I absolutely love the concierge. They have been so helpful, and just the fact that they contacted me in case I had questions. Suiteness has been an amazing site to use thus far but this just makes it...
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Надежный клиент
7 years ago
I'm loving Suiteness
I have loved how responsive the team is. And I like how they can pick up from a prior conversation. The experience has been awesome so far!
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Надежный клиент
7 years ago
Trying to help
They did well at trying to help me find a room in the city I wanted and the dates I needed.
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TC
Trusted Customer
7 years ago
Что Trusted Customer сказал(-а) о Suiteness:
Good site
Good listings. Easily found what I wanted.
That said, I would like to have seen more pictures from each of the hotels. That way I’d be more sure of my selection.
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Надежный клиент
7 years ago
excellent customer service
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Trusted Customer
Phoenix
7 years ago
Что Trusted Customer сказал(-а) о Suiteness:
Satisfactory
Suiteness provided an excellent booking experience, bot in researching multiple venues to getting us a great rate. When I did, after confirming my reservation, have the need to make additional...
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Geoffrey
Suiteness
7 years ago
Hi David,
We’re really glad to learn that you found booking on Suiteness to be an excellent experience! I’m very sorry that you felt as though the post-booking service we provided didn’t meet your expectations. We’re always striving to exceed each of our guest’s expectations as well as anticipate their travel needs to help create a memorable travel experience. The destination you’re traveling to was recently added to the site and we’re in the process of creating ground transportation partnerships to meet our guests needs similar to the service we provide in larger markets. In this type of situation, we typically suggest that our guests consider using one of the popular internet ridesharing services or exploring the shuttle service offered by the hotel. Similarly, when a guest inquires about purchasing airfare, we explain that we don’t currently sale airfare on the site nor do we have any partnerships in place to offer this service.
We’re very grateful that you chose to book with us and we’re even more so thankful for the useful feedback you and all of our guests provide us as we continue to move towards providing an outstanding experience for each of the site's members. Please don’t hesitate to call us again at +1-415-857-2359 or email us at concierge@suiteness.com or reach us by initiating a chat on the site and we would love to help you with your trip planning or answer any questions you may have. Thanks again!
Geoffrey at Suiteness
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Надежный клиент
7 years ago
Great and easy to navigate for all your travel needs!
The concierge has contacted me and followed up. I would absolutely recommend Suiteness.com. The website is easy to navigate, has all info , and made booking a breeze!
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TC
Trusted Customer
7 years ago
Что Trusted Customer сказал(-а) о Suiteness:
Easy and fast
Everything was very easy to do
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Trusted Customer
7 years ago
Что Trusted Customer сказал(-а) о Suiteness:
Might come back to suiteness. Mediocre experience in San Francisco.
The hotel wasn’t that great. Very limited on amenities. I had to use my own cash instead of the credit that I had applied from my suiteness account. So I’m out credits and cash. Nice view from the...
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Geoffrey
Suiteness
7 years ago
Hi Mike,
Thank you for taking the time to bring your concerns with your stay to our attention, we always appreciate the feedback from our guests and the opportunity to correct and learn from the situation! I’m sorry to hear that the hotel didn’t have all of the amenities you were seeking for your stay though I’m glad to learn that you’re suite had a great view.
I was equally saddened when you reached out to us shorty after checking in to inform us about the hotel incorrectly charging you for the prepaid suite. I understand the frustration of having been requested to pay for the suite a second time. Once you contacted us about this issue, I was able to get ahold of a helpful guest agent at the hotel who acknowledged the mistake and applied the appropriate payment to your booking. We’re working closely with the hotel to ensure that doesn’t happen again. Suiteness believes that you deserve a trouble free stay so we have issued you non-expiring credits to book with us again so that we can make it up to you for the check-in issues you faced.
Again, we would like thank you for the valuable feedback and we hope that we have the opportunity help you find a suite for your next trip!
Geoffrey from Suiteness
TC
Trusted Customer
7 years ago
I appreciate your hard work and attention to the issues I’ve had this last weekend Geoffrey. The time it’s taken you to try to make this right is pretty fast and I thank you for that. I am going to Las Vegas in about a week or so, I think I’ll give suiteness another shot. Thanks again Geoffrey and suiteness for trying to make sure I enjoy my stay. Talk to your soon.
Thanks
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Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
