I made a purchase 2/4/23. I still haven’t received my order and no one responded to the two messages I left asking for an update
Emma
The Edinburgh Natural Skincare Company
3 years ago
I'm really sorry that your order has yet to arrive, I can see from your tracking that it is en-route out of the UK. I will contact our fulfilment centre to get further information and get back to you as soon as I hear. Kind Regards, Emma - ENSC
Dôveryhodný zákazník
3 years ago
The product itself is amazing! However it took over a month to receive my purchase and it took a bad review for customer service to respond to my inquiry of where my purchase was. (I sent 2 emails asking where my purchase was but no one answered) I would suggest better communication to the customer.
Dátum zakúpenia: 04/02/2023
0
Sprístupniť
LB
Leticia Balle
Overená spoločnosťou Feefo
3 years ago
Čo povedal/-a Leticia Balle o spoločnosti The Edinburgh Natural Skincare Company:
Fast shipping and great products. Loved the body butters (great for winter dry skin) and the hand cream bar is so lovely I’ll be buying more as they make a perfect gift. Don’t particularly like the...
Oh my gosh, it was exceptional their service. It came in a timely manner and everything in the package was fantastic first time shopping with them, but will do it over and over again.
I never received my product, I can't review it until I'm able to use it.
Emma
The Edinburgh Natural Skincare Company
3 years ago
Good Afternoon, from looking at your tracking number, your order is due for delivery today (Monday 27th February). Kind Regards, Emma - ENSC
Dôveryhodný zákazník
3 years ago
Although the tracker I received in email said that it hadn't reached Royal Mail yet, it did indeed arrive on the 27th and is a wonderful product. If I could update the review above I would, but it won't let me.
Good Afternoon Marliyn, I can see that your order is currently in transit out of the UK and I'm really sorry for the delay in this getting to you. I will keep an eye on your tracking number and please do let me know if you require anything further at this point. Kind Regards, Emma - ENSC
MP
Marilyn Pawlik
3 years ago
Still waiting to receive my order. Hopefully, it is on this side of the ocean and will be arriving one of these days....I am anxious to try it!
Dátum zakúpenia: 30/01/2023
0
Sprístupniť
KR
Klara Risko
Overená spoločnosťou Feefo
Canada Bowmanville
3 years ago
Čo povedal/-a Klara Risko o spoločnosti The Edinburgh Natural Skincare Company:
Naše nezávislé ocenenia oceňujú najlepšie značky v oblasti služieb zákazníkom. O víťazoch sa rozhoduje na základe hodnotení, ktoré dostávajú od svojich zákazníkov.
V mene podnikov, ktoré s nami spolupracujú, nezávisle zhromažďujeme spätnú väzbu. Naša platforma oslovuje len overených kupujúcich, takže si môžete byť istí, že čítate recenzie od skutočných zákazníkov.
Recenziu na Feefo môžu zanechať len zákazníci s dokladom o kúpe. Zabezpečujeme to tak, že kupujúcich oslovíme hneď po transakcii.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.