Как собираются отзывы Feefo?

Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.

Кто может оставлять отзыв Feefo?

Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.

Как мы проверяем отзывы?

Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.

Как мы боремся с фальшивыми отзывами?

Feefo не позволяет оставлять фальшивые отзывы, поскольку мы предлагаем оставлять отзывы только проверенным покупателям.

Отзывы о ROL Cruise | Отзывы о службе поддержки клиентов для {{merchantUrl}} | Feefo

Просмотр всех 25,544 отзывов

Надежный клиент

Подтверждено Feefo

2 months ago

Excellent

Very good service went through everything we wanted to know. We also use ROL to book our cruises.

Megan Hammond

ROL Cruise

2 months ago

Thank you for your review, we are pleased to hear that the service was excellent. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Надежный клиент

Подтверждено Feefo

2 months ago

Booking a holiday.

Julia was so patient and helpful made it a pleasure to book with ROL. She had to access several systems to obtain the information about the holiday we were interested in but answered all our queries...

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Megan Hammond

ROL Cruise

2 months ago

Thank you for your review, we are delighted to hear that you found Julia patient, helpful and professional. We hope you are looking forward to your next holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Надежный клиент

Подтверждено Feefo

2 months ago

Efficient polite and to the point

Megan Hammond

ROL Cruise

2 months ago

Thank you for your review, we are pleased to hear that the agent was efficient and polite. We hope you are looking forward to your next holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Stephen Walker

Подтверждено Feefo

2 months ago

Что Stephen Walker сказал(-а) о ROL Cruise:

Excellent

Megan Hammond

ROL Cruise

2 months ago

Thank you for your review, we are so pleased to hear that the service was excellent. We hope you are looking forward to your cruise. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Надежный клиент

Подтверждено Feefo

2 months ago

Nothing too much trouble. Friendly, courteous and helpful.

Megan Hammond

ROL Cruise

2 months ago

Thank you for your review, we are pleased to hear that you find our agents friendly, courteous and helpful. We hope you are looking forward to your holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Victoria Vince

Подтверждено Feefo

2 months ago

Что Victoria Vince сказал(-а) о ROL Cruise:

SERVICE NOT YET RECEIVED SO UNSURE AS TO WHY I AM BEING ASKED TO REVIEW

I haven't received any service as yet. I had booked a cruise whilst on board HAL at the end of January and asked for this to be passed to ROL for booking. To date the booking has not yet been...

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Megan Hammond

ROL Cruise

2 months ago

Thank you for taking the time to leave your feedback, and I’m very sorry for the frustration this delay has caused. I wanted to reassure you that we have asked our admin team to send your booking confirmation as soon as possible. The reason for the delay is that were waiting on a corrected invoice from the cruise line, which has prevented us from finalising your booking on our system. I completely understand how disappointing this experience has been, especially given your loyalty and the number of cruises you have booked with us previously and I hope we can restore your confidence in us moving forward. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Надежный клиент

Подтверждено Feefo

2 months ago

Excellent Service

Jasmine was excellent in dealing with our booking for two couples, who were in different locations at the time of booking.

Megan Hammond

ROL Cruise

2 months ago

Thank you for your review, we are delighted to hear that Jasmine provided excellent service. We hope you are looking forward to your next holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Надежный клиент

Подтверждено Feefo

2 months ago

Zac very helpful and knowledgeable

Zachary was very helpful and promoted to get information from cruise company. Made booking easy and explained all details

Megan Hammond

ROL Cruise

2 months ago

Thank you for your review, we are delighted to hear that you found Zac very helpful and knowledgeable. We hope you are looking forward to your next cruise. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Надежный клиент

Подтверждено Feefo

3 months ago

Prompt reply to email enquiry

Prompt reply to email enquiry and a cruise booked quickly..Georgia was very efficient

Megan Hammond

ROL Cruise

3 months ago

Thank you for your review, we are delighted to hear that you found Georgia very efficient. We hope you are looking forward to your cruise. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Gerald McCartney

Подтверждено Feefo

GBR

3 months ago

Что Gerald McCartney сказал(-а) о ROL Cruise:

Friendly professional service

I have booked cruises through ROL for several years and have always found that they offer an efficient professional service at a good price. The person I spoke to on this occasion was able to provide...

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Megan Hammond

ROL Cruise

3 months ago

Thank you for your amazing review, we are so pleased that you book regularly with us. We hope you are looking forward to your next holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

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Feefo Trusted Service Awards

Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.

Что такое награды Trusted Service Awards

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