My only complaint is that I had to wait more than a week to find out if my booking for a single room had been accepted by the hotel. I'm not sure whether the delay was caused by Ramblers Holidays or...
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Ramblers Walking Holidays
Ramble Worldwide
11 years ago
Thank you for your valued feedback. Unfortunately, despite always doing whatever we can to obtain prompt room confirmations, we can sometimes experience delays with Hotels getting back to us. This is sadly part and parcel of the Travel industry. Please rest assure that we continue to do all we can to prevent any unnecessary delays. We always do all we can to provide an excellent customer service experience to each and every one of our clients. We wish you only memorable and enjoyable experiences with us always.
Kind regards
Darren Fields
Sales Development Manager
Excellent once I'd changed my mind about where to go as the first option Trentino wasn't available. I'd forgotten about my reward points which was a welcome surprise.
I discovered whilst out walking...
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Ramblers Walking Holidays
Ramble Worldwide
11 years ago
Thanks for your review. We’re delighted to see that you’ve seen these signs from our Charitable Trust and we hope that you see many more in due course as we try to put funds back into maintaining our fantastic network of paths in the UK.
Tony Lock
Joint Managing Director
Attentive and listened to specific needs and took me through the options. also advised delaying flight booking as only 7 walkers so far.
Ramblers Walking Holidays
Ramble Worldwide
11 years ago
Thank you for your valued feedback. We always do all we can to provide an excellent customer service experience to each and every one of our clients. Keeping our clients up-to-date at times throughout the process is essential. We wish you only memorable and enjoyable experiences with us always.
Kind regards
Darren Fields
Sales Development Manager
It was very easy to book our next holiday with Worldwide Holidays. We booked by telephone and it was quick and efficient.
Ramblers Walking Holidays
Ramble Worldwide
11 years ago
Thank you for your valued feedback. We always do all we can to provide an excellent customer service experience to each and every one of our clients. We wish you only memorable and enjoyable experiences with us always.
Kind regards
Darren Fields
Sales Development Manager
I had a problem booking on-line because it failed to take the payment. Made the booking by telephone, which was quick and easy. The agent was very helpful and answered all our queries.
Ramblers Walking Holidays
Ramble Worldwide
11 years ago
We are sorry to learn that you experienced technical problems booking online. However, it is pleasing that you found our telephone booking process to be extremely professional and friendly. I have duly advised our IT department of your comments to ensure that there are no problems with the payment process online. We wish you only memorable and enjoyable experiences with us always.
Kind regards
Darren Fields
Sales Development Manager
I found your advisers very helpful and quite flexible in their dealings with us, allowing a few extra days in which to sort out things with my walking companion who I had to contact before making the...
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Ramblers Walking Holidays
Ramble Worldwide
11 years ago
Thank you for your valued feedback. We always do all we can to provide an excellent customer service experience to each and every one of our clients. We are delighted to know that you have enjoyed nothing less than wonderful times with Ramblers Worldwide Holidays to date. Please be aware of our 'First Experience Offer' which benefits your family, friends and yourself, should they travel with either Ramblers Worldwide Holidays or Adagio for the first time. We wish you only memorable and enjoyable experiences with us always.
Kind regards
Darren Fields
Sales Development Manager
I needed a note on connecting flights and the member of staff returned my call on cue and could not have been more helpful.
Ramblers Walking Holidays
Ramble Worldwide
11 years ago
Thank you for your valued feedback. We always do all we can to provide an excellent customer service experience to each and every one of our clients. Please be aware of our 'First Experience Offer' which benefits your family, friends and yourself, should they travel with either Ramblers Worldwide Holidays or Adagio for the first time. We wish you only memorable and enjoyable experiences with us always.
Kind regards
Darren Fields
Sales Development Manager
Replies were completely and promptly responsive to my numerous emails
Ramblers Walking Holidays
Ramble Worldwide
11 years ago
Thank you for your valued feedback. We always do all we can to provide an excellent customer service experience to each and every one of our clients. It is so pleasing to hear that all your written communications had been dealt with so promptly. Please be aware of our 'First Experience Offer' which benefits your family, friends and yourself, should they travel with either Ramblers Worldwide Holidays or Adagio for the first time. We wish you only memorable and enjoyable experiences with us always.
Kind regards
Darren Fields
Sales Development Manager
Ramble Worldwide have been providing great value walking and activity holidays in spectacular locations around the world since 1946. We are passionate about discovering the world on foot and love to share this passion with our clients.
Naše nezávislé ocenenia oceňujú najlepšie značky v oblasti služieb zákazníkom. O víťazoch sa rozhoduje na základe hodnotení, ktoré dostávajú od svojich zákazníkov.
V mene podnikov, ktoré s nami spolupracujú, nezávisle zhromažďujeme spätnú väzbu. Naša platforma oslovuje len overených kupujúcich, takže si môžete byť istí, že čítate recenzie od skutočných zákazníkov.
Recenziu na Feefo môžu zanechať len zákazníci s dokladom o kúpe. Zabezpečujeme to tak, že kupujúcich oslovíme hneď po transakcii.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
Ramble Worldwide have been providing great value walking and activity holidays in spectacular locations around the world since 1946. We are passionate about discovering the world on foot and love to share this passion with our clients.