Ako sa zbierajú recenzie na Feefo?

V mene podnikov, ktoré s nami spolupracujú, nezávisle zhromažďujeme spätnú väzbu. Naša platforma oslovuje len overených kupujúcich, takže si môžete byť istí, že čítate recenzie od skutočných zákazníkov.

Kto môže zanechať recenziu na Feefo?

Recenziu na Feefo môžu zanechať len zákazníci s dokladom o kúpe. Zabezpečujeme to tak, že kupujúcich oslovíme hneď po transakcii.

Ako overujeme recenzie?

Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.

Ako sa vysporiadať s falošnými recenziami?

Spoločnosť Feefo zabraňuje ľuďom zanechávať falošné recenzie, pretože k poskytovaniu spätnej väzby pozývame len overených kupujúcich.

The Edinburgh Natural Skincare Company Recenzie | Recenzie zákazníckeho servisu na {{merchantUrl}} | Feefo

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Dale Colville

Overená spoločnosťou Feefo

3 years ago

Čo povedal/-a Dale Colville o spoločnosti The Edinburgh Natural Skincare Company:

Hand cream in soap form

Well l still can’t tell you because l have not received the product yet! It has come off my credit card so l am still waiting for this fabulous hand cream to get to my door or mail box.

Tommy Crooks

The Edinburgh Natural Skincare Company

3 years ago

Hi, I have just checked your tracking information. Your parcel is due for delivery today. Please accept my apologies for the delay in getting your order to you. Kind Regards, Emma - ENSC

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Dale Colville

3 years ago

I received the product and love it. Convenient and easy to use, no mess. Thank you so much 🤗👏👏👏👏

Recenzie produktov

Dátum zakúpenia: 06/01/2023

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Dôveryhodný zákazník

Overená spoločnosťou Feefo

3 years ago

Great and friendly service!

Tommy Crooks

The Edinburgh Natural Skincare Company

3 years ago

Really great to hear your lovely feedback! Kind Regards, Emma - ENSC

Recenzie produktov

Dátum zakúpenia: 19/01/2023

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Irene Powidajko

Overená spoločnosťou Feefo

Ottawa,Canada

3 years ago

Čo povedal/-a Irene Powidajko o spoločnosti The Edinburgh Natural Skincare Company:

Item in photo did not arrive.

1) I picked 2 mixed packages that showed the lemon hand cream bar in the photo. Neither package included that scent which was the one I favour. 2) It took 2 months and 3 days for delivery, which I...

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Tommy Crooks

The Edinburgh Natural Skincare Company

3 years ago

I'm really sorry that the parcel took a long time to arrive due to Royal Mail issues. Can you confirm the bars that you received? It sounds as though there is a website error that will need looked at as priority. Kind Regards, Emma - ENSC

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Irene Powidajko

3 years ago

Hello, Emma, I hope this note finds you well. The bars I received are: - 2 Lavender bergamot ylang … - 2 Lavender geranium sweet orange lime … - 2 Rose geranium rose … As I mentioned before, the photo indicated one would be Lemon but this was not the case. Thank you. Irene Powidajko

Recenzie produktov

Dátum zakúpenia: 09/12/2022

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Dôveryhodný zákazník

Overená spoločnosťou Feefo

3 years ago

Great products and service

Very pleased with the quality of the products, they smell really nice. The order was dispatched and delivered very quickly.

Tommy Crooks

The Edinburgh Natural Skincare Company

3 years ago

Brilliant to hear! Thanks for leaving feedback, we really appreciate it! Emma - ENSC

Recenzie produktov

Dátum zakúpenia: 27/01/2023

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Dôveryhodný zákazník

Overená spoločnosťou Feefo

3 years ago

Never Again

Supposedly, my order was shipped on January 13th. This is February 5th and there is still no sign of it. Furthermore, I sent an inquiry to the company two weeks ago and they still have not replied....

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Tommy Crooks

The Edinburgh Natural Skincare Company

3 years ago

We're really sorry for the delay due to the backlog of orders due with Royal Mail. We are keeping an eye on all international orders and your order is currently in transit after leaving the UK. We are trying to contact every Customer that is affected by this. Kind Regards, Emma - ENSC

Dôveryhodný zákazník

3 years ago

Thank for your response. I look forward to receiving my order. However, it seems it took my comments on Feefo to get this response. I contacted the company (request 23919) and got an automated response from Rosie on January 30th saying my request was being reviewed and she would get back to me. She never did.

Tommy Crooks

The Edinburgh Natural Skincare Company

3 years ago

Thanks for contracting, we have also aware our Customer Care hasn't been up to scratch which I apologise for, Customers should not have to be chasing up. I am looking at all queries and concerns as a matter of priority. Kind Regards, Emma - ENSC

Dôveryhodný zákazník

3 years ago

My order, which was placed January 13th, finally arrived today, February 17th. It is a lovely product, but there is one major drawback - it is highly scented. In this day in age, workplaces, hospitals, etc., require employees, visitors, patients, ... to be scent free. The reason being that many people are allergic to scents. I don't have an allergy to scents, but my skin often reacts to products that are scented. If I am able to use this product, it will only be at night when going to bed. Putting out a scent free option is something your company should pursue.

Tommy Crooks

The Edinburgh Natural Skincare Company

3 years ago

Hi, we do have unscented products in our range called 'Baby I Love You', this is suitable from newborn and is suitable also where scents cannot be used. Please do let me know if you'd like to discuss anything further. Kind Regards, Emma - ENSC

Dôveryhodný zákazník

3 years ago

A very nice product. Will look at the unscented option in the future.

Recenzie produktov

Dátum zakúpenia: 12/01/2023

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Dôveryhodný zákazník

Overená spoločnosťou Feefo

3 years ago

You wont be disappointed

Excellent service and great products!

Tommy Crooks

The Edinburgh Natural Skincare Company

3 years ago

Thanks so much for your feedback, as a small business every review really helps and we appreciate you taking the time to comment. Kind Regards, Emma - ENSC

Recenzie produktov

Dátum zakúpenia: 26/01/2023

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Alison Sanchirico

Overená spoločnosťou Feefo

3 years ago

Čo povedal/-a Alison Sanchirico o spoločnosti The Edinburgh Natural Skincare Company:

I love the concept. Great to travel with and smells great.

Tommy Crooks

The Edinburgh Natural Skincare Company

3 years ago

Thanks so much for the feedback, we really appreciate it! Kind Regards, Emma - ENSC

Dátum zakúpenia: 26/01/2023

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Monsterdog55

Overená spoločnosťou Feefo

Utah, USA

3 years ago

Čo povedal/-a Monsterdog55 o spoločnosti The Edinburgh Natural Skincare Company:

Received my order and WOW!

I am only rating this as a 3 (in the middle) because I still haven’t received my order, which I understand is from an issue with the shipping company. I will resubmit a true rating based on the...

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Tommy Crooks

The Edinburgh Natural Skincare Company

3 years ago

Really delighted to hear that you received your products and re-reviewed based on them. As a small company, any negative review due to situations out of our control is damaging to our brand and we want to make things right for all Customers. Thanks so much again for your amazing feedback! Kind Regards, Emma - ENSC

Recenzie produktov

Dátum zakúpenia: 28/01/2023

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Dôveryhodný zákazník

Overená spoločnosťou Feefo

3 years ago

Smells amazing...

I purchased the set. . The shipping was fast to the US. Very easy transaction.

Tommy Crooks

The Edinburgh Natural Skincare Company

3 years ago

Thanks so much for leaving us a review, I'm glad you love the smell of your handcream bars! Kind Regards, Emma - ENSC

Recenzie produktov

Dátum zakúpenia: 25/01/2023

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Dôveryhodný zákazník

Overená spoločnosťou Feefo

3 years ago

Better late than never

The experience from online purchase to “shipping” was quick but then it took almost a month before it even left the UK. Thankfully I got it finally two days before my mum’s 65th birthday which is why...

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Tommy Crooks

The Edinburgh Natural Skincare Company

3 years ago

Hi, thanks so much for leaving your review and please accept my apologies for the continued delays we had been receiving with Royal Mail. It's brilliant to hear that they made it in time for your Mum's special day and she loves her Queen Bee handcream bars. Thanks again for taking the time to review. Kind Regards, Emma - ENSC

Recenzie produktov

Dátum zakúpenia: 01/01/2023

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Recenzie na The Edinburgh Natural Skincare Company

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New! 3 Luxury Hand Cream Bars Mixed FragranceĎalšie recenzie tohto produktu (13)Prezrieť internetové stránky o produkteI purchased the set. I love hand bar. They smell amazing. The cans are very unique. The shipping was fast to the US.

3 Queen Bee Solid Hand Cream Bars - Hand cream barĎalšie recenzie tohto produktu (95)Prezrieť internetové stránky o produkteMy mum loves them except to say that the inside of the tin was oddly oily before she even unwrapped the bar.

Ako sa zbierajú recenzie na Feefo?

Kto môže zanechať recenziu na Feefo?

Ako overujeme recenzie?

Ako sa vysporiadať s falošnými recenziami?