Tenon Tours creates personalized trips that connect you to the best of Europe.
Обслуживание
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Оценок за прошлый год:
Просмотр всех 764 отзывов
CO
Colleen
Подтверждено Feefo
Goodyear AZ
2 years ago
Что Colleen сказал(-а) о Tenon Tours:
Ireland trip
It was amazing and I would definitely recommend Tenon to help plan your trips!
The app was very helpful and we only had to make one phone call to ask a question.
The hotels chosen were all very nice...
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Emily
Tenon Tours
2 years ago
Thank you, Colleen! We're delighted to hear you had an amazing trip and found our app helpful. We appreciate your feedback on the hotels and will take note of Dunraven Arms for future travelers. Thank you for choosing Tenon Tours! We hope to travel with you again soon.
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Надежный клиент
Подтверждено Feefo
2 years ago
Great Itinerary !
Amazing job by the team. Great itinerary. My wife and I got a lot of sight seeing done in a short amount of time.
Emily
Tenon Tours
2 years ago
Thank you for your kind words! We're thrilled to hear that you and your wife enjoyed the itinerary and felt like you saw a great amount in a short timeframe. We hope to travel with you again soon. Thank you for choosing Tenon Tours.
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Надежный клиент
Подтверждено Feefo
2 years ago
Repeat traveler
This is my second time using Tenon for my travel needs and once again they helped plan the best vacation for my family and I!
Emily
Tenon Tours
2 years ago
Thank you for the five-star review! We are thrilled you had a wonderful time and we hope to travel with you a third time very soon!
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JI
Jill
Подтверждено Feefo
New Jersey
2 years ago
Что Jill сказал(-а) о Tenon Tours:
The most amazing 2 week trip in Scotland
Booking our trip went so smoothly. We worked with Robin and Maggie. We booked a 2 week vacation in Scotland traveling the whole country. What could have been a very difficult to put together and a...
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Emily
Tenon Tours
2 years ago
Hi Jill,
Thank you so much for your wonderful review! We’re thrilled to hear that your two-week vacation in Scotland was such a success and that the booking process went smoothly with the help of Robin and Maggie. It’s great to know that their attention to detail helped make your trip enjoyable and stress-free.
We’re also delighted that you enjoyed the recommendations for places to explore and eat. We understand how important it is to have clear communication, and we’re glad Robin was able to assist you over the phone to finalize everything perfectly.
Your kind words and high recommendation mean a lot to us. We look forward to helping you plan your next adventure!
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RO
Ron
Подтверждено Feefo
Goodyear, AZ
2 years ago
Что Ron сказал(-а) о Tenon Tours:
Tenon's Scotland Visit
Tenon Tours put together our visit to Scotland. The itinerary was great and all of the private tours were outstanding. The hotels were very nice and all included a morning meal before we set out...
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Emily
Tenon Tours
2 years ago
Hi Ron,
Thank you for the five-star review! It's great to hear that you had a wonderful time in Scotland and found our app useful for having all the information in one place. We look forward to traveling with you again soon. Thank you for choosing Tenon Tours!
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JS
Jacqueline S
Подтверждено Feefo
Bella Vista, AR
2 years ago
Что Jacqueline S сказал(-а) о Tenon Tours:
Great Experience for Scotland Travel
Tenon was very helpful and responsive from start to finish. From the beginning stages of planning a year ago to finalizing the travel, hotels, tours, and local attractions, the team assigned to our...
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Emily
Tenon Tours
2 years ago
Thank you for sharing your experience with us! We are delighted to hear that you had a great time traveling through Scotland with us.
It's wonderful to know that our team was helpful and responsive throughout the entire process, from the initial planning stages to the actual trip. I'll be sure to share your kind comments with Stephanie and Robin! While we're sorry to hear some tours were canceled, we're glad that we could promptly provide alternative plans.
We're thrilled that you enjoyed all the accommodations we arranged for you and that they met your expectations. Our By-Your-Side Service is designed to provide round-the-clock assistance and support, and we're glad it helped alleviate any stress during travel!
Thank you for choosing Tenon Tours. We look forward to helping you plan your next adventure!
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MA
Martha
Подтверждено Feefo
Wichita Ks
2 years ago
Что Martha сказал(-а) о Tenon Tours:
Thought everyone and everyday was wonderful and the next day was even bette
Excellent!
This is was first time traveling without my husband.
If I had a situation not sure of, Tenon replied.
Our guide, James, in London walking tour was very personable and knowledgeable..
Our...
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Emily
Tenon Tours
2 years ago
Hi Martha,
Thank you for your wonderful review! We're thrilled to hear that each day of your trip was better than the last and that you had an excellent experience.
Traveling without your husband for the first time can be challenging, so we're glad that Janet and Kate were able to provide the support you needed. It's fantastic to hear that James, Paul, and Richard made such a positive impact on your trip.
Thank you for choosing Tenon Tours. We look forward to traveling with you again soon!
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CH
Chad
Подтверждено Feefo
Lisbon
2 years ago
0
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TO
Todd
Подтверждено Feefo
Saugerties, NY
2 years ago
Что Todd сказал(-а) о Tenon Tours:
Great help with planning our trip to Scotland!
Emily
Tenon Tours
2 years ago
Thank you, Todd! We are thrilled you enjoyed your trip to Scotland. We hope to travel with you again soon!
0
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Надежный клиент
Подтверждено Feefo
2 years ago
Expected Better
Our over all experience with Tenon Tours had more missteps than one wants when planning a vacation to another country. Early on our first travel specialist left the company after mapping out an...
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Emily
Tenon Tours
2 years ago
Thank you for taking the time to share your experience with us. We are certainly glad that, ultimately, your trip turned out wonderfully and you thoroughly enjoyed your time in Scotland. It's also great to hear that the app proved to be a useful tool for referencing your itinerary, making dinner reservations, and finding nearby attractions.
We apologize for the challenges you faced during the planning process of your trip. Your experience does not reflect the high standards we strive to maintain. We absolutely understand the frustration caused by the turnover of your Travel Specialists and the lack of communication during those transitions. This is something we have taken note of internally so we can be sure we meet communication standards in the future. Despite these transitions, we do know that you had your By-Your-Side Service TEAM member assigned to you throughout the process, from the time of booking to time of travel, and she was available to answer questions as needed and offer guidance along the way. We hope this helped with your travel preparations.
Regarding the ticket you received while driving the rental car, I understand you have spoken with your Travel Specialist and emailed with Bryan about this. We did absorb the administration fee in an effort to help you resolve this issue. We're sorry you felt as if your Travel Specialist raised her voice on the phone. We did review the conversation and stand by her measured response.
Again, thank you for sharing these comments so we can understand where we can improve. We regret that we did not meet your expectations, but are happy that, overall, you had a wonderful time. Thank you for choosing Tenon Tours.
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Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.