Ako sa zbierajú recenzie na Feefo?

V mene podnikov, ktoré s nami spolupracujú, nezávisle zhromažďujeme spätnú väzbu. Naša platforma oslovuje len overených kupujúcich, takže si môžete byť istí, že čítate recenzie od skutočných zákazníkov.

Kto môže zanechať recenziu na Feefo?

Recenziu na Feefo môžu zanechať len zákazníci s dokladom o kúpe. Zabezpečujeme to tak, že kupujúcich oslovíme hneď po transakcii.

Ako overujeme recenzie?

Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.

Ako sa vysporiadať s falošnými recenziami?

Spoločnosť Feefo zabraňuje ľuďom zanechávať falošné recenzie, pretože k poskytovaniu spätnej väzby pozývame len overených kupujúcich.

The Edinburgh Natural Skincare Company Recenzie | Recenzie zákazníckeho servisu na {{merchantUrl}} | Feefo

Zobrazujú sa všetky recenzie v počte 5,455

Corol Smith

Overená spoločnosťou Feefo

Dorset

3 years ago

Čo povedal/-a Corol Smith o spoločnosti The Edinburgh Natural Skincare Company:

Excellent service. Quick delivery. Well pleased with products. Would buy again

Recenzie produktov

Dátum zakúpenia: 25/01/2023

Judy Cozon

Overená spoločnosťou Feefo

Charlotte, NC, USA

3 years ago

Čo povedal/-a Judy Cozon o spoločnosti The Edinburgh Natural Skincare Company:

Still waiting for order to arrive………..

YES. I still haven’t received my order…………..If you are shipping to USA you should say expect at least a month for your order to arrive………..I am happy to review the soap when it eventually comes……I...

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Dátum zakúpenia: 13/01/2023

Dôveryhodný zákazník

Overená spoločnosťou Feefo

3 years ago

Order has not arrived.

I have not received my package. It's been nearly a month since I ordered.

Dátum zakúpenia: 14/01/2023

Dôveryhodný zákazník

Overená spoločnosťou Feefo

3 years ago

We haven't received the package yet.

Tommy Crooks

The Edinburgh Natural Skincare Company

3 years ago

Good afternoon, thank you for contacting. We're really sorry you've not received your package yet, we have had numerous issues with Royal Mail impacting deliveries. I have checked your tracking and I can see it is with Royal Mail. Please do let me know if you need anything further. Kind Regards, Emma - ENSC

Dôveryhodný zákazník

3 years ago

And we had to pay import taxes, almost doubling the costs of purchase. It is now one month later, we have paid €13 for the product + € 5 for shipping and € 8 for customs. The varnish is quickly becoming more expensive than the letter and the website could have done a better job warning us for this? Aren't there any local agents that can do the shipping? We've ordered a similar product through a German Manufactum and have received it promptly. The product is great but the whole purchasing process is an expensive nightmare.

Recenzie produktov

Dátum zakúpenia: 07/01/2023

Dôveryhodný zákazník

Overená spoločnosťou Feefo

3 years ago

Broken jar

I have waited patiently for an answer about my broken jar. I don't seem to have had an answer. I have tried the other jar and the product seems very good, which is a shame as I would have liked to...

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Dátum zakúpenia: 22/01/2023

Donna

Overená spoločnosťou Feefo

Canada

3 years ago

Čo povedal/-a Donna o spoločnosti The Edinburgh Natural Skincare Company:

I am unable to rate your product as I have not received my order.

Delivery is extremely slow. I am still waiting for my order.

Tommy Crooks

The Edinburgh Natural Skincare Company

3 years ago

Thank you for your message - we have been looking into this for you with your order number. This was despatched from our fulfilment centre when your order was placed however there have been numerous problems with Royal Mail where there has been a severe backlog of parcels due to ongoing strike action and the most recent cyber attack. Please accept our apologies for the continued delay. We are really disappointed that negative reviews are from the current postal service and are certainly not a reflection of our company or the products that you have ordered.

Donna

3 years ago

I still have not received order

Dátum zakúpenia: 01/01/2023

Diane Gifford

Overená spoločnosťou Feefo

3 years ago

Čo povedal/-a Diane Gifford o spoločnosti The Edinburgh Natural Skincare Company:

I cannot review what has not arrived yet.

Tommy Crooks

The Edinburgh Natural Skincare Company

3 years ago

Thanks so much for your feedback, we're really sorry for the delay due to the ongoing issues with Royal Mail which has impacted our small business. Having looked at your tracking number, your order has left the UK. Please contact if you need anything further. Kind Regards, Emma - ENSC

Recenzie produktov

Dátum zakúpenia: 14/01/2023

Karen S Rowan

Overená spoločnosťou Feefo

3 years ago

Čo povedal/-a Karen S Rowan o spoločnosti The Edinburgh Natural Skincare Company:

Bars

So far so good. The price was wonderful. But am still waiting to receive my lotion bars. Due to it being an international sale I am being patient and will leave a comment on the actual product once I...

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Tommy Crooks

The Edinburgh Natural Skincare Company

3 years ago

Dátum zakúpenia: 14/01/2023

Dôveryhodný zákazník

Overená spoločnosťou Feefo

3 years ago

Will it ever ship? Is there any customer service?

I order my products on January 16, 2023 and have not receive any notification about my order. I don’t know if it is or was processed. Nothing has been mailed. And I have emailed their support twice...

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Tommy Crooks

The Edinburgh Natural Skincare Company

3 years ago

Thanks for your message, we are really sorry that your order was held up due to ongoing Royal Mail issues. Our Customer Care has missed the mark alongside this which we are working on. I'd like to apologise and we are doing everything we can to contact everyone. Your order is in transit and has left the UK. Kind Regards, Emma - ENSC

Dátum zakúpenia: 16/01/2023

HOLLY G CLEMENS

Overená spoločnosťou Feefo

3 years ago

Čo povedal/-a HOLLY G CLEMENS o spoločnosti The Edinburgh Natural Skincare Company:

Where is it?

I haven’t received it yet!

Tommy Crooks

The Edinburgh Natural Skincare Company

3 years ago

Thank you for your feedback and we apologise for the slow despatch, we have been massively impacted with the backlog of orders due to Royal Mail had halted International deliveries. Your item is currently in transit having left the UK. Emma - ENSC

HOLLY G CLEMENS

3 years ago

I thought that might be the case and am looking forward to receiving it! I know it will be great

Dátum zakúpenia: 13/01/2023

Nedostali ste pozvánku zanechať recenziu?

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Čo sú to ocenenia Trusted Service Awards

Prečo veriť recenziám Feefo?

Zistite viac o spoločnosti Feefo

Recenzie na The Edinburgh Natural Skincare Company

Reverie Botanical Perfume Oil - 10ml Travel MiniĎalšie recenzie tohto produktu (27)Prezrieť internetové stránky o produkteSo pleased with perfume. Just my sort of thing

New! 3 Luxury Hand Cream Bars Mixed FragrancePrezrieť internetové stránky o produkteI cannot review what has not arrived yet.

Ako sa zbierajú recenzie na Feefo?

Kto môže zanechať recenziu na Feefo?

Ako overujeme recenzie?

Ako sa vysporiadať s falošnými recenziami?