Как собираются отзывы Feefo?

Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.

Кто может оставлять отзыв Feefo?

Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.

Как мы проверяем отзывы?

Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.

Как мы боремся с фальшивыми отзывами?

Feefo не позволяет оставлять фальшивые отзывы, поскольку мы предлагаем оставлять отзывы только проверенным покупателям.

Отзывы о Petcover Australia

Просмотр всех 2,292 отзывов

Надежный клиент

Подтверждено Feefo

7 years ago

I have only just purchased petplan. I think it’s too early to tell anything from 1 month. Would have been good to have a call from someone to explain the exclusion further. It seems a little...

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Petplan Australia

Petcover Australia

7 years ago

Hi there,

Thank you for taking the time to review us. What information are you looking for regarding an exclusion? I would be more than happy to arrange for one of our team members to call you to provide you with more info.

Jess
Petplan Social Team

Надежный клиент

7 years ago

When can I start claiming for vet visits. Also. I understand that I can’t claim anything to do with the operation that Daisy had but when does that become a non issue ?

Petplan Australia

Petcover Australia

7 years ago

Both of these answers will depend on your specific cover type. Would you like for me to arrange a call with one of our sales team members who will be able to talk you through your policy? If not, I can also pass your email on for more clarity.

Jess
Petplan Social Team

Надежный клиент

7 years ago

Please have someone call me. I have the top cover from my understanding

Petplan Australia

Petcover Australia

7 years ago

No problem. I have passed this on to our underwriting team who has tried to contact you this morning. Please call them back when you get a chance!

Jess

Petplan Social Team

Дата покупки: 01/02/2019

Candi May

Подтверждено Feefo

7 years ago

Что Candi May сказал(-а) о Petcover Australia:

Fab service

The young man I spoke with was helpful, professional and friendly and answered all my enquiries to ensure I purchased the best suitable plan for my puppy.

Petplan Australia

Petcover Australia

7 years ago

Hi Candi,

Thank you for the five stars! We're very glad to hear that you we're happy with our service and found it friendly and informative.

Jess

Petplan Social Team

Дата покупки: 05/02/2019

Anna Harpur

Подтверждено Feefo

7 years ago

Что Anna Harpur сказал(-а) о Petcover Australia:

I have not received any kind of confirmation or policy number yet 2 payments have been taken from my account. I don't know if my cat is insured or not.

Petplan Australia

Petcover Australia

7 years ago

Hi Anna,

I can confirm that you have an active policy with us so your Cat is insured. I have looked into your policy and can see that your policy certificate and PDS were emailed to you on 4th February. If you have not received these documents, please email underwriting@petplan.com.au

Jess
Petplan Social Team

Дата покупки: 01/02/2019

Sue Webster

Подтверждено Feefo

7 years ago

Что Sue Webster сказал(-а) о Petcover Australia:

Not happy with the quote

I've the quote with one price but your officer could not complete the two items into the same policy on the same day therefore the policy became 2 policies and increased the total price further to...

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Petplan Australia

Petcover Australia

7 years ago

Hi Sue,

Yes, that does sound quite troubling. I will have one of our members from the underwriting team look into this further for you.

Jess
Petplan Social Team

Дата покупки: 30/01/2019

Lauren Clarke

Подтверждено Feefo

7 years ago

Что Lauren Clarke сказал(-а) о Petcover Australia:

Since rolling over after our six weeks free puppy insurance I’ve never received a confirmation/reply email with our policy number. Unable to call after work as I finish late and you are closed on...

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Petplan Australia

Petcover Australia

7 years ago

Hi Lauren,

I can confirm that you are signed up and do currently have an active policy. From looking at your policy, I can see that an email was sent out to you including your policy certificate and PDS on the day you converted. If you are happy to share your email with me, I can check that it has been sent to the correct address.

Jess
Petplan Social Team

Lauren Clarke

7 years ago

Thanks it’s laurenclarkee@hotmail.com

Petplan Australia

Petcover Australia

7 years ago

We do have that email on file so I have forwarded this on to our underwriting team who will be able to rectify this for you! Please let me know if you require anything else.

Jess

Petplan Social Team

Дата покупки: 01/02/2019

Надежный клиент

Подтверждено Feefo

7 years ago

Very good customer service on the phone when setting up the insurance plan.

Petplan Australia

Petcover Australia

7 years ago

Hi there,

Thanks for the five stars! We're happy to hear you had a good experience with our signing up process.

Jess
Petplan Social Team

Дата покупки: 31/01/2019

Надежный клиент

Подтверждено Feefo

7 years ago

Hiding behind paper forms

The inability to claim online is a fundamental flaw in your offering. It feels like bad faith trying to stop claims from being made.

Petplan Australia

Petcover Australia

7 years ago

Hi there,

Thank you for your honest feedback. We understand your frustration with not being able to claim online. This isn't something to deter people from claiming, it is just not something we have put in to place as of yet. We will take your feedback on board in order to help us improve our service.

Jess
Petplan Social Team

Дата покупки: 29/01/2019

Надежный клиент

Подтверждено Feefo

7 years ago

Very helpful - made the whole new experience for us easy. Thankyou Petplan!

Petplan Australia

Petcover Australia

7 years ago

Hi there,

Thanks for the five stars! You're very welcome, we're happy to hear that you found the process easy.

Jess

Petplan Social Team

Дата покупки: 24/01/2019

Надежный клиент

Подтверждено Feefo

7 years ago

Great customer service

Called asking to have second contact person put on plan. Quick chat explained what needed to happen and the email contact was speedy as well.

Petplan Australia

Petcover Australia

7 years ago

Hi there,

Thanks for the give stars and review! We're glad to hear that you found our service quick and easy.

Jess

Petplan Social Team

Дата покупки: 22/01/2019

Tracey Lawrie

Подтверждено Feefo

Ardross, Western Australia

7 years ago

Что Tracey Lawrie сказал(-а) о Petcover Australia:

Confident I have the best for my pet

Prompt service and easily understood information on the website.

Petplan Australia

Petcover Australia

7 years ago

Hi Tracey,

Thanks for the great review! Glad to hear you found our service informative and accessible.

Jess

Petplan Social Team

Дата покупки: 25/01/2019

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Feefo Trusted Service Awards

Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.

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