Как собираются отзывы Feefo?

Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.

Кто может оставлять отзыв Feefo?

Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.

Как мы проверяем отзывы?

Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.

Как мы боремся с фальшивыми отзывами?

Feefo не позволяет оставлять фальшивые отзывы, поскольку мы предлагаем оставлять отзывы только проверенным покупателям.

Отзывы о Petcover Australia

Просмотр всех 2,292 отзывов

Lynette Reid

Подтверждено Feefo

7 years ago

Что Lynette Reid сказал(-а) о Petcover Australia:

been prompt at most of the claims. However was not always made clear of what else was needed

Petplan Australia

Petcover Australia

7 years ago

Hi Lynette,

Thank you for the four stars and honest feedback. We will take your note on board regarding it not being clear of what was needed, to help improve our services in future.

Jess
Petplan Social Team

Дата покупки: 10/01/2019

Richard Lambert

Подтверждено Feefo

Adelaide

7 years ago

Что Richard Lambert сказал(-а) о Petcover Australia:

Existing customers now up to our 4th dog and pet plan have been very reliable in our hour of need wouldn’t be without insurance and have recommended many friends

Petplan Australia

Petcover Australia

7 years ago

Hi Richard,

Thank you for the five stars. How nice to hear that we have been able to support you in times of need!

We always run pets of the month and "Pet Tails" where we share our customer's stories. If you'd like to get involved, please feel free to send your pictures and stories to marketing@petplan.com.au

We'd love to hear more from you!

Jess
Petplan Social Team

Дата покупки: 08/01/2019

TAMARA NICOLLE

Подтверждено Feefo

7 years ago

Что TAMARA NICOLLE сказал(-а) о Petcover Australia:

Not enough information

I signed up about 4 weeks ago after having a free trial. The money side was all good but I did not receive any information or package about my plan. In fact have not heard from you since. Just...

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Petplan Australia

Petcover Australia

7 years ago

Hi Tamara,

Thanks for your honest feedback and for getting in touch with us. I can see on your policy that your documents were emailed out to you on the day you signed up. If you have not received these, I can have them re-emailed over to you.

Jess
Petplan Social Team

TAMARA NICOLLE

7 years ago

Thankyou for resolving the issue. I now have all the documents

Дата покупки: 05/01/2019

Надежный клиент

Подтверждено Feefo

7 years ago

I've been a customer for a long time with multiple dogs, always had great service and no issues claiming.

Petplan Australia

Petcover Australia

7 years ago

Hi there,

Thanks for the five stars and great feedback! It's great to hear from a long standing customer, and glad to know that we've been able to support you in caring for your pets.

Feel free to send in any pictures of your pets to marketing@petplan.com.au We love to see how our customers are doing and sharing them on our social pages for everyone else to see.

Jess
Petplan Social Team

Дата покупки: 08/01/2019

Bess Morin

Подтверждено Feefo

7 years ago

Что Bess Morin сказал(-а) о Petcover Australia:

Professional, helpful and informative

Our Vet recommended Petplan Australia as we have a new puppy. My first phone call experience with them was professional as well as being informative and helpful. The follow up was not pushy, and...

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Petplan Australia

Petcover Australia

7 years ago

Hi Bess,

Thanks for the great feedback and five stars. We're glad to hear that your experience with us has been positive and informative. Good luck with your new pup!

Jess
Petplan Social Team

Дата покупки: 07/01/2019

Catherine Parr & Robert Pinkerton

Подтверждено Feefo

7 years ago

Что Catherine Parr & Robert Pinkerton сказал(-а) о Petcover Australia:

Very good however, only gave 4 stars as the consultant I spoke to (whom was very helpful by the way) omitted to tell me I needed the vet to fill out a specific form, which mean't me going back to the...

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Petplan Australia

Petcover Australia

7 years ago

Hi Catherine and Robert,

Thank you for your constructive feedback. Apologies for the lack of communication with regards to the form you needed to have filled out. We will take this on board in order to help improve our services. We're glad to hear that you are happy with the service otherwise.

Jess
Petplan Social Team

Дата покупки: 06/01/2019

Надежный клиент

Подтверждено Feefo

7 years ago

My dog's prior gastro bout, not unusual, was excluded.

I've asked twice, now, for a hard copy of my dog's policy to be sent to me - have no printer to download - but have been ignored. This is my fourth policy with PetPlan (two current) and I deserve to...

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Petplan Australia

Petcover Australia

7 years ago

Hi there,

Apologies that you have not received a response to your request. I have passed this on to our underwriting team who will be able to fulfill your request to have your policy documents sent to you via post.

Jess
Petplan Social Team

Petplan Australia

Petcover Australia

7 years ago

Hi,

I have just had an update that your policy documents were sent out to you on the 5th, so you should receive them soon. Please let me know if you require anything else.

Jess

Petplan Social Team

Дата покупки: 06/01/2019

Kathy Anderson

Подтверждено Feefo

7 years ago

Что Kathy Anderson сказал(-а) о Petcover Australia:

Could have been better

I would have liked to be offered the add on of theft protection for my dog. I would have also been happy enough if when I called to ask to add it on a few days later I was able to add this option....

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Petplan Australia

Petcover Australia

7 years ago

Hi Kathy,

Thank you for your constructive feedback. Unfortunately, once a policy is complete we are unable to amend it. We will take your feedback on board in order to help us improve our services for the future.

Jess
Petplan Social Team

Дата покупки: 02/01/2019

Linda Ferguson

Подтверждено Feefo

Gosnells

7 years ago

Что Linda Ferguson сказал(-а) о Petcover Australia:

Not bad but not great.

Hi, I was waiting for a claims payment before Christmas (urgent money) but you did not contact me to let me know that you needed more information. When I did call you after waiting too many weeks you...

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Petplan Australia

Petcover Australia

7 years ago

Hi Linda,

Thank you for your constructive feedback. Apologies for the lack of communication with regards to missing information on your claim. We will take this on board to help improve our services for our customers.

Jess

Petplan Social Team

Дата покупки: 13/05/2016

Rebecca Dusting

Подтверждено Feefo

7 years ago

Что Rebecca Dusting сказал(-а) о Petcover Australia:

good services

Petplan Australia

Petcover Australia

7 years ago

Hi Rebecca,

Glad to hear that you are satisfied with our service! Thank you for your review and have a good day!

Kind Regards,

Thomas

Petplan Social Team

Дата покупки: 24/11/2018

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Feefo Trusted Service Awards

Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.

Что такое награды Trusted Service Awards

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