Inspiring and empowering customers to read, learn, create and play
Služby,
3.1
/5
5
4
3
2
1
537
98
75
105
448
1,263
hodnotenia za posledný rok
Zobrazujú sa všetky recenzie v počte 269,282
ZR
Zoe Radley
Overená spoločnosťou Feefo
Bracknell
1 year ago
Čo povedal/-a Zoe Radley o spoločnosti The Works:
Exceptional service
Exceptional, quick delivery and just what I ordered.
0
Sprístupniť
Dôveryhodný zákazník
Overená spoločnosťou Feefo
1 year ago
Great service
Great ease of website. The products are. Fantastic price. Delivery was fast thankyou.
0
Sprístupniť
Dôveryhodný zákazník
Overená spoločnosťou Feefo
1 year ago
Open box, missing item
Box arrived open, missing items and when I emailed asking for replacements and a way to send them photos of how the parcel arrived they just refunded me for the missing item.
Donna Smith
The Works
1 year ago
Good afternoon,
Thank you for your feedback.
We are extremely sorry that your order has arrived with an item missing.
Our records show a customer service adviser has been in touch and has issued a refund as the item couldn't be resent.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Sprístupniť
JC
Jean Calland
Overená spoločnosťou Feefo
1 year ago
0
Sprístupniť
Dôveryhodný zákazník
Overená spoločnosťou Feefo
1 year ago
I was very happy with my purchase from them. Thank you
0
Sprístupniť
Dôveryhodný zákazník
Overená spoločnosťou Feefo
1 year ago
Poor communication and customer service. I ordered a number of items and when I had not received them after a couple of weeks I checked using the tracking number where my parcel was. I found out that...
Prečítať viac
Donna Smith
The Works
1 year ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was not delivered to you.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has been in touch and has issued a refund, due to stock levels the items could not be resent.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Sprístupniť
Dôveryhodný zákazník
Overená spoločnosťou Feefo
1 year ago
Product fine delivery poor
It took two weeks for the package to arrive to the actual receiver. Very per tracking information product was fine on arrival but their delivery process was poor.
0
Sprístupniť
Dôveryhodný zákazník
Overená spoločnosťou Feefo
1 year ago
0
Sprístupniť
Dôveryhodný zákazník
Overená spoločnosťou Feefo
1 year ago
Fast friendly and reliable service kept me updated on everything
0
Sprístupniť
Dôveryhodný zákazník
Overená spoločnosťou Feefo
1 year ago
Out of stock
Ordered 20 items and received 4 items. Had to go back and forth with customer service to get the correct refund. It was frustrating ended up paying up more in postage than I did my items. If I knew...
Prečítať viac
Donna Smith
The Works
1 year ago
Good Afternoon,
Thank you for your feedback.
Please accept our sincere apologies that your order arrived with items missing.
This will be passed to the relevant department for further training to ensure you receive our excellent customer service.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
V mene podnikov, ktoré s nami spolupracujú, nezávisle zhromažďujeme spätnú väzbu. Naša platforma oslovuje len overených kupujúcich, takže si môžete byť istí, že čítate recenzie od skutočných zákazníkov.
Recenziu na Feefo môžu zanechať len zákazníci s dokladom o kúpe. Zabezpečujeme to tak, že kupujúcich oslovíme hneď po transakcii.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.