Как собираются отзывы Feefo?

Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.

Кто может оставлять отзыв Feefo?

Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.

Как мы проверяем отзывы?

Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.

Как мы боремся с фальшивыми отзывами?

Feefo не позволяет оставлять фальшивые отзывы, поскольку мы предлагаем оставлять отзывы только проверенным покупателям.

Отзывы о Petcover Australia

Просмотр всех 2,303 отзывов

Lyn

Подтверждено Feefo

Brisbane

10 years ago

Что Lyn сказал(-а) о Petcover Australia:

Good service, prompt and helpful

They were quick with my payouts however they could improve the process by using technology better, emailing claims instead of posting, and direct debit instead of sending cheques. So far I am happy...

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Petplan Australia

Petcover Australia

10 years ago

Hi Lyn

Thank you very much for your feedback, I will pass this onto the claims department to review.

Kind Regards

- The Petplan Team

Petplan Australia

Petcover Australia

10 years ago

Hi Lyn

Just an update :)
Jasmine from the Claims Department has emailed you regarding your suggestion.

Kind Regards

- The Petplan Team

Дата покупки: 23/05/2016

Надежный клиент

Подтверждено Feefo

10 years ago

They were very helpful in setting up the plan.

Petplan Australia

Petcover Australia

10 years ago

Hi Karen

Thank you very much for your feedback, we are glad you found us helpful :)

Kind Regards

- The Petplan Team

Дата покупки: 22/05/2016

Kobie

Подтверждено Feefo

10 years ago

Что Kobie сказал(-а) о Petcover Australia:

If you want a policy, ask for Poppy! She's great!

The lady who I have spoken to numerous times to set up my policy, her name was Poppy and she was great. She helped me understand what my policy includes and doesn't include and was very helpful.

Petplan Australia

Petcover Australia

10 years ago

Hi Kobie

Thank you very much for your fantastic feedback. I will personally pass this onto Poppy and commend her for providing you with excellent customer service!
Have a pleasant week!

Kind Regards

- The Petplan Team

Дата покупки: 21/05/2016

Lauren

Подтверждено Feefo

10 years ago

Что Lauren сказал(-а) о Petcover Australia:

Good but extremely expensive

Petplan Australia

Petcover Australia

10 years ago

Hi Lauren

Thank you very much for your Feedback. I will pass this onto the Underwriting Department.

Kind Regards

- The Petplan Team

Дата покупки: 20/05/2016

Надежный клиент

Подтверждено Feefo

10 years ago

Poor customer service

Never able to call through the customer service line. Leave my name and number but no one call back.

Petplan Australia

Petcover Australia

10 years ago

Hi Lisi

Thank you for your feedback.

I will pass this onto the Call Centre to review their call process, and instruct them to give you a call back as soon as possible.

Kind Regards

- The Petplan Team

Petplan Australia

Petcover Australia

10 years ago

Hi Lisi

Just a quick update. One of our Sales Agents attempted to call you yesterday but they couldn't reach you. Since then they have notified myself that they have emailed you about your enquiry.

Kind Regards

- The Petplan Team

Дата покупки: 20/05/2016

David

Подтверждено Feefo

10 years ago

Что David сказал(-а) о Petcover Australia:

Make the process of making a claim very difficult and average time to get a settlement has to be 90 days

Petplan Australia

Petcover Australia

10 years ago

Hi David & Fiona

Thank you for your feedback. I will pass this onto the Claims Department to review their process.

Kind Regards

- The Petplan Team

Petplan Australia

Petcover Australia

10 years ago

Hi David & Fiona

Just a quick update. The Claims Department have notified myself that they have contacted you via email regarding your feedback. Hopefully you found it helpful.

Kind Regards

- The Petplan Team

Дата покупки: 19/05/2016

Надежный клиент

Подтверждено Feefo

10 years ago

very user friendly company. I have not had to make a claim yet but hope that if i do at any stage they will be just as efficient at processing it.

Petplan Australia

Petcover Australia

10 years ago

Hi Kim

Thank you very much for your kind feedback.

We are glad you are happy with our service thus far :)

Kind Regards

-The Petplan Team

Дата покупки: 18/05/2016

Karen

Подтверждено Feefo

Park Ridge South

10 years ago

Что Karen сказал(-а) о Petcover Australia:

Very good

Petplan Australia

Petcover Australia

10 years ago

Hi Karen

Thank you very much for you feedback!

Kind Regards

-The Petplan Team

Дата покупки: 15/05/2016

Danika

Подтверждено Feefo

Western Australia

10 years ago

Что Danika сказал(-а) о Petcover Australia:

Great friendly staff

Excellent customer service. Quick to answer phones and staff very friendly. They provide 10% off for additional pets which is great. I now have 11 policies with them, and shortly will be 13, I would...

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Petplan Australia

Petcover Australia

10 years ago

Hi Danika

Thank you very much for this feedback.
I will pass this onto the Claims Department, and also the Underwriting Department :)

Kind Regards

- The Petplan Team

Petplan Australia

Petcover Australia

10 years ago

Hi Danika

Just a quick update. The Claims Department have notified myself that they have contacted you via email regarding your feedback. Hopefully you found it helpful.

Kind Regards

- The Petplan Team

Дата покупки: 19/05/2016

Danika

Подтверждено Feefo

Western Australia

10 years ago

Что Danika сказал(-а) о Petcover Australia:

Excellent service

Always very helpful and competent on the phones. Nice to speak to Australians and not an international call centre. Always quick to answer phones never had to wait at all.

Petplan Australia

Petcover Australia

10 years ago

Hi Danika

Thank you very much for your feedback!

I will pass this onto the Call Centre :)

Have a pleasant week!

Kind Regards

-The Petplan Team

Дата покупки: 18/05/2016

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Feefo Trusted Service Awards

Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.

Что такое награды Trusted Service Awards

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