No problems. Straight forward application. Paid out directly to vets.
Alec
ExoticDirect
5 years ago
Hi Rebecca, Thank you for giving us this positive review and also for taking the time to add comments about your recent experience. We are of course sorry to hear that you pet has recently had problems and that you needed to make a claim for vet treatment - but we were also pleased to read that your experience of making this claim was a straight forward one and the there were not any problems; either making the claim itself or paying your vets directly.
Should you ever have any questions about your policy, this recent claim, or if we can help in any other way - then please do get back in touch and we'll be very happy to assist you. Best regards, The Exotic Direct Pet Insurance Team
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Mrs Nadia Shihab
Подтверждено Feefo
5 years ago
Что Mrs Nadia Shihab сказал(-а) о ExoticDirect:
Excellent
Excellent prompt efficient service - thank you
Alec
ExoticDirect
5 years ago
Thank you for giving us this positive review.We were all really please to read your comments and see that you're happy with the service we are providing. If you ever have any questions about your policy, or if we can assist in any other way, please do get back in touch and we'll be very happy to help. Best regards, The Exotic Direct Pet Insurance Team.
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Mrs Leonie Alvey
Подтверждено Feefo
5 years ago
Что Mrs Leonie Alvey сказал(-а) о ExoticDirect:
Renewal was quick and easy. Also was easy to amend the details and there were no issues.
Alec
ExoticDirect
5 years ago
Hi Leonie, Thank you for giving us this positive review and also for taking the time to add your comments. It's good to know that your latest renewal was a quick and easy process. We're pleased to hear that the team also made it easy for you to update the details you needed to amend. If you ever have any questions about your policy, or if we can help in any other way, please do get back in touch and we'll be very happy to assist you. Best regards, The Exotic Direct Pet Insurance Team.
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Miss Kelly Milton
Подтверждено Feefo
5 years ago
Что Miss Kelly Milton сказал(-а) о ExoticDirect:
Great price, brilliant cover value
Alec
ExoticDirect
5 years ago
Thank you for giving us this positive review. It's great to know your happy with both the level of cover and also the price.
If you ever have any questions about your policy, or if we can help in any other way, please do get back in touch and we'll be very happy to assist you. Best regards, The Exotic Direct Pet Insurance Team.
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Надежный клиент
Подтверждено Feefo
5 years ago
Quick and easy to insure our new additions to our family over the phone, great service!
Alec
ExoticDirect
5 years ago
Thank you for giving us this positive review and also for taking the time to add your comments.
It's great to know that you found it quick and easy to insure your new pets when you called and spoke to us.
Should you ever have any questions about your policy, or if we can help in any other way, please do get back in touch and we'll be very happy to assist you.
Best regards,
The Exotic Direct Pet Insurance Team.
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Mrs Becci Rutherford
Подтверждено Feefo
5 years ago
Что Mrs Becci Rutherford сказал(-а) о ExoticDirect:
Fantastic quick and efficient
Alec
ExoticDirect
5 years ago
Hi Becci, Thank you for giving us this positive review. It's great to know that you're happy with everything we've been able to do for you.
Should you ever have any questions about your policy, or if we can help in any other way, please do get back in touch and we'll be very happy to assist you. Best regards, The Exotic Direct Pet Insurance Team
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Надежный клиент
Подтверждено Feefo
5 years ago
Helpful, straightforward process
Friendly, helpful and could answer my questions. Offered me several options. Very straightforward process.
Nathan
ExoticDirect
5 years ago
Hello,
Thank you so much for rating us 5*s!
We really appreciate the time taken to leave a review!
Happy to hear our staff were able to answer the questions and provide serval options.
Kind regards,
The Exotic Direct Team.
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Надежный клиент
Подтверждено Feefo
5 years ago
Fantastic customer service
After a great chat with exotic direct, they managed to lower our renewal premium and offer a personalised policy that couldn't be better. We have made multiple previous claims on various animals and...
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Alec
ExoticDirect
5 years ago
Thank you for giving us this positive review and also for taking the time to add such nice comments.
It's great to know that
when you contacted us about your renewal, our team listened to what you needed from the insurance product and were able to make changes that personalised the cover to your insurance needs and also lowered the price.
Should you ever have any questions about your policy, or if we can help in any other way, please do get back in touch and we'll be very happy to assist you.
Best regards,
The Exotic Direct Pet Insurance Team
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Miss Sally Spaticchia
Подтверждено Feefo
5 years ago
Что Miss Sally Spaticchia сказал(-а) о ExoticDirect:
Lovely helpfull staff. They paid out in full.
I've been with them for a few years now and made 2 claims which were dealt with very fairly
Alec
ExoticDirect
5 years ago
Hi Sally,
Thank you for giving us this positive review and also for taking the time to add such nice comments.
It's great to know that we've been able to help you with previous claims and also that you've had such good experiences when you needed to contact our staff.
If you ever have any questions about your policy, or if you need to make any further claims, please do not hesitate to get back in touch.
Best regards,
The Exotic Direct Pet Insurance Team
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Miss Tanya Dimmock
Подтверждено Feefo
5 years ago
Что Miss Tanya Dimmock сказал(-а) о ExoticDirect:
Very easy and quick to fill in form and good price.
Alec
ExoticDirect
5 years ago
Hi Tanya,
Thank you for giving us this positive review.
It's great to know that our form made everything easy and also that you were happy with the price.
If you ever have any questions about your policy, or if we can help in any other way, please do get back in touch and we'll be very happy to assist you.
Best regards,
The Exotic Direct Team
Situated in Sussex, we’re a friendly company, with lots of experience! In fact we’ve been insuring exotic pets since 1996. We understand the kind of problems that exotic pet owners can face. As a small team, we talk to each other! This means that if you have a problem or a question we can deal with it quickly and sympathetically, liaising with our team when necessary.
Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Situated in Sussex, we’re a friendly company, with lots of experience! In fact we’ve been insuring exotic pets since 1996. We understand the kind of problems that exotic pet owners can face. As a small team, we talk to each other! This means that if you have a problem or a question we can deal with it quickly and sympathetically, liaising with our team when necessary.