Delivery was quick and easy. The couch was perfect.
Luxo Living Customer Servic
Luxo Living
5 years ago
Thank you for your 5 star Rating and awesome feedback. We look forward to having you shop with us again!
Recenzie produktov
Nahrané médiá
Zobraziť všetky médiá (1)
Luxo Living Customer Servic
Luxo Living
5 years ago
Thank you for your 5 star Rating and awesome feedback. The photo of your living space looks beautiful and cosy. We look forward to having you shop with us again!
Havent received my purchase so at this stage, rating is bad. So sorry. Will rate again when item is delivered.
Luxo Living Customer Servic
Luxo Living
5 years ago
Hi Helen,Thank you for your feedback. It is unfortunate that you have decided to rate us 1 stars. I have looked into your purchase and can see that you have placed your order on the 29/6/2020. Our advertised delivery timeframes are up to 10 business days. Today is the 5th business day since your purchase and as per your online tracking details (emailed to you) Hunter Express has your delivery on board for today. We would appreciate it is you are able to provide us a more accurate service and product rating when your delivery arrives.
Kind Regards, Luxo Living Team
Luxo Living Customer Servic
Luxo Living
5 years ago
We would like to follow up with you regarding your 1 star review and feedback. I can see that you received your delivery on 06/07/2020 which was within the 10 business day timeframes advertised on our website. We are hoping for an updated review and feedback now that you have received your purchase. This would be much appreciated.
Luxo Living Customer Servic
Luxo Living
5 years ago
I have called your phone number today to discuss your bed purchase and I spoke to your husband. I mentioned that I would like to discuss the 1 star rating and how we can resolve any issues you may have. Your husband was quite shocked that a 1 star rating was left as he said that you are happy with the bed. If you are able to call me on 02 8999 1114 to discuss or kindly re rate your feedback to reflect the true opinion of the purchase. We take our feedback and ratings very seriously and are willing to accept 'negative ratings' where due however do equally encourage fair and honest ratings. If you are able to assist with this, it would be much appreciated.
Recenzie produktov
Luxo Living Customer Servic
Luxo Living
5 years ago
Hi Helen,
Thank you for your feedback. It is unfortunate that you have decided to rate us 1 stars. I have looked into your purchase and can see that you have placed your order on the 29/6/2020. Our advertised delivery timeframes are up to 10 business days. Today is the 5th business day since your purchase and as per your online tracking details (emailed to you) Hunter Express has your delivery on board for today. We would appreciate it is you are able to provide us a more accurate service and product rating when your delivery arrives.
Kind Regards, Luxo Living Team
Luxo Living Customer Servic
Luxo Living
5 years ago
We would like to follow up with you regarding your 1 star review and feedback. I can see that you received your delivery on 06/07/2020 which was within the 10 business day timeframes advertised on our website. We are hoping for an updated review and feedback now that you have received your purchase. This would be much appreciated.
Luxo Living Customer Servic
Luxo Living
5 years ago
I have called your phone number today to discuss your bed purchase and I spoke to your husband. I mentioned that I would like to discuss the 1 star rating and how we can resolve any issues you may have. Your husband was quite shocked that a 1 star rating was left as he said that you are happy with the bed. If you are able to call me on 02 8999 1114 to discuss or kindly re rate your feedback to reflect the true opinion of the purchase. We take our feedback and ratings very seriously and are willing to accept 'negative ratings' where due however do equally encourage fair and honest ratings. If you are able to assist with this, it would be much appreciated.
Dátum zakúpenia: 29/06/2020
0
Sprístupniť
KM
Kerryn McKevett
5 years ago
Čo povedal/-a Kerryn McKevett o spoločnosti Luxo Living:
Arrived quickly and all in good order. Product is well packed so no scratches or marks on painted timber. Was easy to put together but needed a helper to hold in place. Nice look when finished and...
Prečítať viac
Luxo Living Customer Servic
Luxo Living
5 years ago
Thank you for your 5 star Rating and awesome feedback. We look forward to having you shop with us again!
Recenzie produktov
Luxo Living Customer Servic
Luxo Living
5 years ago
Thank you for your 5 star Rating and awesome feedback. We look forward to having you shop with us again!
Dátum zakúpenia: 23/06/2020
0
Sprístupniť
NC
Nancy Cowell
5 years ago
Čo povedal/-a Nancy Cowell o spoločnosti Luxo Living:
V mene podnikov, ktoré s nami spolupracujú, nezávisle zhromažďujeme spätnú väzbu. Naša platforma oslovuje len overených kupujúcich, takže si môžete byť istí, že čítate recenzie od skutočných zákazníkov.
Recenziu na Feefo môžu zanechať len zákazníci s dokladom o kúpe. Zabezpečujeme to tak, že kupujúcich oslovíme hneď po transakcii.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
