Что Miss Cheyanne Jones сказал(-а) о ExoticDirect:
They dealt with my claim promptly, and without fuss.
Hayley
ExoticDirect
5 years ago
Hi Cheyanne,
Thank you so much for taking the time to leave us your positive review.
It is lovely to hear that your claim was processed promptly and that you are happy with the service.
Kind Regards,
The Exotic Direct Claims Team.
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Mrs Jane Chown
Подтверждено Feefo
Isle of Wight
5 years ago
Что Mrs Jane Chown сказал(-а) о ExoticDirect:
No idea what my renewal fee is
Not sufficient information
Nathan
ExoticDirect
5 years ago
Good Afternoon Jane,
Thank you for your feedback we really do appreciate it.
I have sent an email containing the documents you require to the email address we have on file for you.
We did send a letter containing this information on the 04/05/2021 however it seems that it has not arrived, I can only apologise for this!
Please let us know if there is anything further we can do for you.
Kind regards,
The Exotic Direct Team.
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Надежный клиент
Подтверждено Feefo
5 years ago
Definitely buy from them again! Nice guys and gals, and very personable!
Nathan
ExoticDirect
5 years ago
Good Afternoon,
Thank you for rating us 4*s.
we really appreciate the time taken to leave a review.
Kind regards,
The Exotic Direct Team.
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Надежный клиент
Подтверждено Feefo
5 years ago
No better company for exotic pets
I love this insurance for my parrots, it goes down in price every year which is unusual. Lovely to know I have peace of mind. My parrots are real clowns and very active and I can tell them to be...
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Nathan
ExoticDirect
5 years ago
Good Afternoon,
Thank you for rating us 5*s.
We really appreciate the wonderful feedback you have given us.
I hope the Parrots continue to listen to your advice!
Kind regards,
The Exotic Direct Team.
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Mrs Kiran Parmar
Подтверждено Feefo
5 years ago
Что Mrs Kiran Parmar сказал(-а) о ExoticDirect:
Helpful and supportive
Nathan
ExoticDirect
5 years ago
Good afternoon Kiran,
Thank you so much for rating us 5*.
Kind regards,
The Exotic Direct Team.
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Mrs Claire Cornwall
Подтверждено Feefo
5 years ago
Что Mrs Claire Cornwall сказал(-а) о ExoticDirect:
The staff very nice, claim took to long to process.
The staff didn't know all the insurance details I had to tell them.
Hayley
ExoticDirect
5 years ago
Hi Claire,
Thank you for taking the time to leave us your feedback and for your kind words regarding the team.
I have had a quick look into the processing time of the claim and I can see that we were missing information from the vets which caused a delay in us issuing the settlement.
I am glad to see the claim has now been processed and paid but if you do have any further concerns please do not hesitate to contact us on 0345 982 5505 and we will be happy to help!
Kind Regards,
The Exotic Direct Claims Team.
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Miss Ruth Cawley
Подтверждено Feefo
5 years ago
Что Miss Ruth Cawley сказал(-а) о ExoticDirect:
Quick, easy and painless!
The whole process was incredibly simple and easy to follow, with the best quote for pet insurance that we've managed to find - especially for an African Pygmy Hedgehog!
Nathan
ExoticDirect
5 years ago
Good Afternoon Ruth,
Thank you for rating us 5*s.
So happy to hear that you found the process simple and you were happy with your quote!
Kind regards,
The Exotic Direct Team.
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Надежный клиент
Подтверждено Feefo
5 years ago
Good thanks
Nathan
ExoticDirect
5 years ago
Good Afternoon,
Thank you for rating us 4*s.
Kind regards,
The Exotic Direct Team.
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Mrs Tammy Sobers
Подтверждено Feefo
5 years ago
Что Mrs Tammy Sobers сказал(-а) о ExoticDirect:
Very helpful
The call assistant was very sympathetic when I advised her my beautiful Chinchilla had passed away and stated she would update the details
Nathan
ExoticDirect
5 years ago
Good Afternoon Tammy,
Thank you for rating us 5*s!
We are very sorry to hear about the loss of your Chinchilla please accept our condolences.
We are happy to hear that the agent you spoke with was able to make the process easier at this difficult time.
Kind regards,
The Exotic Direct Team.
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Mrs Zoe Riding
Подтверждено Feefo
5 years ago
Что Mrs Zoe Riding сказал(-а) о ExoticDirect:
Great service
Brilliant service. I needed to amend my policy as I have the wrong microchip number and it was sorted for me straight away.
Super efficient and would recommend to other in the future.
Nathan
ExoticDirect
5 years ago
Hello Zoe,
Thank you so much for rating us 5*s.
We really appreciate the time taken to leave a review.
Happy to hear we were able to get the correct microchip number in place for you!.
Kind regards,
The Exotic Direct Team.
Situated in Sussex, we’re a friendly company, with lots of experience! In fact we’ve been insuring exotic pets since 1996. We understand the kind of problems that exotic pet owners can face. As a small team, we talk to each other! This means that if you have a problem or a question we can deal with it quickly and sympathetically, liaising with our team when necessary.
Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Situated in Sussex, we’re a friendly company, with lots of experience! In fact we’ve been insuring exotic pets since 1996. We understand the kind of problems that exotic pet owners can face. As a small team, we talk to each other! This means that if you have a problem or a question we can deal with it quickly and sympathetically, liaising with our team when necessary.