Как собираются отзывы Feefo?

Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.

Кто может оставлять отзыв Feefo?

Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.

Как мы проверяем отзывы?

Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.

Как мы боремся с фальшивыми отзывами?

Feefo не позволяет оставлять фальшивые отзывы, поскольку мы предлагаем оставлять отзывы только проверенным покупателям.

Отзывы о ROL Cruise | Отзывы о службе поддержки клиентов для {{merchantUrl}} | Feefo

Просмотр всех 25,560 отзывов

Надежный клиент

Подтверждено Feefo

9 months ago

Hooray for Fred!

Everything was very simple. Darren seemed very efficient. He did talk about my cruise miles but did not mention how much they were worth and did not deduct them. I had thought he did not deduct...

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Megan Hammond

ROL Cruise

9 months ago

Thank you for your review, we have passed your comments on to the sales & admin team. We have asked that your documents are reissued with the correct departure point. Apologies for any convenience. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Rita Jarvis

Подтверждено Feefo

9 months ago

Что Rita Jarvis сказал(-а) о ROL Cruise:

Rita

Very good just waiting for a call back with answers

Megan Hammond

ROL Cruise

9 months ago

Thank you for your review, I understand a member of our team has now been in contact with you, however we do remain on hand should you require any further assistance. Kind regards, the ROL Cruise Team

Patricia Smith

Подтверждено Feefo

GBR

9 months ago

Что Patricia Smith сказал(-а) о ROL Cruise:

ROL Excellent Service

As usual I received excellent service on my latest visit to ROL. Service on this ocassion was superb.

Megan Hammond

ROL Cruise

9 months ago

Thank you for your lovely review, we are delighted to hear that the service was excellent. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Надежный клиент

Подтверждено Feefo

9 months ago

Lesson learnt

I feel very misled by your sales team re a recent cruise booking that I have now cancelled. Fortunately following several e mails and considerable persuasion customer services have agreed to...

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Megan Hammond

ROL Cruise

9 months ago

Thank you for your review, we have passed your comments on to the sales team and we hope that in the future your experience is much improved. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Susan Osborne

Подтверждено Feefo

GBR

9 months ago

Что Susan Osborne сказал(-а) о ROL Cruise:

Very helpful

Megan Hammond

ROL Cruise

9 months ago

Thank you for your review, we are so pleased to hear that the agent was very helpful. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Надежный клиент

Подтверждено Feefo

9 months ago

Excellent service again

Prompt callback. Efficient in checking prices and availability. Friendly and good humoured service.

Megan Hammond

ROL Cruise

9 months ago

Thank you for your review, we are pleased to hear that the service was excellent and the agents were friendly and efficient. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Надежный клиент

Подтверждено Feefo

9 months ago

Excellent service

Prompt callback. Efficient in checking prices and availability. Friendly and good humoured service.

Megan Hammond

ROL Cruise

9 months ago

Thank you for your review, we are delighted to hear that the service was excellent and the agent was friendly. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Margaret Whittaker

Подтверждено Feefo

GBR

9 months ago

Что Margaret Whittaker сказал(-а) о ROL Cruise:

Cruise 2027

Phone answered promptly and a very efficient service

Megan Hammond

ROL Cruise

9 months ago

Thank you for your review, we are pleased to hear that our agents provided very efficient service. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Patricia McLoughlin

Подтверждено Feefo

GBR

9 months ago

Что Patricia McLoughlin сказал(-а) о ROL Cruise:

Excellent service

Luke, the representative, was very helpful and did exactly as he promised. We got exactly what we wanted.

Megan Hammond

ROL Cruise

9 months ago

Thank you for your review, we are delighted to hear that you found Luke very helpful. We hope you are looking forward to your cruise. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

David Owen

Подтверждено Feefo

9 months ago

Что David Owen сказал(-а) о ROL Cruise:

Brilliant

Megan Hammond

ROL Cruise

9 months ago

Thank you for your review, we are pleased to hear that the service was brilliant. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

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Feefo Trusted Service Awards

Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.

Что такое награды Trusted Service Awards

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