Ako sa zbierajú recenzie na Feefo?

V mene podnikov, ktoré s nami spolupracujú, nezávisle zhromažďujeme spätnú väzbu. Naša platforma oslovuje len overených kupujúcich, takže si môžete byť istí, že čítate recenzie od skutočných zákazníkov.

Kto môže zanechať recenziu na Feefo?

Recenziu na Feefo môžu zanechať len zákazníci s dokladom o kúpe. Zabezpečujeme to tak, že kupujúcich oslovíme hneď po transakcii.

Ako overujeme recenzie?

Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.

Ako sa vysporiadať s falošnými recenziami?

Spoločnosť Feefo zabraňuje ľuďom zanechávať falošné recenzie, pretože k poskytovaniu spätnej väzby pozývame len overených kupujúcich.

The Edinburgh Natural Skincare Company Recenzie | Recenzie zákazníckeho servisu na {{merchantUrl}} | Feefo

Zobrazujú sa všetky recenzie v počte 5,453

Jax

Overená spoločnosťou Feefo

Preston

3 years ago

Čo povedal/-a Jax o spoločnosti The Edinburgh Natural Skincare Company:

Smells fab!

Service was great. Product is lovely; the tin is cute and the product smells great. Given 4 stars because for me the product leaves a sticky residue. It may be something I’m doing (or not) maybe I’m...

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Tommy Crooks

The Edinburgh Natural Skincare Company

3 years ago

Thanks so much for your feedback. A little product goes a very long way so if there's any excess, this can be used on your cuticles. The product can be worked into your skin and if you have any gloves you can put these on to really let the product sink in! Let me know if you need any further information. Kind Regards, Emma - ENSC

Dátum zakúpenia: 31/01/2023

Tracy Howard

Overená spoločnosťou Feefo

3 years ago

Čo povedal/-a Tracy Howard o spoločnosti The Edinburgh Natural Skincare Company:

Waiting for my order.

I’ve received several notifications but as of yet I have not received my order. I’m sure once I receive it, I’ll be happy. I’m looking forward to using it though!

Dátum zakúpenia: 29/01/2023

karen henderson

Overená spoločnosťou Feefo

3 years ago

Čo povedal/-a karen henderson o spoločnosti The Edinburgh Natural Skincare Company:

Still waiting after over a month of placing my order!

Order placed 1/12/23 and have not received my paid order, which also charged an additional $1.71 international fee, after I paid in full! I have sent to emails asking when I should expect my paid...

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Tommy Crooks

The Edinburgh Natural Skincare Company

3 years ago

We're really sorry for the delay in sending your products to you. We've had multiple issues with Royal Mail and a handover of Customer care and can only apologise for the disappointment. Having looked at your tracking number, this is currently in transit out of the UK. I'll keep track of your order also. Kind Regards, Emma - ENSC

Recenzie produktov

Dátum zakúpenia: 31/01/2023

Kirsten Gerhardt

Overená spoločnosťou Feefo

3 years ago

Čo povedal/-a Kirsten Gerhardt o spoločnosti The Edinburgh Natural Skincare Company:

If I ever receive my package, I will let you know.

Tommy Crooks

The Edinburgh Natural Skincare Company

3 years ago

Thanks for contacting, I'm really sorry to hear how delayed your order has been. This is currently with Customs in Chicago. I will keep tracking your order number for status updates. Kind Regards, Emma - ENSC

Dátum zakúpenia: 31/01/2023

Dôveryhodný zákazník

Overená spoločnosťou Feefo

3 years ago

Delivery issues, non-responsive customer service

Faster shipping and more responsive customer service

Tommy Crooks

The Edinburgh Natural Skincare Company

3 years ago

We're really sorry that your order was delayed and we have been changing how we approach Customer Services and apologise that the expected service levels haven't hit the mark which we are trying to improve upon. From looking at your tracking information, your order was delivered on 16th February. Can you let me know if you are in agreement? Kind Regards, Emma - ENSC

Recenzie produktov

Dátum zakúpenia: 21/01/2023

Mary Carlson

Overená spoločnosťou Feefo

3 years ago

Čo povedal/-a Mary Carlson o spoločnosti The Edinburgh Natural Skincare Company:

Soaps smaller than expected.

The soaps and packaging are very nice.

Tommy Crooks

The Edinburgh Natural Skincare Company

3 years ago

Thanks for the review, with the soaps, a little really goes a very long way! Thanks again for taking the time to share feedback. Emma - ENSC

Recenzie produktov

Dátum zakúpenia: 21/01/2023

Dôveryhodný zákazník

Overená spoločnosťou Feefo

3 years ago

My favorite cream!

Thank you for the cream! I had a big problem with dry skin on my hands, as I spend a lot of time in the kitchen. I have been looking for a solution to this problem for a long time and I am very...

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Tommy Crooks

The Edinburgh Natural Skincare Company

3 years ago

Thanks so much for your review! A little really does go a long way with our products! Kind Regards, Emma - ENSC

Dátum zakúpenia: 26/01/2023

Dôveryhodný zákazník

Overená spoločnosťou Feefo

3 years ago

Have not received

Still have not received it. Where was it sent?

Tommy Crooks

The Edinburgh Natural Skincare Company

3 years ago

I'm really sorry for the delay in getting your order to you, from looking at your tracking information, this is currently in transit out of the UK. This is partially fulfilled until we restock our 3 x Hand Cream Bars. These are currently being restocked and sent to our fulfillment centre. I apologise again for the delay in response and getting your order to you. Please do let me know if you'd like any further information. Kind Regards, Emma - ENSC

Dátum zakúpenia: 29/01/2023

Dôveryhodný zákazník

Overená spoločnosťou Feefo

3 years ago

Havent recieved order ..no communication about where it is..bin almost a month

Tommy Crooks

The Edinburgh Natural Skincare Company

3 years ago

Hi, I'm really sorry to hear that your order was delayed leaving the UK. Having looked at the tracking information, this is currently in Toronto. Please do let me know if you'd like any more information. Kind Regards, Emma - ENSC

Dátum zakúpenia: 20/01/2023

Marie Firth

Overená spoločnosťou Feefo

Yeovil

3 years ago

Čo povedal/-a Marie Firth o spoločnosti The Edinburgh Natural Skincare Company:

Fabulous hand cream

Bought the Rose Hand cream bars. Have had them before and they spare lovely. Also, the frankincense and lavender cream which was very moisturising and easy to apply.

Tommy Crooks

The Edinburgh Natural Skincare Company

3 years ago

Fantastic to hear! Really pleased you love the products! Kind Regards, Emma - ENSC

Recenzie produktov

Dátum zakúpenia: 20/01/2023

Nedostali ste pozvánku zanechať recenziu?

Feefo Trusted Service Awards

Naše nezávislé ocenenia oceňujú najlepšie značky v oblasti služieb zákazníkom. O víťazoch sa rozhoduje na základe hodnotení, ktoré dostávajú od svojich zákazníkov.

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Prečo veriť recenziám Feefo?

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Recenzie na The Edinburgh Natural Skincare Company

Baby I Love You Cold Processed SoapĎalšie recenzie tohto produktu (71)Prezrieť internetové stránky o produkteStill haven't received product!

Gardeners Solid Hand Cream Refill BarĎalšie recenzie tohto produktu (23)Prezrieť internetové stránky o produkteStill haven't received any of my paid products!!

NEW! Symmetry Hand Cream BarĎalšie recenzie tohto produktu (102)Prezrieť internetové stránky o produkteStill haven't received product!

Sweet Orange And Geranium Solid Bath OilsĎalšie recenzie tohto produktu (27)Prezrieť internetové stránky o produkteI wish I could review the actual product but, unfortunately, I am yet to receive my order placed on January 21.

Luxury No. 1 Whipped Body ButterĎalšie recenzie tohto produktu (140)Prezrieť internetové stránky o produkteI wish I could review the actual product but, unfortunately, I am yet to receive my order placed on January 21.

NEW! Symmetry Hand Cream BarĎalšie recenzie tohto produktu (102)Prezrieť internetové stránky o produkteI wish I could review the actual product but, unfortunately, I am yet to receive my order placed on January 21.

3 x Luxury Cold Processed Soap Bars – Bundle 6Ďalšie recenzie tohto produktu (6)Prezrieť internetové stránky o produkteSmaller than expected, though very nice.

Lavender and Frankincense Anti Ageing FormulaĎalšie recenzie tohto produktu (139)Prezrieť internetové stránky o produkteEasy to apply. Smells wonderful. Have only used it for a couple of weeks.

3 Golden Rosewood Solid Hand Cream Bars - Hand cream barĎalšie recenzie tohto produktu (40)Prezrieť internetové stránky o produkteLovely hand cream - repeat buy.

Ako sa zbierajú recenzie na Feefo?

Kto môže zanechať recenziu na Feefo?

Ako overujeme recenzie?

Ako sa vysporiadať s falošnými recenziami?