Tenon Tours creates personalized trips that connect you to the best of Europe.
Обслуживание
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Оценок за прошлый год:
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Надежный клиент
Подтверждено Feefo
3 years ago
Stephanie Macaluso was our Tenon Tours agent. She was knowledgeable and professional and made sure we got everything we wanted on our custom trip for 4. We came to her by recommendation after being...
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Emily
Tenon Tours
2 years ago
Thank you for the nice feedback! We are thrilled you and Stephanie crafted a fabulous itinerary and you were able to check all the items off your list that you wanted to see. It's also great to know that our 24/7 traveler hotline was useful for any questions or concerns, and also that we were quick to respond and resolve the matters.
Thank you for the note about your By-Your-Side Service℠ TEAM member. Our entire team reads all feedback we receive, and this will help us improve for future travelers. Again, we're so happy you had a wonderful time. We hope we get to travel with you again soon! Thank you for choosing Tenon Tours.
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John
Подтверждено Feefo
3 years ago
Что John сказал(-а) о Tenon Tours:
Great travel team.
The communication was excellent. Questions were answered promptly. Helping set the itinerary was extremely helpful.
Emily
Tenon Tours
3 years ago
Hi John,
Thank you for this feedback! On behalf of our entire team, I am happy to hear your trip to the UK was wonderful and you felt our communication was prompt and helpful. Our goal is to ensure you feel comfortable before and during your trip, and if you might require any assistance we're right there ready to help! We're thrilled you felt this way while in-destination. Thank you for choosing Tenon Tours—we hope to travel with you again soon!
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GE
George
Подтверждено Feefo
Delavan, WI
3 years ago
Что George сказал(-а) о Tenon Tours:
The perfect trip
We experienced a truly wonderful trip.
Every hotel and attraction was great.
Tenon did the perfect trip for us.
Emily
Tenon Tours
3 years ago
Hi George,
Thank you for five stars! We are thrilled you had a wonderful trip to Ireland and felt that the tours, attractions and hotels were all a perfect fit for you. We would love to travel with you again soon. Thank you for choosing Tenon Tours!
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JA
Janet
Подтверждено Feefo
Buxton, NC
3 years ago
Что Janet сказал(-а) о Tenon Tours:
Command Performance in Ireland
Our trip to Ireland was amazing and it was due to the work put in by our Tenon staff members Stephanie and Emily. We were gone 16 days and the itinerary was built around our specifications....
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Emily
Tenon Tours
3 years ago
Hi Janet,
We love traveling with you! Happy to hear that yet again your trip was a success and you felt we provided the ideal itinerary based around your wishes. It's great to know that the app proved to be helpful while abroad and that we were able to help with dinner reservations so you didn't have to worry about those while in-destination. I'll be sure to pass your comments over to Stephanie and Emily. I know they enjoyed working with you. We are already looking forward to our next trip together! Thank you for choosing Tenon Tours.
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KA
Karen Anders
Подтверждено Feefo
Columbia, SC
3 years ago
Что Karen Anders сказал(-а) о Tenon Tours:
Attention to detail
Tenon Tours listened to our wants and needs and then provided everything on our wish list working out all the nitty gritty details for us. Their app is amazingly helpful and their side-by-side...
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Emily
Tenon Tours
3 years ago
Hi Karen,
This is fantastic—thank you for these wonderful comments! We are thrilled your time abroad was amazing. It's great to know that our mobile app proved to be useful by having your tours/attractions, accommodations, flights and other information loaded for easy access. We're also glad our By-Your-Side Service℠ made you feel at-ease before and during your travels in case any questions arose! That's exactly how we want you to feel—that we're there to take care of any hiccups should they arise.
We do hope we get to travel with you again soon! Thank you for choosing Tenon Tours.
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MI
Michael
Подтверждено Feefo
3 years ago
Что Michael сказал(-а) о Tenon Tours:
Amazing trip to Ireland!
We had an amazing experience with Tenon! They set up the interview and laid out a great itinerary based on our requests. We had a few modifications as we reviewed and they made those without any...
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Emily
Tenon Tours
3 years ago
Hi Michael,
Thank you for five stars! We are so happy to hear you had a wonderful time in Ireland. It's great to know you felt the modifications to the itinerary were easy to make and all tours and accommodations were booked in a timely manner. I'll be sure to share your comments with Janet as well.
We hope we'll get to travel with you again one day. Thank you for choosing Tenon Tours!
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JE
Jennifer
Подтверждено Feefo
3 years ago
Загруженные мультимедийные материалы
Посмотреть все мультимедийные материалы (4)
Что Jennifer сказал(-а) о Tenon Tours:
9 travelers, 4 years in planning and a lifetime of memories!
Stephanie and Natasha with Tenon Tours started the planning process for this trip back in late 2018 for a departure date of June 2020. We all know that Covid had other plans and this trip, like...
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Emily
Tenon Tours
3 years ago
Hi Jennifer,
Thank you for these fantastic comments! We are sad your trip was one that was delayed due to Covid, but thrilled that ultimately it was worth the wait after four whole years! I will be sure to pass your comments over to Stephanie and Natasha as well; I know they enjoyed working with you.
These photos are lovely—thank you for sharing! It brightens our day to see these. We can't wait to work with you to plan another trip soon, and this one will be a much quicker process! Thank you for choosing Tenon Tours. We'll talk to you soon!
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BR
Brian
Подтверждено Feefo
3 years ago
Что Brian сказал(-а) о Tenon Tours:
I thought the travel plan was very good. There were several times when the hotels could not find our reservations and insisted we had not paid for our rooms. In one occasion the hotel listed in my...
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Emily
Tenon Tours
3 years ago
Hi Brian,
Thank you for this feedback! We are sorry to hear that some hotels had trouble locating your reservation. Part of our service is to ensure seamless check-ins for you, so on behalf of the team I apologize for the confusion and extra time it took to sort. I shared this information with our By-Your-Side Service℠ team for awareness in case this issue arises again and we can learn how to prevent it.
As for the sister hotel being listed instead of the correct one, this was an error on our end and for that I do apologize again. We will be sure to cross-check our documents extra carefully in the future. I did speak with Stephanie and you will be receiving a credit to make up for the lost time that was spent during check-in confusion. We hope this makes up for the error on our end, and we hope we'll get the chance to travel with you again.
Ultimately, I am glad your trip was wonderful! Please reach out to travel@tenontours.com if you have any further comments. We'd love to work with you again soon.
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Надежный клиент
Подтверждено Feefo
3 years ago
Alaskan Cruise
Rachel did a great job helping us through all the details of our cruise. She always answered our questions promptly. Very professional!
Emily
Tenon Tours
3 years ago
Thank you for a five-star review! We're glad to hear Rachel was a huge help when planning your cruise. We hope we'll get to travel with you again soon! Thank you for choosing Tenon Tours.
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Надежный клиент
Подтверждено Feefo
3 years ago
Personalized services are so nice . We knew we could contact them anytime for questions or changes. We will use again in the future.
Emily
Tenon Tours
3 years ago
Thank you for the five-star review! We are glad you felt your itinerary was perfectly suited for you and that we were reachable at anytime on our 24/7 hotline or via Robin, your By-Your-Side Service℠ TEAM member, in case any changes needed to be made. We can't wait to travel with you again soon!
Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.