Ako sa zbierajú recenzie na Feefo?

V mene podnikov, ktoré s nami spolupracujú, nezávisle zhromažďujeme spätnú väzbu. Naša platforma oslovuje len overených kupujúcich, takže si môžete byť istí, že čítate recenzie od skutočných zákazníkov.

Kto môže zanechať recenziu na Feefo?

Recenziu na Feefo môžu zanechať len zákazníci s dokladom o kúpe. Zabezpečujeme to tak, že kupujúcich oslovíme hneď po transakcii.

Ako overujeme recenzie?

Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.

Ako sa vysporiadať s falošnými recenziami?

Spoločnosť Feefo zabraňuje ľuďom zanechávať falošné recenzie, pretože k poskytovaniu spätnej väzby pozývame len overených kupujúcich.

Recenzie na The Works

http://www.theworks.co.uk

DOBRÉ

Inspiring and empowering customers to read, learn, create and play

Služby,

3.2

548

105

448

1,275

hodnotenia za posledný rok

Zobrazujú sa všetky recenzie v počte 269,282

Mrs M Homfray

Overená spoločnosťou Feefo

10 months ago

Dôveryhodný zákazník

Overená spoločnosťou Feefo

10 months ago

Great staff

Polite and helpful staff, really good prices

Margaret *******

Overená spoločnosťou Feefo

GBR

10 months ago

Čo povedal/-a Margaret ******* o spoločnosti The Works:

Good value

Reasonable selection of books. I always go for the 3 for £6 so it’s good value. The staff are always polite and very helpful, in store. Delivery good and doesn’t take too long and as I’m not really...

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Neil Armet

Overená spoločnosťou Feefo

GBR

10 months ago

Čo povedal/-a Neil Armet o spoločnosti The Works:

Order missing

Part of my order was missing. I completed an online form to make them aware. It took a week for The Works to reply and say I was getting refunded for the missing part. I then had to chase them up...

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Donna Smith

The Works

10 months ago

Good afternoon, Thank you for your feedback. We are extremely sorry that your order has arrived with items missing. Our records show a customer service adviser has been in touch and has issued a refund. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Dôveryhodný zákazník

Overená spoločnosťou Feefo

10 months ago

100

Great service arrived next day .really good prices and choices.

Dôveryhodný zákazník

Overená spoločnosťou Feefo

10 months ago

Down the pan

As a long-standing customer of many years, I've watched the deterioration of customer service over the last few years. Examples: removal of loyalty card, terrible delivery times, implementing minimum...

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Donna Smith

The Works

10 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that you have been disappointed with the service that you have received from the Works. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards The Works.

Norman Taylor

Overená spoločnosťou Feefo

10 months ago

Čo povedal/-a Norman Taylor o spoločnosti The Works:

Fast and efficient service

Dôveryhodný zákazník

Overená spoločnosťou Feefo

10 months ago

Great childrens art supplies for the price.

The Works are usually fantastic no problems. This time I did feel my order was quite late to be shipped, over a week and by the time it was some of the products were out of stock, so I ended up...

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Sue Ball

Overená spoločnosťou Feefo

GBR

10 months ago

Čo povedal/-a Sue Ball o spoločnosti The Works:

Excellent service to customers

Very good indeed. There was an item which wasn't available when I ordered, and it appeared this week unexpectedly. I was very pleased with this service.

Dôveryhodný zákazník

Overená spoločnosťou Feefo

10 months ago

Ideal

Delighted with my purchase of diaries

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