Как собираются отзывы Feefo?

Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.

Кто может оставлять отзыв Feefo?

Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.

Как мы проверяем отзывы?

Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.

Как мы боремся с фальшивыми отзывами?

Feefo не позволяет оставлять фальшивые отзывы, поскольку мы предлагаем оставлять отзывы только проверенным покупателям.

Отзывы о Petcover Australia

Просмотр всех 2,292 отзывов

Надежный клиент

Подтверждено Feefo

7 years ago

They where excellent to deal with and rang me regularly to remind me the free 4 week period was running out, which was extremely helpful as with my busy schedule I kept forgetting to activate my...

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Petplan Australia

Petcover Australia

7 years ago

Hi there,

Thank you for the review and five stars! We're very glad to hear that you have had a good experience with us.

Jess

Petplan Social Team

Дата покупки: 23/01/2019

Надежный клиент

Подтверждено Feefo

7 years ago

Majority of the time amazing

We have 3 pet plans the first two are fantastic when we went to add the cat there was a lot of confusion by the first person who spoke to me. Which ended I. The kitten been covered for injury but we...

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Petplan Australia

Petcover Australia

7 years ago

Hi there,

Thank you for taking time to leave a review. We're glad to hear that you have had a good experience with us. Please note that all of our policies have a waiting period in which time illnesses are not covered. Happy to hear everything turned out fine.

Jess
Petplan Social Team

Дата покупки: 23/01/2019

Надежный клиент

Подтверждено Feefo

7 years ago

No response on policy query and incorrect commencement date of policy.

The breeder had set up a 6 week plan with Petplan. When I went to take out a new policy in my name for my pet, they said the 4 weeks free insurance for new policies (my vet gave me a brochure which...

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Petplan Australia

Petcover Australia

7 years ago

Hi there,

Apologies that this has been the case. If you are happy for me to share your details, I can have one of our team members look into this further for you and hopefully be able to provide you with more information.

Jess

Petplan Social Team

Дата покупки: 16/01/2019

Kirsty Flach

Подтверждено Feefo

7 years ago

Что Kirsty Flach сказал(-а) о Petcover Australia:

Easy

Easy to navigate

Petplan Australia

Petcover Australia

7 years ago

Thank you, Kirsty for taking the time to leave a review. Happy to hear you found the service easy to use.

Jess
Petplan Social Team

Дата покупки: 21/01/2019

Tracey Dougill

Подтверждено Feefo

7 years ago

Что Tracey Dougill сказал(-а) о Petcover Australia:

We haven't had to use your services yet so can not comment.

Дата покупки: 18/01/2019

Hayley Grov

Подтверждено Feefo

7 years ago

Что Hayley Grov сказал(-а) о Petcover Australia:

Awesome Insurance with easy claims procedure if you every have to claim.

I already have a petplan policy. I have only been unlucky enough to make one claim, but it was easy and an amazing turn around of only a couple of days to receive funds. Very Happy **

Petplan Australia

Petcover Australia

7 years ago

Hi Hayley,

Thank you for taking the time to review us! We're sorry to hear that you had to make a claim, but we're glad that we could be there to support you and make the process as easy as possible for you.

Jess

Petplan Social Team

Дата покупки: 15/01/2019

Danthy Nguyen

Подтверждено Feefo

7 years ago

Что Danthy Nguyen сказал(-а) о Petcover Australia:

Service was good, received calls to check if would like to continue when free period was up. Email correspondence was sent when advised.

Petplan Australia

Petcover Australia

7 years ago

Hi Danthy,

Thank you for the feedback! We're happy to hear you had an easy sign up process.

Jess
Petplan Social Team

Дата покупки: 14/01/2019

Stuart Tottman

Подтверждено Feefo

Port Hedland

7 years ago

Что Stuart Tottman сказал(-а) о Petcover Australia:

HAPPY professional informed staff easy to deal with

Petplan Australia

Petcover Australia

7 years ago

Hi Stuart,

Thanks for the five stars and great feedback! We're glad to hear that you have had a good experience with us.

If you would like to feature your pet in our newsletter or social pages, send a picture and a bit about your furry friend to marketing@petplan.com.au

Jess

Petplan Social Team

Дата покупки: 11/01/2019

Надежный клиент

Подтверждено Feefo

7 years ago

Professional

Explained clearly the terms of the pet insurance.

Petplan Australia

Petcover Australia

7 years ago

Hi there,

Thank you for the five stars! We're happy to hear that you had a clear, informative experience with us.

If you would like to feature your pet in our newsletter or social pages, send a picture and a bit about your furry friend to marketing@petplan.com.au

Jess
Petplan Social Team

Дата покупки: 11/01/2019

Надежный клиент

Подтверждено Feefo

7 years ago

The sales representative was unpleasant and difficult to deal with. She was disinterested, despite us not only continuing a puppy coverage as set up by the vet but taking out coverage for an older...

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Petplan Australia

Petcover Australia

7 years ago

Hi there,

Thank you for your honest feedback. Apologies that you felt our sales rep was unpleasant and disinterested. I can assure you that we are glad to have you on board as Petplan customers. We would be more than happy to rectify the issue with your dog's breed. To do so, please email underwriting@petplan.com.au with your request. Alternatively, I can have a member of the underwriting team contact you via phone to resolve this issue.

With regards to the policy being in your husbands name, this is done out of our customers best interests. We cannot speak to anyone who is not authorised, in order to help protect our customers and avoid fraudulent activity. With your husbands permission, we would be more than happy to add you as an authorised contact to the policy so that we will be able to deal with you in future. This can also be done with our underwriting team if you would like to include this in your email or mention in the phone call.

We wish you the best with your dogs and will be here to support you should you need our help in the future.

Jess

Petplan Social Team

Надежный клиент

7 years ago

My husband was sitting next to me at the time and did ask to authorize me to act on our behalf. (She was talking to him!) There was no fraudulent activity to protect against. Still, the service operator directed us back to underwriting@petplan.com.au. With all the insurance and amenities, bills etc. all families deal with on a daily basis, could this process not be made easier?

Petplan Australia

Petcover Australia

7 years ago

Yes, the changes can only be made by our underwriting team. The sales rep that you will have been speaking to would not have had the authority to make the amendment to your policy. If the policy was set up originally in both of your names then you would have had full access. But unfortunately, this is not how the vet set it up for you.

Would you like for me to organise a call between your husband and our underwriting team?

Jess
Petplan Social Team

Надежный клиент

7 years ago

Yes please Jess. Thank you.

Дата покупки: 08/01/2019

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