Tenon Tours creates personalized trips that connect you to the best of Europe.
Обслуживание
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Оценок за прошлый год:
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Надежный клиент
Подтверждено Feefo
3 years ago
Although very challenges pre-travel issues, our travel Agents (Janet & Jillian) were supportive/helpful.
We hope that in the future the Agency is able to give credit or some type of consolation or...
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Emily
Tenon Tours
3 years ago
Thank you for sharing these comments with us! We are thrilled you had a wonderful time in Greece and that Jillian and Janet were helpful with all pre-departure information. All of your feedback about the drivers, guides and accommodations are so welcome, and we love to hear the people you met truly made the trip!
In terms of flexibility and/or providing credit for itinerary changes, we would love to know more! While we know someone from your group unfortunately had a change of plans about a month out from the trip and was unable to go, and then we were working to add a new guest around 7 days prior to departure (which ultimately wasn't successful due to a travel document issue), we aren't otherwise aware of any activity changes you were hoping to make.
Generally, we do our best to accommodate these changes, the only issue would be availability at said tours/activities. We are sorry to hear the provided tours may have not been perfectly suited for your group. If you would like to provide more information to us so we can better understand and see where we can improve, feel free to email us at travel@tenontours.com or reach out to Janet directly.
Ultimately, we are glad you had a fantastic time! We hope we'll have the chance to travel with you again soon. Thank you for choosing Tenon Tours!
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CH
Cheryl
Подтверждено Feefo
Florida
3 years ago
Что Cheryl сказал(-а) о Tenon Tours:
Tenon was very attentive to our needs. Accommodations excellent.
Very attentive to our needs, desires, and questions. All the accommodations were great and just what we asked for. A couple of times the check in desks were not quite sure who we were or who was...
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Emily
Tenon Tours
3 years ago
Hi Cheryl,
Thank you for the five-star review! We are always so glad to travel with you. I will be sure to share your kind words with Stephanie and Natasha as well. We have noted your comments about confusion at the check-in desks at times and we are hopeful we can make that easier for the future. We can't wait to plan your next trip with you! Thank you for choosing Tenon Tours.
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DE
Debra
Подтверждено Feefo
3 years ago
Загруженные мультимедийные материалы
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Что Debra сказал(-а) о Tenon Tours:
Long awaited trip of a lifetime!
We were continually pleasantly surprised by the planning and quality of the hotels, tours and just all around holiday!!
Emily
Tenon Tours
3 years ago
Hi Debra,
Thank you very much for this feedback! We're so glad you enjoyed your time in the UK and we hope we'll get to travel with you again very soon. Thank you for choosing Tenon Tours.
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TH
Thomas
Подтверждено Feefo
3 years ago
Что Thomas сказал(-а) о Tenon Tours:
From initial planning thru the final plan was great . Stephanie was great with listening to what we wanted and not wanting to see and visit. Gracie was always there for us in getting the plan...
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Emily
Tenon Tours
3 years ago
Hi Thomas,
Thank you for this feedback! We're happy to hear you had a wonderful time in Ireland, that Stephanie crafted the perfect itinerary for you and that Gracie was able to answer any questions prior or during your time abroad. We hope we'll get to travel with you again soon! Thank you for choosing Tenon Tours.
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AI
Aislinn
Подтверждено Feefo
Boynton Beach, FL
3 years ago
Загруженные мультимедийные материалы
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Что Aislinn сказал(-а) о Tenon Tours:
Amazing trip with incredible organization made my life sooo easy!
Working with Tenon was so easy and everything was so well managed and organized. Each of the tours were amazing and having all of the private transfers to and from the airport just made our travel so...
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Emily
Tenon Tours
3 years ago
Hi Aislinn,
Thank you for this wonderful feedback! We are thrilled you had a fabulous time and we were able to offer some cool recommendations for out-of-the-box tours. Thank you for sharing these photos as well—it looks like you had a blast. Thank you again for traveling with Tenon Tours. We hope we'll get to help plan your next vacation!
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Надежный клиент
Подтверждено Feefo
3 years ago
Perfect planning! Our vacation went off without a hitch!
We received the best service from Tenon Tours; I wouldn’t hesitate to plan another trip through them!
Emily
Tenon Tours
3 years ago
Thank you for this wonderful feedback! We are so glad to hear you enjoyed your time in Ireland, and we can't wait to travel with you again soon. Thank you for choosing Tenon Tours!
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HE
Heather
Подтверждено Feefo
3 years ago
Что Heather сказал(-а) о Tenon Tours:
The team was informative, responsive and ensured my trip was customized
I 100% would and have recommended Tenon Tours. They listened and provided an itinerary that was everything I asked for. My trip was perfectly facilitated. Rachel and Jillian made my last minute...
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Emily
Tenon Tours
3 years ago
Hi Heather,
Thank you for five stars! On behalf of the entire team, I am glad you had a wonderful trip to Italy and felt your itinerary was perfectly customized to your wishes. I will be sure to share your kind words with Rachel and Jillian as well. Thank you for choosing Tenon Tours! We hope we'll get to travel with you again soon!
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GE
George
Подтверждено Feefo
Columbia, SC
3 years ago
Что George сказал(-а) о Tenon Tours:
Our vacation was perfectly tailored for us.
Yes we highly recommend them. They were attentive to our special requests in planning our trip. We appreciated the meetings before we left to firm up our itinerary. We loved having access to a...
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Emily
Tenon Tours
3 years ago
Hi George,
Thank you for your nice comments! We're glad the pre-departure calls were helpful and that we were able to answer any questions or concerns you had prior to leaving. We are also happy to hear that you felt more comfortable traveling with the access to our 24/7 hotline available in case any issues arose, and that when something came up we were able to get back to you promptly. We hope you enjoyed every part of your trip to Ireland. Thank you for choosing Tenon Tours!
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JI
Jill
Подтверждено Feefo
3 years ago
Что Jill сказал(-а) о Tenon Tours:
The Trip of a Lifetime - Awesome Planning from Tenon Tours!
Moving eight people around two countries, five hotels and almost nine different plane reservations - amazing job! The itinerary was fun and included all the things we wanted to do and see. I can't...
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Emily
Tenon Tours
3 years ago
Hi Jill,
Thank you for five stars! We're happy to hear you had an incredible experience in Ireland and Scotland! It's also great to know you and Stephanie were able to craft the perfect itinerary filled with activities that you and your family loved. We always appreciate feedback on our app—thank you for letting us know it proved to be helpful by having all day-to-day activities, tours, flight times and accommodations ready at your fingertips. I'll be sure to pass your kind comments over to Stephanie and Robin, too. Thank you for choosing Tenon Tours!
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MI
Michelle
Подтверждено Feefo
Fredericksburg, TX
3 years ago
Что Michelle сказал(-а) о Tenon Tours:
Wonderful 16 day Anniversary trip to France!
They planned a 16 day trip to France for our 22nd Anniversary. We visited Paris, Burgundy (Dijon & Beaune), Provence (Avignon, Nimes & Carcassonne), and Bordeaux. They booked all hotels, private...
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Emily
Tenon Tours
3 years ago
Hi Michelle,
Thank you for these kind comments. We are delighted you had an incredible time exploring France during your anniversary trip! It's great to know we were able to save you months of planning and took the stress out of travel so you could enjoy your time together.
Thank you for the feedback on our restaurant recommendations, too—we're glad they were wonderful! While we wish there was no hiccup at all, we're glad we were able to hop in and make the quick fix. Thank you for choosing Tenon Tours. We hope we'll get to travel with you again soon!
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Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.