Poor service.
Over one week waiting for my travel documents,
System down.
Multiple emails
Phone call and left on hold for over forty minutes.
Promised documents within twenty four hours.
Still...
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Recenzie produktov
Nahrané médiá
Zobraziť všetky médiá (1)
Dátum zakúpenia: 06/04/2024
11
Sprístupniť
Dôveryhodný zákazník
Overená spoločnosťou Feefo
2 years ago
I have not been sent my policy documents. Not when I purchased it subsequently when I used the support contact
David Mayo
Tick Travel Insurance
2 years ago
Hi there,
I am sorry to hear about your experience. We have recently migrated our systems and this might have impacted your access to policy documents.
Can you please send us an email to info@tickinsurance.com.au or call us on 1300 235 444 so that our team can re-send your documents?
Regards,
Anna
Dôveryhodný zákazník
2 years ago
Thanks Anna, I did as you suggested and emailed last week. I did follow up today. I am now waiting for a reply. I hope the team can get to it soon.
I suspect it was not the best idea to have a discount code marketing exercise shortly before a systems upgrade. Perhaps marketing by should work with IT to avoid this in future.
This promotion has backfired on marketing in several ways with the code not working and now the system not sending policy documents
David Mayo
Tick Travel Insurance
2 years ago
Thank you, I will escalate your feedback to senior management.
Regards,
Anna
Dôveryhodný zákazník
2 years ago
Hi Anna,
Policy document received
Thankyou for escalating.
More than excellent.
I’m 84 and don’t have a computer and printer, so they sent me all the details by post at a cost to them of $2.60. And on top of that gave me advice as to how to manage it without...
V mene podnikov, ktoré s nami spolupracujú, nezávisle zhromažďujeme spätnú väzbu. Naša platforma oslovuje len overených kupujúcich, takže si môžete byť istí, že čítate recenzie od skutočných zákazníkov.
Recenziu na Feefo môžu zanechať len zákazníci s dokladom o kúpe. Zabezpečujeme to tak, že kupujúcich oslovíme hneď po transakcii.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
