Ako sa zbierajú recenzie na Feefo?

V mene podnikov, ktoré s nami spolupracujú, nezávisle zhromažďujeme spätnú väzbu. Naša platforma oslovuje len overených kupujúcich, takže si môžete byť istí, že čítate recenzie od skutočných zákazníkov.

Kto môže zanechať recenziu na Feefo?

Recenziu na Feefo môžu zanechať len zákazníci s dokladom o kúpe. Zabezpečujeme to tak, že kupujúcich oslovíme hneď po transakcii.

Ako overujeme recenzie?

Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.

Ako sa vysporiadať s falošnými recenziami?

Spoločnosť Feefo zabraňuje ľuďom zanechávať falošné recenzie, pretože k poskytovaniu spätnej väzby pozývame len overených kupujúcich.

Recenzie ROL Cruise

Zobrazujú sa všetky recenzie v počte 25,691

Dôveryhodný zákazník

Overená spoločnosťou Feefo

4 months ago

Very easy to book by phone.

Megan Hammond

ROL Cruise

4 months ago

Thank you for your review, we are so pleased to hear that you found the booking process very easy. We hope you are looking forward to your cruise. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Dôveryhodný zákazník

Overená spoločnosťou Feefo

4 months ago

Very helpful and as always everything was well explained.

Megan Hammond

ROL Cruise

4 months ago

Thank you for your review, we are pleased to hear that you find our agents very helpful. We hope you are looking forward to your next holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Dôveryhodný zákazník

Overená spoločnosťou Feefo

4 months ago

???

Emily Sparrow was friendly, courteous, extremely competent and listened to and acted on my requests.

Megan Hammond

ROL Cruise

4 months ago

Thank you for your review, we are delighted to hear that you found Emily friendly, courteous and competent. We hope you are looking forward to your holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Anthony Westgate

Overená spoločnosťou Feefo

GBR

4 months ago

Čo povedal/-a Anthony Westgate o spoločnosti ROL Cruise:

Great, very helpful.

Megan Hammond

ROL Cruise

4 months ago

Thank you for your review, we are delighted to hear that the agent provided great service and was very helpful. We hope you are looking forward to your next cruise. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Dôveryhodný zákazník

Overená spoločnosťou Feefo

4 months ago

A company that truly understands customer service

I made my booking with ROL despite it being with a cruise line which tends to penalise passengers who book through an agency by denying them the online access, which makes the necessary admin before...

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Megan Hammond

ROL Cruise

4 months ago

Thank you so much for your lovely review and for sharing your experience. It's great to hear that our team has been able to help with what can be a more complex booking process, and that you've enjoyed the additional discounts and benefits we offer our customers. We hope you are looking forward to your next cruise. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Dôveryhodný zákazník

Overená spoločnosťou Feefo

4 months ago

Excellent

Megan Hammond

ROL Cruise

4 months ago

Thank you for your review, we are pleased to hear that the service was excellent. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Dôveryhodný zákazník

Overená spoločnosťou Feefo

4 months ago

Excellent service from Rachel. Professional, friendly and informative.

I recently booked a cruise with Rachel and received excellent service throughout. She was professional, friendly, and took the time to explain all the details clearly, making the whole booking...

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Megan Hammond

ROL Cruise

4 months ago

Thank you for your amazing review, we are so pleased to hear that Rachel provided excellent service and was professional, knowledgeable and friendly. We hope you are looking forward to your cruise. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Dôveryhodný zákazník

Overená spoločnosťou Feefo

4 months ago

Always friendly, helpful and knowledgeable. They make choosing and booking a cruise easy and straightforward.

Megan Hammond

ROL Cruise

4 months ago

Thank you for your review, we are so pleased to hear that you find our agents friendly, helpful and knowledgeable. We hope you are looking forward to your holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Alan Locke

Overená spoločnosťou Feefo

GBR

4 months ago

Čo povedal/-a Alan Locke o spoločnosti ROL Cruise:

Great staff at ROL

As always when you phone ROL you speak to a friendly helpful member of staff this time it was Leona. We were very pleased with the help and advice we were given. It made booking so much easier

Megan Hammond

ROL Cruise

4 months ago

Thank you for your review, we are delighted to hear that you found Leona friendly and helpful. We hope you are looking forward to your cruise. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Dôveryhodný zákazník

Overená spoločnosťou Feefo

4 months ago

Great Service

Calm, informative and a pleasant experience.

Megan Hammond

ROL Cruise

4 months ago

Thank you for your review, we are so pleased to hear that the service was great and you had a calm, informative and pleasant experience. We hope you are looking forward to your cruise. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Nedostali ste pozvánku zanechať recenziu?

Feefo Trusted Service Awards

Naše nezávislé ocenenia oceňujú najlepšie značky v oblasti služieb zákazníkom. O víťazoch sa rozhoduje na základe hodnotení, ktoré dostávajú od svojich zákazníkov.

Čo sú to ocenenia Trusted Service Awards

Prečo veriť recenziám Feefo?

Zistite viac o spoločnosti Feefo

Recenzie na ROL Cruise

Ako sa zbierajú recenzie na Feefo?

Kto môže zanechať recenziu na Feefo?

Ako overujeme recenzie?

Ako sa vysporiadať s falošnými recenziami?