Very friendly and speedy response. All generally good. The only adverse issue was with the Kindertons Hire car which was late and their communication was poor.
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Надежный клиент
Подтверждено Feefo
4 years ago
Yes excellent service, and I would recommend.
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Надежный клиент
Подтверждено Feefo
4 years ago
Whole experience after accident was professional and informative. Feedback on a weekly basis was extremely good.
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HO
Howard
Подтверждено Feefo
York
4 years ago
Что Howard сказал(-а) о Mazda Insurance & Accident Aftercare:
It all seemed very efficient. Friendly service.
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Надежный клиент
Подтверждено Feefo
4 years ago
If I could give zeroI would
Awful service not kept updated about repairs, had to constantly phone them. Didn’t inform my insurance after telling me not to. Took over 2 weeks to get car in for repair and that was only because I...
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Надежный клиент
Подтверждено Feefo
4 years ago
All went very easy
Yes I would recommend them
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Надежный клиент
Подтверждено Feefo
4 years ago
Slow reponse to claim
Mazda Insurers managed to lose the quotes from the garage scheduled to complete the repair. I chased this up and the garage sent a second quote which Mazda eventually approved. I was not particularly...
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Customer Care
Mazda Insurance & Accident Aftercare
4 years ago
Many thanks for providing valuable feedback. We are sorry that the service you received from ourselves was not to the high standard we pride ourselves on. Unfortunately, the Bodyshop chosen was the nearest Mazda approved repairer to your location. We do try to cover locally wherever we can but on this occasion, Stoneacre in York were the nearest repairer to your home address. In terms of the estimate being received by our underwriters, we can only apologise that this had to be resent. We don’t normally have issues of this nature but clearly on this occasion it did delay your repairs being carried out. We are pleased that you are happy with the quality of repairs and with the Bodyshop that carried these out, and we apologise again for the inconvenience caused.
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KI
Kirk
Подтверждено Feefo
4 years ago
Что Kirk сказал(-а) о Mazda Insurance & Accident Aftercare:
Straight after the collision when I contacted Mazda first they were professional prompt quick in getting things in motion and friendly.
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Надежный клиент
Подтверждено Feefo
4 years ago
culture of trying to boost the claim
Although the repair was completed, I required several calls to chase progress and even I do not agree with the culture of trying to boost the claim by trying to add injury or high spec hire car when...
Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.