Had a query I could not find in the FAQ so sent email through contact us and got a respsonse same day with helpful information. I did not need to reply but was given the option and to the same...
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Nathan
ExoticDirect
6 years ago
Hello,
Thank you so much for your 5* Review.
We are very happy to hear that you are now insured with us and found our service to be useful, friendly and professional.
I would also like to apologise for the lateness of the reply to this review!
Kind regards,
The Exotic Direct Team.
1
Sprístupniť
Dôveryhodný zákazník
Overená spoločnosťou Feefo
6 years ago
Happy Birds!
Very friendly, helpful employees! My cockatiels and I are very thankful for all the help and support from Exotic Direct!
Alec
ExoticDirect
6 years ago
Thank you for giving us this positive review and also for taking the time to add your nice comments.
We were all very pleased to learn that you're happy with the help and support we've been able to provide you (and your cockatiels) with. If you ever have any questions about your policy, or if we can help with anything else in the future, please do let us know.
Best regards,
The Exotic Direct Team
0
Sprístupniť
TC
Trusted Customer
Overená spoločnosťou Feefo
6 years ago
Čo povedal/-a Trusted Customer o spoločnosti ExoticDirect:
They are good and cheap
Alec
ExoticDirect
6 years ago
Hi Stuart,
Thank you for leaving us this positive review and for taking the time to add your comments.
We were please to read that you're happy with everything, including the price.
If you every have any questions about your policy, or if we can help in any other way, please do get in touch.
Best regards,
The Exotic Direct Team
0
Sprístupniť
Dôveryhodný zákazník
Overená spoločnosťou Feefo
6 years ago
Yes to buying again
Alec
ExoticDirect
6 years ago
Thank you for leaving us this positive review and for taking the time to add your comments.
It's great to know you're happy with everything.
If you every have any questions about your policy, or if we can help in any other way, please do get in touch.
Best regards,
The Exotic Direct Team
0
Sprístupniť
Dôveryhodný zákazník
Overená spoločnosťou Feefo
6 years ago
Claim for my ferret
Went really well
Alec
ExoticDirect
6 years ago
Thank you for leaving us this positive review and for taking the time to add your comments.
It's great to know you're happy with how your claim went.
If you do ever have any questions about your policy, or if we can help in any other way, please do get in touch.
Best regards,
The Exotic Direct Team
0
Sprístupniť
TC
Trusted Customer
Overená spoločnosťou Feefo
6 years ago
Čo povedal/-a Trusted Customer o spoločnosti ExoticDirect:
Easy
Easy and efficient renewal process
Alec
ExoticDirect
6 years ago
Thank you for leaving us this positive review and for taking the time to add your comments.
It's great to know you're happy with your latest renewal.
If you do ever have any questions about your policy, or if we can help in any other way, please do get in touch.
Best regards,
The Exotic Direct Team
0
Sprístupniť
TC
Trusted Customer
Overená spoločnosťou Feefo
6 years ago
Nahrané médiá
Zobraziť všetky médiá (1)
Čo povedal/-a Trusted Customer o spoločnosti ExoticDirect:
Safer to have jazz insured
Louise
ExoticDirect
6 years ago
Hi Agnes,
Thank you for your review and five star rating!
We are pleased to hear that our cover has provided you with peace of mind.
Kind Regards
The Exotic Direct Team
0
Sprístupniť
TC
Trusted Customer
Overená spoločnosťou Feefo
6 years ago
Čo povedal/-a Trusted Customer o spoločnosti ExoticDirect:
Very happy with our pet insurance for our Congo African grey parrot
Sarah
ExoticDirect
6 years ago
Hi Sandra,
Thank you so much for your lovely review, we are glad to hear that you are happy with your pet insurance!
Thank you for taking the time to leave your review,
Kind Regards,
The Exotic Direct Team.
0
Sprístupniť
TC
Trusted Customer
Overená spoločnosťou Feefo
Leeds
6 years ago
Čo povedal/-a Trusted Customer o spoločnosti ExoticDirect:
The best bird cover around.
Great cover 10/10 i have never made a claim in 4 years but i know everything is covered if i do.
Sarah
ExoticDirect
6 years ago
Hi Paul,
Thank you very much for your taking the time to leave your review, we are happy to hear that you find our cover great!
If you do ever need us in the future, you know where to find us!
Kind Regards,
The Exotic Direct Team
0
Sprístupniť
Dôveryhodný zákazník
Overená spoločnosťou Feefo
6 years ago
Great Service
They were really helpful and sympathetic, made a difficult time a bit easier.
Hayley
ExoticDirect
6 years ago
Hi there,
Thank you for taking the time to send us your positive review.
At Exotic Direct we understand how difficult it can be losing a pet so our aim is to make the process as easy as possible for you.
Best wishes,
Exotic Direct.
Situated in Sussex, we’re a friendly company, with lots of experience! In fact we’ve been insuring exotic pets since 1996. We understand the kind of problems that exotic pet owners can face. As a small team, we talk to each other! This means that if you have a problem or a question we can deal with it quickly and sympathetically, liaising with our team when necessary.
Naše nezávislé ocenenia oceňujú najlepšie značky v oblasti služieb zákazníkom. O víťazoch sa rozhoduje na základe hodnotení, ktoré dostávajú od svojich zákazníkov.
V mene podnikov, ktoré s nami spolupracujú, nezávisle zhromažďujeme spätnú väzbu. Naša platforma oslovuje len overených kupujúcich, takže si môžete byť istí, že čítate recenzie od skutočných zákazníkov.
Recenziu na Feefo môžu zanechať len zákazníci s dokladom o kúpe. Zabezpečujeme to tak, že kupujúcich oslovíme hneď po transakcii.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
Situated in Sussex, we’re a friendly company, with lots of experience! In fact we’ve been insuring exotic pets since 1996. We understand the kind of problems that exotic pet owners can face. As a small team, we talk to each other! This means that if you have a problem or a question we can deal with it quickly and sympathetically, liaising with our team when necessary.