They did exactly what a quality insurer should do
The card when my Dorothy passed was a nice thought.
Nathan
ExoticDirect
5 years ago
Hello Graeme,
Thank you so much for taking the time to rate us 5*s.
We are very sorry to hear about the loss of your Dorothy please accept our condolences.
Kind regards,
The Exotic Direct Team.
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MC
Mr Charles Curtis
Подтверждено Feefo
5 years ago
Что Mr Charles Curtis сказал(-а) о ExoticDirect:
Great sevice
Great service and dealt directly with my vet
0
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MW
Mrs Pauline White
Подтверждено Feefo
5 years ago
Что Mrs Pauline White сказал(-а) о ExoticDirect:
Good service
Simple easy to use renewal
Nathan
ExoticDirect
5 years ago
Hello Pauline,
Thank you so much for rating us 4*s.
We really appreciate the feedback.
Happy to hear you found the renewal process to be easy!
Kind regards,
The Exotic Direct Team.
0
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MF
Mr K & Mrs S Formstone
Подтверждено Feefo
5 years ago
Что Mr K & Mrs S Formstone сказал(-а) о ExoticDirect:
Excellent service especially given the current time.
Excellent Service
Nathan
ExoticDirect
5 years ago
Hello Mr & Mrs Formstone,
Thank you so much for rating us 5*s.
We are glad to hear you found the service to be excellent!
Kind regards,
The Exotic Direct Team.
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Надежный клиент
Подтверждено Feefo
5 years ago
For my tortoise
Handle my claim very well and quickly
0
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Надежный клиент
Подтверждено Feefo
5 years ago
Yes. Very helpful service
Nathan
ExoticDirect
5 years ago
Hello,
Thank you so much for rating us 5*s.
Very happy to hear you found the service to be helpful!
Kind regards,
The Exotic Direct Team.
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Надежный клиент
Подтверждено Feefo
5 years ago
Excellent
Prompt acknowledgement and payment.
Very helpful when I had cause to contact office.
Nathan
ExoticDirect
5 years ago
Hello,
Thank you for your 5* Review!
Glad you found the staff to be helpful when you contacted us!
Kind regards,
The Exotic Direct Team.
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Надежный клиент
Подтверждено Feefo
5 years ago
Efficient staff
Despite staff working from due to Covid they still provided an efficient service and processed my claim in a timely manner.
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MB
Mr C & Mrs J Bingham
Подтверждено Feefo
5 years ago
Что Mr C & Mrs J Bingham сказал(-а) о ExoticDirect:
More consideration in the writing of their forms. They deal with birds, who often die suddenly (I have owned birds for over 30 years, and only once has a bird not died suddenly). So asking what the...
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Hayley
ExoticDirect
5 years ago
Dear Mr & Mrs Bingham,
We are sorry to hear that you felt the questions on the claims form were inconsiderate.
Our claims forms are multipurpose use so customers can claim their veterinary fees and also for the passing of their pet.
We are always looking at ways to improve our processes and your feedback has been passed on to the team.
Please do contact us if we can be of any further assistance,
Kind Regards,
The Exotic Direct Team.
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MH
Mr Raymond Hirons
Подтверждено Feefo
Higher Heath
5 years ago
Что Mr Raymond Hirons сказал(-а) о ExoticDirect:
Supportive, professional, helpful
Highly recommended. Claim dealt with quickly and all aspects explained to my satisfaction.
Hayley
ExoticDirect
5 years ago
Hi Raymond!
Thanks so much for taking the time to leave us with your 5 star review.
It's great to hear you were satisfied with your claims experience!
We hope you have a lovely day,
The Exotic Direct Claims Team.
Situated in Sussex, we’re a friendly company, with lots of experience! In fact we’ve been insuring exotic pets since 1996. We understand the kind of problems that exotic pet owners can face. As a small team, we talk to each other! This means that if you have a problem or a question we can deal with it quickly and sympathetically, liaising with our team when necessary.
Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Situated in Sussex, we’re a friendly company, with lots of experience! In fact we’ve been insuring exotic pets since 1996. We understand the kind of problems that exotic pet owners can face. As a small team, we talk to each other! This means that if you have a problem or a question we can deal with it quickly and sympathetically, liaising with our team when necessary.