Ako sa zbierajú recenzie na Feefo?

V mene podnikov, ktoré s nami spolupracujú, nezávisle zhromažďujeme spätnú väzbu. Naša platforma oslovuje len overených kupujúcich, takže si môžete byť istí, že čítate recenzie od skutočných zákazníkov.

Kto môže zanechať recenziu na Feefo?

Recenziu na Feefo môžu zanechať len zákazníci s dokladom o kúpe. Zabezpečujeme to tak, že kupujúcich oslovíme hneď po transakcii.

Ako overujeme recenzie?

Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.

Ako sa vysporiadať s falošnými recenziami?

Spoločnosť Feefo zabraňuje ľuďom zanechávať falošné recenzie, pretože k poskytovaniu spätnej väzby pozývame len overených kupujúcich.

The Edinburgh Natural Skincare Company Recenzie | Recenzie zákazníckeho servisu na {{merchantUrl}} | Feefo

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Susan Wiitanen

Overená spoločnosťou Feefo

Duluth, MN

3 years ago

Čo povedal/-a Susan Wiitanen o spoločnosti The Edinburgh Natural Skincare Company:

I haven’t received my order

My order was never delivered to my address. Ordered on January 15/2023

Tommy Crooks

The Edinburgh Natural Skincare Company

3 years ago

Thank you for your feedback and we apologise for the slow despatch, we have been massively impacted with the backlog of orders due to Royal Mail had halted International deliveries. Your order is currently in transit having left the UK. Kind Regards, Emma - ENSC

SW

Susan Wiitanen

3 years ago

Thank you.

Recenzie produktov

Dátum zakúpenia: 15/01/2023

1

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Paula Turner

Overená spoločnosťou Feefo

3 years ago

Čo povedal/-a Paula Turner o spoločnosti The Edinburgh Natural Skincare Company:

Beautiful products

I especially love the hand cream bars. Amazing fragrance, lovely products.

Tommy Crooks

The Edinburgh Natural Skincare Company

3 years ago

Thanks so much for your lovely comments! We are really pleased you love our amazing products! Emma - ENSC

Recenzie produktov

Dátum zakúpenia: 13/01/2023

0

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Pauline King

Overená spoločnosťou Feefo

Gloucester

3 years ago

Čo povedal/-a Pauline King o spoločnosti The Edinburgh Natural Skincare Company:

Excellent service Fast secure delivery

Fast, Secure, delivery of my purchases, Excellent packaging

Tommy Crooks

The Edinburgh Natural Skincare Company

3 years ago

Thanks so much for your lovely feedback, as a small team, we really appreciate people taking the time to review. Kind Regards, Emma - ENSC

Recenzie produktov

Dátum zakúpenia: 23/01/2023

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DM

Debbie Moore

Overená spoločnosťou Feefo

Canada

3 years ago

Čo povedal/-a Debbie Moore o spoločnosti The Edinburgh Natural Skincare Company:

Superior product

The hand cream bars are awesome. Better than any handcream from a tube that I've tried. My hands usually get very dry in the winter. Almost raw. Looking forward to trying other products from this...

Prečítať viac

Tommy Crooks

The Edinburgh Natural Skincare Company

3 years ago

Thanks so much for taking the time to review your products received and please do let us know if you need any product recommendations! Kind Regards, Emma - ENSC

Dátum zakúpenia: 24/12/2022

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Dôveryhodný zákazník

Overená spoločnosťou Feefo

3 years ago

Can’t make up my mind

Products are beautifully packaged and delivered swiftly.

Tommy Crooks

The Edinburgh Natural Skincare Company

3 years ago

Thanks so much for taking the time to review your products received, we really appreciate all feedback. Kind Regards, Emma - ENSC

Recenzie produktov

Dátum zakúpenia: 13/01/2023

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Dôveryhodný zákazník

Overená spoločnosťou Feefo

3 years ago

Cant review… still haven’t received my order

Placed order 22 Jan and didn’t even ship for two weeks so still don’t have the items. Hilarious the message says “you should have received your order by now”…. Hahahahahaha

Tommy Crooks

The Edinburgh Natural Skincare Company

3 years ago

I'm really sorry that the automatic email responses have not taken into consideration on postal delays. I will be looking into this in further detail and appreciate you bringing this to our attention. I have checked your tracking information and your parcel is in transit and has left the UK. Kind Regards, Emma - ENSC

Recenzie produktov

Dátum zakúpenia: 23/01/2023

1

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starr

Overená spoločnosťou Feefo

USA

3 years ago

Čo povedal/-a starr o spoločnosti The Edinburgh Natural Skincare Company:

You're asking if I like your product... I'm STILL waiting to try it.

Tommy Crooks

The Edinburgh Natural Skincare Company

3 years ago

Thank you for your message - we have been looking into this for you with your order number. This was despatched from our fulfilment centre when your order was placed however there have been numerous problems with Royal Mail where there has been a severe backlog of parcels due to ongoing strike action and the most recent cyber attack. Please accept our apologies for the continued delay. We are really disappointed that negative reviews are from the current postal service and are certainly not a reflection of our company or the products that you have ordered.

ST

starr

3 years ago

Mr. Crook, Thank you for the response, I'll update my rating if I receive the product I have paid for.

ST

starr

3 years ago

Delivery was very slow and I was suspicious. I received my box today and the products are lovely! The hand cream bar feels great, husband agrees! The face cream feels a little greasy but we'll give it a chance! I will be a repeat customer.

Tommy Crooks

The Edinburgh Natural Skincare Company

3 years ago

I'm really glad you received your delivery and giving your feedback. A little goes a long way with all the creams! Please do contact if you have any further questions! Emma - ENSC

Recenzie produktov

Dátum zakúpenia: 31/12/2022

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Dôveryhodný zákazník

Overená spoločnosťou Feefo

3 years ago

Wish I could tell you about my order....

To be fair, it's not that there's anything wrong with the company's service. But I have yet to receive my order, courtesy of whatever this Royal Mail security breach is and, of course, I have no idea...

Prečítať viac

Tommy Crooks

The Edinburgh Natural Skincare Company

3 years ago

We're really sorry for the delay due to the backlog of orders due with Royal Mail. We are keeping an eye on all international orders and apologise for the delay. Emma - ENSC

Dátum zakúpenia: 22/01/2023

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Dôveryhodný zákazník

Overená spoločnosťou Feefo

3 years ago

I haven’t received the product yet, so I can not yet speak of the product or the service. But I will happily leave a review when I have.

Tommy Crooks

The Edinburgh Natural Skincare Company

3 years ago

We're really sorry for the delay due to the backlog of orders due with Royal Mail. We are keeping an eye on all international orders and your order is currently in transit after leaving the UK. Emma - ENSC

Dátum zakúpenia: 12/01/2023

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Dôveryhodný zákazník

Overená spoločnosťou Feefo

3 years ago

My order has never arrived.

Difficult to contact. Tried to tell them my order was never received.

Tommy Crooks

The Edinburgh Natural Skincare Company

3 years ago

We're really sorry for the delay due to the backlog of orders due with Royal Mail. We are keeping an eye on all international orders and your order is currently in transit after leaving the UK. We are trying to contact every Customer that is effected by this. Kind Regards, Emma - ENSC

Recenzie produktov

Dátum zakúpenia: 12/01/2023

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Recenzie na The Edinburgh Natural Skincare Company

New! 3 Luxury Hand Cream Bars Mixed FragrancePrezrieť internetové stránky o produkte

Luxury No. 1 Solid Hand Cream BarĎalšie recenzie tohto produktu (416)Prezrieť internetové stránky o produkte

Wild Thing Natural Hair ConditionerĎalšie recenzie tohto produktu (68)Prezrieť internetové stránky o produkte

Lemonazing Chunky Shampoo BarĎalšie recenzie tohto produktu (102)Prezrieť internetové stránky o produkte

NEW! Symmetry Hand Cream BarĎalšie recenzie tohto produktu (102)Prezrieť internetové stránky o produkte

Eternal Anti Ageing Super Serum & Face CreamĎalšie recenzie tohto produktu (52)Prezrieť internetové stránky o produkteVery, VERY oily. Can only wear in the morning and definitely not under makeup. If I wear it at night I get oily marks on my pillow cases…. But it works!

Lavender and Frankincense Anti Ageing FormulaĎalšie recenzie tohto produktu (139)Prezrieť internetové stránky o produkteSame problem; very oily but leaves skin luscious later. Smell is a little odd; reminds me vaguely of a recently snuffed candle…

New! 3 Luxury Hand Cream Bars Mixed FragrancePrezrieť internetové stránky o produkteCant review because I still haven’t received my order.

Luxury No. 1 Solid Hand Cream BarĎalšie recenzie tohto produktu (416)Prezrieť internetové stránky o produktefeels great on these winter dried hands.

Eternal Anti-Ageing Super Cream With Black Lilac + Vitamin EĎalšie recenzie tohto produktu (79)Prezrieť internetové stránky o produkte

3 Queen Bee Solid Hand Cream Bars - Hand cream barĎalšie recenzie tohto produktu (95)Prezrieť internetové stránky o produkteMight be great but I wouldn't know. It never arrived.

Ako sa zbierajú recenzie na Feefo?

Kto môže zanechať recenziu na Feefo?

Ako overujeme recenzie?

Ako sa vysporiadať s falošnými recenziami?