Отзывы о Tenon Tours

Thank you for taking the time to share these comments with us, William. I am glad that, overall, you had an excellent trip and enjoyed the tours and tour guides. I've taken your feedback about the hotel into account and will share it with the team. As for the hiccups you experienced, we understand these happen to all travelers! Our 24/7 traveler hotline is available should anything come up that we can help with, whether that's questions about tour times, locations, transportation, etc. We hope we get to travel with you again soon! Thank you for choosing Tenon Tours!

Thank you for five stars! We're delighted to hear that you appreciated our tips and guidance, especially from Janet and Robin. It's great to know you felt our "infrastructure" is working well, especially our app and 24/7 traveler hotline. We hope to travel with you again soon!

Hi Janice, Thank you for sharing your thoughts so we can continue to improve our services! I can imagine how frustrating it is to not have a defined route when picking up the rental car. While some appreciate this so they can stop where and when they choose, we certainly understand the challenges of navigating without a defined route. While Monica and Emily did suggest mapping apps, we know that self-navigation can impact timing and planning on self-drive tours. We apologize this was not more defined for you. I've shared your comments with our team so we can be sure to take this into account when planning for future travelers. We're delighted to hear that you had a positive experience with the accommodations and hope to travel with you again. Thank you for choosing Tenon Tours.

Thank you, Richard! We try to make sure our middle name is "Details"! We're happy you had a wonderful time in Italy and hope to travel with you again soon.

Thank you, Kali! I'm happy to hear your trip to Scotland was incredible and we were there if/when needed to make necessary changes. I'll be sure to share your kind comments with Maggie Rose, too. We hope to travel with you again soon!

Thank you, Roger! This is wonderful to hear. We hope to travel with you again soon!

Thank you for this wonderful review! Glad to hear you felt we were thorough and that everything ran smoothly. I will be sure to share your kind comments with Janet. We hope to travel with you again soon!

Thank you for five stars! I am happy to hear that our second trip together was a success. Thank you for the note about our app, that it proved to be useful for suggestions, and our By-Your-Side Service℠ came through during unexpected challenges like the flooding in Scotland. We appreciate your trust and recommendation. Looking forward to our next adventure together. Thank you for choosing Tenon Tours!

Thank you for sharing this feedback with us. I've had a moment to speak with your Personal Travel Specialist and our Director of Sales and Service. First, I want to apologize for any sense that your preferences weren't heard. Our goal is to craft an experience that is exactly yours from beginning to end. I'm sorry about this shortcoming. I'm glad you liked most of the hotels chosen, but have noted the locations were not ideal. Regarding the transfer, we completely missed that, and we again apologize for the issues that caused, especially leading to you having less time in Florence. Overall, I am happy to hear you had a wonderful trip. These comments help us continually improve, and I hope we get the chance to travel with you again soon. Thank you for choosing Tenon Tours.

Thank you for providing this feedback! Each of our team members reads these comments so that we can continue to improve our service. We appreciate you taking the time to share your experience! I've had a moment to connect with your dedicated Personal Travel Specialist and By-Your-Side Service℠ TEAM member. Regarding the Eden Project tickets, we regret that we couldn't make changes so close to departure, as they were nonrefundable at that point. We included them initially based on your request during the proposal stage. As for the London Pass, we appreciate your input on the three-day duration! While all prior documentation states this is a three-day pass, this is helpful to note for future planning as we organize guided days and time for travelers to use it. We apologize that the car was larger than anticipated and made driving on the country roads uncomfortable. Our 24/7 Traveler Hotline is designed for situations like these and we wish you had notified us while you were traveling, so we could have explored potential alternative options. Despite some of these challenges, I’m happy to know that you enjoyed your time in England overall! Again, feedback like yours aids us in continually bettering our processes for future travelers. Thank you for choosing Tenon Tours.