive to give the best customer service we can and are sorry you feel this hasn’t been provided at this time. Unfortunately, BACS payments can take a few days to come through from the bank before then showing on a policy. We apologise for the service provided and hope our email correspondence helps to resolve this for you. If you ever need to get in touch please feel free to call us on 0345 070 1064, we are open Monday - Friday, 09:00 - 17:15. Kind regards, the Petplan Sanctuary team.

0

MJ

Miss Sandra James

Feefo-verifierat

4 years ago

Vad Miss Sandra James sa om Brooks Braithwaite:

Great Customer Service!

Very helpful customer service and handy online system. After a very bad experience with another pet insurance provider 13 years ago, I switched to Pet Plan and cannot fault them. Both my cats have...

Läs mer

Jade

Brooks Braithwaite

4 years ago

Good Morning, thank you for taking the time to leave such a kind review. We always strive to provide a consistently excellent service, and it's great to hear that your policy was dealt with in a professional manner. If you ever need to get in touch please feel free to call us on 0345 070 1064, we are open Monday - Friday, 09:00 - 17:15

0

Brooks Braithwaite Omdömen

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