Inspiring and empowering customers to read, learn, create and play
Služby,
3.2
/5
5
4
3
2
1
548
99
75
105
448
1,275
hodnotenia za posledný rok
Zobrazujú sa všetky recenzie v počte 269,282
Dôveryhodný zákazník
Overená spoločnosťou Feefo
10 months ago
Excellent
0
Sprístupniť
JT
Jack Tait
Overená spoločnosťou Feefo
GBR
10 months ago
Čo povedal/-a Jack Tait o spoločnosti The Works:
good
0
Sprístupniť
Dôveryhodný zákazník
Overená spoločnosťou Feefo
10 months ago
Works
Every time I placed a order every thing said in stock but then received email saying it was out of stock..my first order I received someone else's order and had to send it back... after a lot of msgs...
Prečítať viac
Donna Smith
The Works
10 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that we could not fulfil all of your order on this occasion.
Unfortunately due to the warehouse relocating certain items were shorted.
We are working closely with our warehouse team to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has been in touch and has issued a refund.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards
The Works.
0
Sprístupniť
Dôveryhodný zákazník
Overená spoločnosťou Feefo
10 months ago
Great service, quick delivery.
Plenty of emails keeping me up to date with delivery. Some of my order was unable to be fulfilled - I was notified and refunded promptly and the remaining item was dispatched quickly.
0
Sprístupniť
SR
Sian Rushton
Overená spoločnosťou Feefo
10 months ago
Čo povedal/-a Sian Rushton o spoločnosti The Works:
Scam
I have ordered two sets of books from The Works website in the past 12 months, and on both occasions, once part of the set has been dispatched, they emailed me to say that some of the books are out...
Prečítať viac
Donna Smith
The Works
10 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that all of your order could not be fulfilled
Unfortunately due to the warehouse relocating, issues arose with certain stock items.
We are working closely with our warehouse team to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has issued a refund.
Can we offer you code 6SRT-F2TK-FDSL-LHDX for 15% of your next order if you chose to reorder again.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Sprístupniť
Dôveryhodný zákazník
Overená spoločnosťou Feefo
10 months ago
Excellent series
Easy to order, package ready when I went to pick it up.
0
Sprístupniť
Dôveryhodný zákazník
Overená spoločnosťou Feefo
10 months ago
Jigsaws not received
Parcel not received and very disappointed
Customer service difficult to contact. Eventually received a refund.
Donna Smith
The Works
10 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was lost in transit.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has issued a refund.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Sprístupniť
Dôveryhodný zákazník
Overená spoločnosťou Feefo
10 months ago
Still haven’t received order after a month!
After a month of waiting, and contacting customer services, I still have not received my order and am not confident I ever will. I would not be recommend that anyone shops here.
Donna Smith
The Works
10 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was lost in transit.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has issued a refund.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards
The Works.
0
Sprístupniť
Dôveryhodný zákazník
Overená spoločnosťou Feefo
10 months ago
Cancelling my order and not fulfilling orders!
Placed an order. Had to chase as although was expecting a longer delivery timescale had not received any communication after a week. Got a response a few days later to just say sorry for delay. We...
Prečítať viac
Donna Smith
The Works
10 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order about the issues that have arose with the orders that you have placed,
We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Sprístupniť
Dôveryhodný zákazník
Overená spoločnosťou Feefo
10 months ago
Slow
The item was sent to the store the next day, yet the delay occurred because the store failed to confirm receipt — not due to any warehouse issue.
Throughout my correspondence, the staff responding...
Prečítať viac
Donna Smith
The Works
10 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that the responses that you received were not satisfactory and that you were not informed when the order had arrived at your chosen store,
We are working closely with team to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
V mene podnikov, ktoré s nami spolupracujú, nezávisle zhromažďujeme spätnú väzbu. Naša platforma oslovuje len overených kupujúcich, takže si môžete byť istí, že čítate recenzie od skutočných zákazníkov.
Recenziu na Feefo môžu zanechať len zákazníci s dokladom o kúpe. Zabezpečujeme to tak, že kupujúcich oslovíme hneď po transakcii.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.