Отзывы о Petcover Australia

Hi Liza

Thank you very much for your awesome feedback!
We wish you and Bodhi all the best :)

Have a great week!

- The Petplan Team

Hi Michelle

Thank you very much for your feedback. We are pleased that you are happy! :) 
Have a great week.

Kind Regards

- The Petplan Team

Hi Rebekah,

We’re sorry to hear of the experience you have had with Petplan. The consultant was correct instating that the issues prior to the 72 hours after policy signup are classified as pre-existing. If you would like more information on why pre-existing conditions apply please contact us on 1300 738 225.

Regarding waiting periods, our free policies have quicker waiting period of 72 hours rather than what is normal for many polices of 21 days. Once the free policy is up we do waiver the 21 day waiting period when you convert to a full policy. Unfortunately these waiting periods cannot be waived and any illness that happens during the 72 hours for free policies and prior to policy sign up are included as pre-existing and not covered.  

If you would like more information on why these waiting periods do apply for every pet insurance please call us.

Kind Regards

- The Petplan Team.

Hi Laura

Thank you very much for your feedback! We are glad you found us helpful. I will personally pass this onto Mitch K and his superiors to commend him on a job well done!

Have a great week!

Kind Regards

- The Petplan Team

Hi Lisa

Thank you very much for your feedback. We are glad you found us helpful! I will pass this onto the Sales Department!

Have a pleasant week :)

Kind Regards

- The Petplan Team

Hi Janine,

We’re sorry to hear the news of cancellation of your policy for Papi.

We’d love to know what company took you away from Petplan? If you’d like to have a chat to us about your new policy inclusions compared to Petplan, we’d love to hear from you on 1300 738 225.

Kind Regards
– The Petplan Team.

Hi Sharon

Thank you for your feedback!
In regards to the exclusion issue, I will pass this onto the Underwriting Department to review.
Hopefully this helps.

Kind Regards

- The Petplan Team

Hi Sharon

Just an update :)
The Underwriting Department has contacted you regarding the exclusion. 

Kind Regards
- The Petplan Team

Hi Luciana & Pierre

Thank you for your feedback. I have passed this directly to the underwriting department as urgent and they will be in touch with you shortly.

Kind Regards

The Petplan Team

Hi Luciana & Pierre

Just an update. Erin from the Underwriting Department is currently in contact with you to address your insurance query.

Kind Regards,

- The Petplan Team

Hi Luciana & Pierre,

As further discussed over a phone conversation and email communication that was had with our underwriting department your query will have to be looked into further via our Senior Underwriting Manager on their return next week. Once this is looked into next week they will be in contact with yourself. If you have any further queries please feel free to call.

Kind Regards

- The Petplan Team

Hi Maria

Thank you very much for your feedback!

Have a great weekend!

- The Petplan Team

Hi Bernard

Thank you very much for your feedback.
In regards to your note that you have sent through, I have spoken to the Underwriting Department and they have assured me that they will be in contact with you.

Kind Regards

The Petplan Team

Hi Bernard

Just a quick update. The Underwriting Department have notified myself that they have contacted you via email regarding your feedback. Hopefully you found it helpful.

Kind Regards

- The Petplan Team