Как собираются отзывы Feefo?

Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.

Кто может оставлять отзыв Feefo?

Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.

Как мы проверяем отзывы?

Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.

Как мы боремся с фальшивыми отзывами?

Feefo не позволяет оставлять фальшивые отзывы, поскольку мы предлагаем оставлять отзывы только проверенным покупателям.

Отзывы о ROL Cruise | Отзывы о службе поддержки клиентов для {{merchantUrl}} | Feefo

Просмотр всех 25,555 отзывов

Dorothy Ripley

Подтверждено Feefo

8 months ago

Что Dorothy Ripley сказал(-а) о ROL Cruise:

Excellent customer service.

Excellent customer service. Book with them most of the time. Sorted out my query within the timescale promised.

Надежный клиент

Подтверждено Feefo

8 months ago

First time cruiser

First time cruiser but had excellent service with Rachel.

Megan Hammond

ROL Cruise

8 months ago

Thank you for your review, we are so pleased to hear that Rachel provided excellent service. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Надежный клиент

Подтверждено Feefo

8 months ago

Cruising is excellent

The staff are always helpful. polite and accomodateing. Thank you. The offers are also aways good. Also the discount off the nest trip is also very useful. As a single the re seem to be afew more...

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Megan Hammond

ROL Cruise

8 months ago

Thank you for your review, we are delighted to hear that you find our agents helpful, polite and accommodating. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Надежный клиент

Подтверждено Feefo

8 months ago

so impressed with Oli .very friendly and competent. He sorted out any questions and we ended up with an excellent result ,with another cruise booked with you !!!!!

Megan Hammond

ROL Cruise

8 months ago

Thank you for your review, we are delighted to hear that you found Oli very friendly and competent. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Надежный клиент

Подтверждено Feefo

8 months ago

Good response

Prompt response to phone call. Clear options available and knowledge of cruise and ship.

Megan Hammond

ROL Cruise

8 months ago

Thank you for your 4-star review, we hope you are looking forward to your holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Надежный клиент

Подтверждено Feefo

8 months ago

Happy cruiser

Tried booking cruise on line but got very confused going back and forth to fill different parts in. So contacted ROL cruises and the staff are excellent very efficient and helped answer everything I...

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Megan Hammond

ROL Cruise

8 months ago

Thank you for your review, we are thrilled to hear that you find our agents excellent and efficient. We hope you are looking forward to your next holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Lesley Bruce

Подтверждено Feefo

GBR

8 months ago

Что Lesley Bruce сказал(-а) о ROL Cruise:

Good experience

Friendly yet professional.

Megan Hammond

ROL Cruise

8 months ago

Thank you for your review, we are so pleased to hear that the agent was friendly and professional. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Peter

Подтверждено Feefo

GBR

8 months ago

Что Peter сказал(-а) о ROL Cruise:

Great, as usual.

I've used ROL a lot and it's always a pleasure to book our next cruise with them. On this occasion Matt was very helpful and understood exactly what we were wanting to book. The case of wine and the...

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Megan Hammond

ROL Cruise

8 months ago

Thank you for your lovely review, we are so pleased that you book regularly with us. We hope you are looking forward to your next holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Gladys Hobson

Подтверждено Feefo

GBR

8 months ago

Что Gladys Hobson сказал(-а) о ROL Cruise:

Excellent service

Telephone is answered promptly. Agents go above and beyond to be helpful. I booked a cruise by telephone and the agent was able to offer me the same cabin on the ship I had sailed on earlier in the...

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Megan Hammond

ROL Cruise

8 months ago

Thank you for your review, we are delighted to hear that the service was excellent. We hope you are looking forward to your next holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Надежный клиент

Подтверждено Feefo

8 months ago

The usual friendly professional service from ROL

I exclusively book cruises through and ROL always received friendly professional service. Morgan who is fairly new to the concierge team showed the same professionalism dealing with a complex booking...

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Megan Hammond

ROL Cruise

8 months ago

Thank you for your amazing review, we are so pleased that you book regularly with us. We will pass your lovely review to the Concierge Team. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

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Feefo Trusted Service Awards

Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.

Что такое награды Trusted Service Awards

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