No instructions were sent with the package, I emailed twice requesting instructions and still have not had a response. Slack customer service.
Luxo Living Customer Servic
Luxo Living
5 years ago
Hi Shannon,Thank you for your feedback. We are extremely sorry that your email was not responded to. Upon doing a search, it appears to have landed in a spam folder. Incase you have not yet received the instructions for your item, we will be sending them now for you.
We sincerely apologise for the inconvenience caused and thank you for bringing the issue to our attention.
Kind Regards, Luxo Living Team
Recenzie produktov
Luxo Living Customer Servic
Luxo Living
5 years ago
Hi Shannon,
Thank you for your feedback. We are extremely sorry that your email was not responded to. Upon doing a search, it appears to have landed in a spam folder. Incase you have not yet received the instructions for your item, we will be sending them now for you.
We sincerely apologise for the inconvenience caused and thank you for bringing the issue to our attention.
Kind Regards, Luxo Living Team
Dátum zakúpenia: 26/06/2020
0
Sprístupniť
Dôveryhodný zákazník
5 years ago
poor quality product and poor custoimer service. Steer clear
Luxo Living Customer Servic
Luxo Living
5 years ago
Thank you for your feedback. We are very sorry to hear that you are unhappy with your product and service. I cannot find any emails or written communication from you regarding any product issues. If you are having issues with any quality or manufacturing issues, please send us an email with photos to support@luxoliving.com.au. I will also have a support representative contact you to discuss the issue as well and may request photos from you.
Kind Regards, Luxo Living Team
Dôveryhodný zákazník
5 years ago
I have emailed 3 days ago but no response as yet
Recenzie produktov
Luxo Living Customer Servic
Luxo Living
5 years ago
Thank you for your feedback. We are very sorry to hear that you are unhappy with your product and service. I cannot find any emails or written communication from you regarding any product issues. If you are having issues with any quality or manufacturing issues, please send us an email with photos to support@luxoliving.com.au. I will also have a support representative contact you to discuss the issue as well and may request photos from you.
Kind Regards, Luxo Living Team
Dôveryhodný zákazník
5 years ago
emailed with photos 3 days ago but no response as yet
V mene podnikov, ktoré s nami spolupracujú, nezávisle zhromažďujeme spätnú väzbu. Naša platforma oslovuje len overených kupujúcich, takže si môžete byť istí, že čítate recenzie od skutočných zákazníkov.
Recenziu na Feefo môžu zanechať len zákazníci s dokladom o kúpe. Zabezpečujeme to tak, že kupujúcich oslovíme hneď po transakcii.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
