Hi Veronica, Thank you for your feedback. I have looked into our system and can see that we replied to your email on the 6th June. We are sorry however it seems that you may have missed our reply.
VK
Veronica Kane
5 years ago
Issue not resolved , the email you sent on the 6 of June (it is July now) was after I phone you. I have sent other emails that haven’t been reply to.
I have learned my lesson.
As per your courier , you specified on your website that a tracking number will be provided for and that the buyer will be informed when the delivery should happened, obviously this hasn’t happened in my case.
I have a fence and gates for a reason , my kids have special needs and I surely don’t need stranger making their way into my property without my knowledge.
Dátum zakúpenia: 05/06/2020
0
Sprístupniť
HD
Haoshu Dong
5 years ago
Čo povedal/-a Haoshu Dong o spoločnosti Luxo Living:
fast delivery
good quality
Luxo Living Customer Servic
Luxo Living
5 years ago
Thank you so much for your 5 Star review and great feedback. We look forward to having you shop with us again!
Recenzie produktov
Luxo Living Customer Servic
Luxo Living
5 years ago
Thank you so much for your 5 Star review and great feedback. We look forward to having you shop with us again!
placing the initial order was simple enough, getting hold of Lux Living was fair, not easy but could be done, but getting hold of Hunter Express to try to arrange the delivery, they didn't answer...
Prečítať viac
Luxo Living Customer Servic
Luxo Living
5 years ago
Thank you so much for your feedback. We are sorry that we let you down with the delivery service. We will certainly pass this feedback onto Hunter Express to see if they are able to make improvements in these areas.Kind Regards, Luxo Living Team
Recenzie produktov
Luxo Living Customer Servic
Luxo Living
5 years ago
Thank you so much for your feedback and 4 Star Rating. We look forward to having you shop with us again!
We are yet to hear back about the missing parts that we are waiting on. Initial action was very prompt
Luxo Living Customer Servic
Luxo Living
5 years ago
Hi Melissa, Thank you for your feedback. We are extremely sorry that you were missing 2 parts to your bed. Upon checking, I can see that you submitted a claim on 3/7/2020 and we replied to you on 4/7/2020. Your replacement parts are due for dispatch within the next 24 hours and your tracking number will be emailed to you as soon as the replacement parts have been collected by the courier. Kind Regards, Luxo Living Team
MD
Melissa Dharmasiri
5 years ago
Thank you for providing me with the details. The first time I contacted customer service they were very helpful and responded very quick. But I have not heard anything since. I will resubmit another review once everything arrives and it is all put together.
I was impressed and surprised by how quick the initial shipment arrived too.
Luxo Living Customer Servic
Luxo Living
5 years ago
Hi Melissa, I can see that you have now received delivery of your replacement and wanted to touch base to see if you have been able to successfully assemble the bed. We are hoping for good news and look forward to your reply.
Recenzie produktov
Luxo Living Customer Servic
Luxo Living
5 years ago
Hi Melissa, Thank you for your feedback. We are extremely sorry that you were missing 2 parts to your bed. Upon checking, I can see that you submitted a claim on 3/7/2020 and we replied to you on 4/7/2020. Your replacement parts are due for dispatch within the next 24 hours and your tracking number will be emailed to you as soon as the replacement parts have been collected by the courier.
Kind Regards, Luxo Living Team
Luxo Living Customer Servic
Luxo Living
5 years ago
Hi Melissa, I would like to check in with you as I can see that you have now received delivery of your replacement and wanted to touch base to see if you have been able to successfully assemble the bed. We are hoping for good news and look forward to your reply.
Luxo Living Customer Servic
Luxo Living
5 years ago
Hi Melissa, Thank you for your feedback. We are extremely sorry that you were missing 2 parts to your bed. Upon checking, I can see that you submitted a claim on 3/7/2020 and we replied to you on 4/7/2020. Your replacement parts are due for dispatch within the next 24 hours and your tracking number will be emailed to you as soon as the replacement parts have been collected by the courier.
Kind Regards, Luxo Living Team
Luxo Living Customer Servic
Luxo Living
5 years ago
Hi Melissa, I would like to check in with you as I can see that you have now received delivery of your replacement and wanted to touch base to see if you have been able to successfully assemble the bed. We are hoping for good news and look forward to your reply.
Dátum zakúpenia: 30/06/2020
0
Sprístupniť
Dôveryhodný zákazník
5 years ago
delivery time was good. smaller than appears. Have not completed putting together yet
Luxo Living Customer Servic
Luxo Living
5 years ago
Thank you for your 4 Star Rating and feedback.
Dátum zakúpenia: 27/06/2020
0
Sprístupniť
Dôveryhodný zákazník
5 years ago
Easy to deal with staff very helpful
Luxo Living Customer Servic
Luxo Living
5 years ago
Thank you so much for your 4 Star Rating and great feedback. We look forward to having you shop with us again!
Recenzie produktov
Luxo Living Customer Servic
Luxo Living
5 years ago
Thank you so much for your 5 Star Rating and great feedback. We look forward to having you shop with us again!
Dátum zakúpenia: 30/06/2020
0
Sprístupniť
AC
Aline Cardoso
5 years ago
Čo povedal/-a Aline Cardoso o spoločnosti Luxo Living:
Good service, fast delivery. The sofa is absolutely stunning & comfortable. The whole experience was smoothly.
Luxo Living Customer Servic
Luxo Living
5 years ago
Thank you so much for your 5 Star Rating and awesome feedback. We are glad that you love your new sofa and look forward to having you shop with us again!
Recenzie produktov
Nahrané médiá
Zobraziť všetky médiá (1)
Luxo Living Customer Servic
Luxo Living
5 years ago
Thank you so much for your 5 Star Rating and awesome feedback. Your living room looks absolutely beautiful, Thank you for sharing a photo! We are glad that you love your new sofa and look forward to having you shop with us again!
Dátum zakúpenia: 30/06/2020
0
Sprístupniť
Dôveryhodný zákazník
5 years ago
Great prices,great products,super quick postage
Luxo Living Customer Servic
Luxo Living
5 years ago
Thank you so much for your 5 Star Rating and awesome feedback. We look forward to having you shop with us again!
Recenzie produktov
Luxo Living Customer Servic
Luxo Living
5 years ago
Thank you so much for your 5 Star Rating and awesome feedback. We look forward to having you shop with us again!
Luxo Living Customer Servic
Luxo Living
5 years ago
Thank you so much for your 5 Star Rating and awesome feedback. We look forward to having you shop with us again!
V mene podnikov, ktoré s nami spolupracujú, nezávisle zhromažďujeme spätnú väzbu. Naša platforma oslovuje len overených kupujúcich, takže si môžete byť istí, že čítate recenzie od skutočných zákazníkov.
Recenziu na Feefo môžu zanechať len zákazníci s dokladom o kúpe. Zabezpečujeme to tak, že kupujúcich oslovíme hneď po transakcii.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
