Отзывы о Mazda Insurance & Accident Aftercare

Many thanks for providing valuable feedback. We are very disappointed to hear that the service was not to our normal standards. From looking at the file we can clearly see that the communication between all parties was not as it should have been. We will address the issues raised and which occurred during the claims process. We apologise that this protracted the length of time to get your vehicle repaired. Please be assured this is not our normal standard of service and we thank you for bringing this to our attention in order that we can look into the issues raised.

Dear Irene, Many thanks for providing feedback. I am sorry you felt we complicated matters, this is not our intention. We aim to look after our Mazda customers and ensure their vehicles are repaired by a Mazda approved Bodyshop using genuine parts. Sometimes claims can be complicated but we try our best to assist and get results for our customers. We appreciate it is a difficult time for customers following incidents. I note from your file that we had issues in obtaining authorisation for your claim from your insurer, this is obviously outside of our control but the team and the Bodyshop worked hard in trying to push for this. Please accept our apologies that you were not happy with our service, but be assured we try our best to make claims as smooth as we can.