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Отзывы о Mazda Insurance & Accident Aftercare | Отзывы о службе поддержки клиентов для {{merchantUrl}} | Feefo

Просмотр всех 867 отзывов

Надежный клиент

Подтверждено Feefo

8 years ago

It would have been better to send me this when I’d actually got my car back for a start. It’s taken 4 weeks for my car to be repaired for what I believe were relatively minor issues. Communication...

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Anwen L

Mazda Insurance & Accident Aftercare

8 years ago

Many thanks for your feedback. We're very sorry to hear the service you received was not our usual standard. I understand that our Customer Experience Team have been in contact with you to discuss this further and have agreed to return your vehicle back at a more convenient time and collect hire at the same time. We're pleased we were able to resolve this and reassure you of the reasons for the repair time. We always strive to improve our service and welcome all feedback.

Pauline

Подтверждено Feefo

Solihull

8 years ago

Что Pauline сказал(-а) о Mazda Insurance & Accident Aftercare:

My lack of knowledge of how MAA worked with Saga was a great worry to me.

Staff should have explained how Mazda Accident Aftercare (MAA) links and works with our Insurance company Saga. We were floundering for some time not sure who was responsible for what. Saga were...

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Anwen L

Mazda Insurance & Accident Aftercare

8 years ago

Thank you for taking the time to review your experience with Mazda Accident Aftercare. We're sorry to hear that the service you received was not our usual standard. I have informed our Customer Experience Team who are going to look into this and they will contact you to discuss further.

David

Подтверждено Feefo

8 years ago

Что David сказал(-а) о Mazda Insurance & Accident Aftercare:

good as any

David

Подтверждено Feefo

8 years ago

Что David сказал(-а) о Mazda Insurance & Accident Aftercare:

Confusing communication between me and two insurance companies.

Confusing to deal with two companies who become involved plus the hire former!

Robin

Подтверждено Feefo

Tenterden

8 years ago

Что Robin сказал(-а) о Mazda Insurance & Accident Aftercare:

Initial experience very good but I am annoyed that using this service put up the excess price from my Insurance company and to date I have not received the excess payment promised following my...

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Steven

Подтверждено Feefo

8 years ago

Что Steven сказал(-а) о Mazda Insurance & Accident Aftercare:

Very good except for loan car which was disgusting

Service great loan car was disgusting smelt of vomit and overseeing air freshener had to get a replacement

Myrddin

Подтверждено Feefo

8 years ago

Что Myrddin сказал(-а) о Mazda Insurance & Accident Aftercare:

Poor

Staff with very poor knowledge of the law. It would have been easier to deal with the claim myself

Anwen L

Mazda Insurance & Accident Aftercare

8 years ago

Many thanks for taking the time to review your experience with Mazda Accident Aftercare. We're sorry to hear that the service you received was not our usual standard. I have informed our Customer Experience Team who will be in contact with you shortly to discuss this further.

Walter

Подтверждено Feefo

Peterborough cambs

8 years ago

Что Walter сказал(-а) о Mazda Insurance & Accident Aftercare:

Very good first class to many staff dealing with the same subject.

Надежный клиент

Подтверждено Feefo

8 years ago

Mazda 2 Repair

Organisation for picking up the damaged vehicle very assertive and well organised through Kindertions. However I did not have the vehicle returned to me for over 1 month. I was given information...

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Elon

Подтверждено Feefo

Tooting, London

8 years ago

Что Elon сказал(-а) о Mazda Insurance & Accident Aftercare:

Excellent and superbly professional service

The whole process of dealing with the aftermath of an accident was managed superbly by the Mazda Accident Team. They took care of all the details including the provision of a replacement car and...

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