Tenon Tours creates personalized trips that connect you to the best of Europe.
Обслуживание
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Оценок за прошлый год:
Просмотр всех 736 отзывов
SU
Suzanne
Подтверждено Feefo
Norfolk, VA
2 years ago
Что Suzanne сказал(-а) о Tenon Tours:
Dream Trip
From start to finish they were amazing. They were quick to respond and were incredibly patient throughout the planning process as we customized our trip. The trip itself was flawless. This was a...
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Emily
Tenon Tours
2 years ago
Hi Suzanne,
What wonderful feedback! We're delighted to hear that from the planning process to the trip itself, your experience with us was amazing. It's rewarding to know that we could contribute to making your dream vacation a reality. We hope to travel with you again soon!
9
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CY
Cynthia
Подтверждено Feefo
Rockton
2 years ago
Что Cynthia сказал(-а) о Tenon Tours:
Our initial contact through finalizing our itinerary with Rachael was a wonderful experience. She covered all of the bases, and answered any questions I had immediately. I'm very sorry to hear she...
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Emily
Tenon Tours
2 years ago
Thank you for the kind words about your experience with Rachel! We value your feedback and apologize for the challenges you faced after transitioning to the service side. We're committed to improving our processes and appreciate you taking the time to give us your thoughts. If you have any outstanding questions or concerns, please feel free to share them with us at travel@tenontours.com. We hope we have the chance to travel with you again!
1
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JU
Julie
Подтверждено Feefo
2 years ago
Что Julie сказал(-а) о Tenon Tours:
Quality of work was good and recommended tours were great. There were some delays in responses, perhaps caused by turnover. Nothing that caused any issues. Overall very professional team.
Emily
Tenon Tours
2 years ago
Hi Julie,
Thank you for your positive feedback! We're delighted to hear that we were thorough and you found the recommended tours to be great. We're sorry to hear that there were some delays in responses — we acknowledge the importance of prompt communication, especially when it comes to travel documents and other materials in the planning process. Your satisfaction is our priority, and we're committed to delivering a seamless and professional experience. I've passed your comments on to our service team so we can continue to improve.
Thank you for choosing Tenon Tours! We hope we can travel with you again soon.
0
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PA
Paul
Подтверждено Feefo
2 years ago
Что Paul сказал(-а) о Tenon Tours:
They have an incredibly responsive and helpful support team and wonderful recommendations for our trip.
Emily
Tenon Tours
2 years ago
Hi Paul, thank you for the five star review! We're happy to hear you felt our team was responsive and provided great recommendations. We hope to travel with you again soon!
0
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Надежный клиент
Подтверждено Feefo
2 years ago
Such a great company to work with.
Such a great company to work with! Quick responses to any problems we had. The app was great help and worked better than our airline app with updates honestly. Would book through them again.
Emily
Tenon Tours
2 years ago
Thank you for the wonderful review! We're delighted to hear you had a positive experience with us. It's fantastic that our quick responses, user-friendly app and reliable updates stood out. We hope to travel with you again soon!
0
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HO
Holly
Подтверждено Feefo
New Orleans
2 years ago
Что Holly сказал(-а) о Tenon Tours:
Highly recommend
Everything about our tour was wonderful. We enjoyed the arranged tours, hotels, and drivers. All information about the tours were spot on as well as meeting spot directions
Emily
Tenon Tours
2 years ago
We're thrilled to hear that you found every aspect of your tour wonderful, from the arranged tours and hotels to the drivers. Thank you for choosing Tenon Tours!
0
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RI
Richard
Подтверждено Feefo
2 years ago
Что Richard сказал(-а) о Tenon Tours:
Great hotels, excellent guides, friendly service.
Knowledgeable, easy to work with, efficient and friendly.
Emily
Tenon Tours
2 years ago
Thank you for five stars, Richard! We're happy to hear you had a wonderful time in Spain. Thank you for choosing Tenon Tours!
0
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DE
Debra
Подтверждено Feefo
Kansas City, MO
2 years ago
Что Debra сказал(-а) о Tenon Tours:
Good with a few tweaks it would have been perfect.
I was pleased with most of the tour package that Tenon provided. I wish I could have had more details about specific tour groups and been able to make more choices. For example I may not have...
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Emily
Tenon Tours
2 years ago
Hi Debra,
Thank you for sharing this feedback with us. Each of our team members reads these reviews so we can be sure to understand how we can become better at our service each time, so comments like yours help us improve for future travelers. We understand your desire for more details about specific tour groups and the ability to make more choices tailored to your preferences. We apologize for any inconvenience caused by the larger tour groups and the bilingual guides.
We're pleased to hear that our tour hotline was able to assist promptly when your scheduled driver didn't show up, and we appreciate your understanding in such situations. It's great to know that the hotels provided were up to par and centrally located. Regarding the glitch with your hotel in Paris, we sincerely apologize for any inconvenience caused by its proximity to the wrong train station. We acknowledge that travel can present unexpected challenges, and we're committed to minimizing such issues in the future.
We're delighted to hear that, overall, you were pleased with most aspects of your experience! On behalf of the entire team, I am glad we had the opportunity to travel with you. I hope we can work together again one day. Thank you for choosing Tenon Tours!
1
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JO
John
Подтверждено Feefo
2 years ago
Что John сказал(-а) о Tenon Tours:
Our planner, Janet, designed a trip that met our hopes. Each detail came off without a hitch. The hotels were well located. We got swift replies to our few questions.
Emily
Tenon Tours
2 years ago
Thank you for this wonderful feedback, John! I'll be sure to share you comments with Janet as well. It's great to know you felt we nailed the itinerary and tours and that any questions were promptly responded to. We hope to travel with you again soon!
JO
John
2 years ago
a
0
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QU
Quinn
Подтверждено Feefo
2 years ago
Что Quinn сказал(-а) о Tenon Tours:
Personalized trip and exceptional service!!!
This was my 5th trip using Janet Dudley at Tenon, and there is a reason I’m already booking my 6th. The itineraries they put together are exactly what I’m looking for. They plan enough really amazing...
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Emily
Tenon Tours
2 years ago
Hi Quinn, we always love traveling with you! Thank you for all of these wonderful comments. I will be sure to share them with Janet. We are counting down the days (178 to be exact) until the next adventure together. Thank you for being a valued part of Tenon Tours!
Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.