Where very easy to understand the process online and was very helpful with information I could understand
Nathan
ExoticDirect
5 years ago
Hello Martin,
Thank you so much for rating us 4*s.
We are happy to hear that the process was easy to go through and the information provided was useful.
Kind regards,
The Exotic Direct Team.
0
Поделиться
MS
Miss Shona Stray
Подтверждено Feefo
5 years ago
Что Miss Shona Stray сказал(-а) о ExoticDirect:
Excellent service
Very helpful and caring. They paid out very quickly when my Macaw passed away. I highly recommend this company.
Alec
ExoticDirect
5 years ago
Hi Shona,
Thank you for giving us this positive review and also for taking the time to add your comments.
Whilst it is very sad that your Macaw passed away, I'm pleased to hear that your claim was paid quickly and also that you rate the level of service you received from us as excellent. That you feel able to recommend us to others is a real complement - so thank you!
If we can ever be of any further help, please do get back in touch.
Best regards,
The Exotic Direct Pet Insurance Team
0
Поделиться
Надежный клиент
Подтверждено Feefo
5 years ago
Very efficient service when making a claim, the staff are very polite and I would recommend Exotic Direct to friends and family
Alec
ExoticDirect
5 years ago
Than you for giving us this positive review. It's great to know that your claim was handled efficiently and also that when you needed to speak to our claims team you found of staff to be very polite. That you feel able to recommend us to others is a huge compliment - so thank you!If you ever have any questions about your policy, or if we can help in any other way, please do get in touch and we'll do our very best to assist you. Best regards,The Exotic Direct Pet Insurance Team
0
Поделиться
MK
Mr David Knight
Подтверждено Feefo
5 years ago
Что Mr David Knight сказал(-а) о ExoticDirect:
Easy to do
Straight forward
Alec
ExoticDirect
5 years ago
Hi David,
Thank you for giving us this positive review. It's good to know that you found your latest renewal to be both easy and straight forward.
If you ever have any questions, or if we can help in any other way, please do get in touch and we'll be very happy to assist you.
Best regards,
The Exotic Direct Pet Insurance Team
0
Поделиться
Надежный клиент
Подтверждено Feefo
5 years ago
Highly recommend, helpful and down to earth staff
I found the lady I spoke to was extremely helpful! Lovely lady.
The claim went though after a few months which was great.
I highly recommend especially if you have ferrets.
Alec
ExoticDirect
5 years ago
Thank you for giving us this positive review and also for taking the time to add such nice comments.
We're really pleased to hear that when you needed to make a claim, you found our staff to be helpful and down to earth. That you feel able to recommend us to others is a huge compliment - thank you!
I will make sure that your kind words are past on to the team member that you spoke to - I'm sure this will make her day!
If we can be of any further help in the future, please do get back in touch and we'll be more than happy to assist you.
Best regards,
The Exotic Direct Pet Insurance Team
0
Поделиться
ML
Mr Bob Lamb
Подтверждено Feefo
5 years ago
Что Mr Bob Lamb сказал(-а) о ExoticDirect:
Simple and easy
Alec
ExoticDirect
5 years ago
Hi Bob. Thank you for giving us this positive review.
It's great to know that your found it simple and easy to get the pet insurance cover you wanted.
If you ever have any questions about your policy, or if we can help in any other way, please do get back in touch and we'll be very happy to assist you.
Best regards,
The Exotic Direct Pet Insurance Team
0
Поделиться
MP
Mrs Allison Pringle
Подтверждено Feefo
5 years ago
Что Mrs Allison Pringle сказал(-а) о ExoticDirect:
all details updated with no problems
Alec
ExoticDirect
5 years ago
Hi Allison,
Than you for giving us this positive review. It's really good to know that you were able to update your details without any problems.
If we can ever be of any further help or assistance in the future, please do get back in touch.
Best regards,
The Exotic Direct Pet Insurance Team
0
Поделиться
MK
Mrs Louise Kelsall
Подтверждено Feefo
5 years ago
Что Mrs Louise Kelsall сказал(-а) о ExoticDirect:
Brilliant, easy company
Always very easy with renewals!! And great price always gets less than year before and my cover for Sheila hasn't changed! Very happy! Oh and I live the emails with advise regarding different exotics!
Alec
ExoticDirect
5 years ago
Hi Louise.
Thank you for giving us this positive review and also for taking the time to add such nice comments.
It's great to know that your renewals have all been straight forward and also that you're happy with the premium.
A lot of effort goes into writing our newsletter and selecting good articles for it - so it's really nice of you to acknowledge it in you feedback. I'll pass your comments onto the lady that manages our newsletter and I'm sure your kind words will make her day!
If you ever have any questions about your cover for Sheila, or if we can help in any other way, please do get back in touch and we'll be very happy to help.
Best regards,
The Exotic Direct Pet Insurance Team
0
Поделиться
MP
Mrs Kay Preston
Подтверждено Feefo
5 years ago
Что Mrs Kay Preston сказал(-а) о ExoticDirect:
Great company, great prices excellent customer care
Alec
ExoticDirect
5 years ago
Hi Kay,
Thank you so much for giving us this positive review and also for adding such kind words.
We're all really please that you're happy with Exotic Direct, our products and also how the team have looked after you.
If you ever have any questions about your policy, or if we can assist you in any other way, please do get back in touch and we'll be very happy to help.
Best regards,
The Exotic Direct Pet Insurance Team
0
Поделиться
Надежный клиент
Подтверждено Feefo
5 years ago
Excellent service - thank you
Alec
ExoticDirect
5 years ago
Thank you for giving us this positive review. It's great to know that you're happy with the level of service we have been able to provide you with.
If you ever have any questions about your policy, or if we can be of any further assistance in the future, please do get in touch and we'll be vey happy to help.
Best regards,
The Exotic Direct Pet Insurance Team
Situated in Sussex, we’re a friendly company, with lots of experience! In fact we’ve been insuring exotic pets since 1996. We understand the kind of problems that exotic pet owners can face. As a small team, we talk to each other! This means that if you have a problem or a question we can deal with it quickly and sympathetically, liaising with our team when necessary.
Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Situated in Sussex, we’re a friendly company, with lots of experience! In fact we’ve been insuring exotic pets since 1996. We understand the kind of problems that exotic pet owners can face. As a small team, we talk to each other! This means that if you have a problem or a question we can deal with it quickly and sympathetically, liaising with our team when necessary.