Как собираются отзывы Feefo?

Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.

Кто может оставлять отзыв Feefo?

Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.

Как мы проверяем отзывы?

Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.

Как мы боремся с фальшивыми отзывами?

Feefo не позволяет оставлять фальшивые отзывы, поскольку мы предлагаем оставлять отзывы только проверенным покупателям.

Отзывы о ROL Cruise | Отзывы о службе поддержки клиентов для {{merchantUrl}} | Feefo

Просмотр всех 25,559 отзывов

Надежный клиент

Подтверждено Feefo

8 months ago

Generally very good.

Helpful and efficient, but nurefer prompting to reduce the deposit.

Надежный клиент

Подтверждено Feefo

8 months ago

Cannot get better than ROL.

ROL staff are always knowledgeable and Ellis was very helpful. Prefer ROL to other agents.

Megan Hammond

ROL Cruise

8 months ago

Thank you for your amazing review, we are delighted to hear that you find our agents knowledgeable and helpful. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Peter Parle

Подтверждено Feefo

GBR

8 months ago

Что Peter Parle сказал(-а) о ROL Cruise:

Cruise Holidays

Very simple and extremely friendly way to book a holiday. The customer services approach to the customer is warm and very amicable. Great knowledge of the products and destinations.

Megan Hammond

ROL Cruise

8 months ago

Thank you for your 5-star review, we hope you are looking forward to your holiday. We are delighted to hear that you found our agents friendly and knowledgeable. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Надежный клиент

Подтверждено Feefo

8 months ago

Just ok

Too rushed. Felt like just a number

Megan Hammond

ROL Cruise

8 months ago

Thank you for your review, we have passed your comments on to the sales team and we hope that in the future your experience is much improved. We hope you are looking forward to your next holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Barbara Emms

Подтверждено Feefo

GBR

8 months ago

Что Barbara Emms сказал(-а) о ROL Cruise:

Excellent Service Everytime

A lovely friendly team who help you make the process of booking a cruise very easy. Always get excellent service from ROL with added benefits.

Megan Hammond

ROL Cruise

8 months ago

Thank you for your amazing review, we are so pleased to hear that you find the service excellent and our agents friendly. We hope you are looking forward to your next holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

G McCartney

Подтверждено Feefo

GBR

8 months ago

Что G McCartney сказал(-а) о ROL Cruise:

Over 5 years of excellent service

I have been using the services of ROL over five years. They have always offered a a high quality service. On this occasion, the person I spoke to answered all my questions and ensured I had a clear...

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Megan Hammond

ROL Cruise

8 months ago

Thank you for your amazing review, we are so pleased that you book regularly with us. We hope you are looking forward to your next holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Philip Green

Подтверждено Feefo

GBR

8 months ago

Что Philip Green сказал(-а) о ROL Cruise:

Good service and information received

A very polite and helpful agent who help me book a group cruise, knowledgeable about the cruise line and onboard accommodation, special offers.

Megan Hammond

ROL Cruise

8 months ago

Thank you for your review, we are so pleased to hear that the agent was very polite, helpful and knowledgeable. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Christopher Nye

Подтверждено Feefo

GBR

8 months ago

Что Christopher Nye сказал(-а) о ROL Cruise:

Very efficient service. made booking a breeze.

Very knowledgeable sales guide, who expertly helped me make two bookings. Efficient, First class service.

Megan Hammond

ROL Cruise

8 months ago

Thank you for your review, we are so pleased to hear that you find our agents very knowledgeable and efficient. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Надежный клиент

Подтверждено Feefo

8 months ago

Never too busy to look after you! Wonderful efficient service!

The Concierge team was very busy, but someone had the sense to catch my call and get them to phone back - easy peasy! Wonderful knowledge of the product, prompt and efficient service every time. No...

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Megan Hammond

ROL Cruise

8 months ago

Thank you for your amazing review. We are so pleased to hear our agents provided a wonderful & efficient service. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Надежный клиент

Подтверждено Feefo

8 months ago

First booking with ROL

Very easy to book, no long waits on the phone. Very helpful member of Staff who was friendly and professional.

Megan Hammond

ROL Cruise

8 months ago

Thank you for your review, we are thrilled to hear that the agent was very helpful, friendly and professional. We hope you are looking forward to your holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

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Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.

Что такое награды Trusted Service Awards

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