Hello Miss Julie,
Thank you for rating us 5*s!
We are glad that you are satisfied enough to recommend us .
We try and keep our process simple and easy for our clients.
Kind regards
The Exotic Direct Team
0
Поделиться
ST
Stef
Подтверждено Feefo
5 years ago
Загруженные мультимедийные материалы
Посмотреть все мультимедийные материалы (1)
Что Stef сказал(-а) о ExoticDirect:
Great service - exactly what I need
Quick and efficient service at a good price, have used this insure to insure my parrot since 2016. Would highly recommend to anyone with exotic pets of any kind.
Imane
ExoticDirect
5 years ago
Hello Estefania,
Thank you for rating us 5*s!
What a cutie we have here! we sincerely thank you for your loyalty !
It's always great to hear that our services are quick and efficient and our prices are reasonable.
Kind regards
The Exotic Direct Team
1
Поделиться
MM
Miss Lynn McGowan
Подтверждено Feefo
5 years ago
Что Miss Lynn McGowan сказал(-а) о ExoticDirect:
Great customer service and very helpful. I have been with exotic direct for 20 years. Very efficient and understanding and compassionate when making a claim
Imane
ExoticDirect
5 years ago
Hello Lynn,
Thank you for rating us 5*s!
Your loyalty means a lot to us .
We are happy to continue being at the level of your expectations.
Kind regards
The Exotic Direct Team
0
Поделиться
MO
Mr Damian Owen
Подтверждено Feefo
5 years ago
Что Mr Damian Owen сказал(-а) о ExoticDirect:
I am confused. I have had no contact
Nathan
ExoticDirect
5 years ago
Good Afternoon Damian,
Thank for for your feedback and thank you for taking my call.
I apologise that the documents we sent out were never received, I have emailed you a copy of them just in case you require them.
Kind regards,
The Exotic Direct Team.
MO
Mr Damian Owen
5 years ago
Great to have a response to a query , resolved immediately
0
Поделиться
Надежный клиент
Подтверждено Feefo
5 years ago
Good Website poor customer aftercare
A follow up call would be good to confirm my pet insurance which I am still not sure has been setup?
Nathan
ExoticDirect
5 years ago
Good Afternoon,
Thank you for getting in touch with us.
Sorry to hear you've had problems with confirmation of the insurance going live.
I can confirm that the insurance is currently active and that we have resent the documents via email.
Please let me know if you would like to raise this as a complaint or if there is anything else I can do for you.
We really appreciate the feedback.
Kind regards,
The Exotic Direct Team.
1
Поделиться
Надежный клиент
Подтверждено Feefo
5 years ago
Excellent Service
Imane
ExoticDirect
5 years ago
Hello ,Thank you for rating us 5*s!It's great to hear that you are satisfied with our service.Kind regardsThe Exotic Direct Team
0
Поделиться
MT
Mr Steven Timms
Подтверждено Feefo
5 years ago
Что Mr Steven Timms сказал(-а) о ExoticDirect:
I had a claim for my pet and they where hassle free and in good time thanks
Imane
ExoticDirect
5 years ago
Hello Mr Steven,Thank you for rating us 5*s!We are happy to hear that your interaction with us was quick and hassle free .Kind regardsThe Exotic Direct Team
0
Поделиться
MW
Mrs Mandy Wealthall
Подтверждено Feefo
5 years ago
Что Mrs Mandy Wealthall сказал(-а) о ExoticDirect:
All straight forward text and then docs through post simple
Imane
ExoticDirect
5 years ago
Hello Mrs Mandy,Thank you for rating us 5*s!It's Great to hear that our process was simple and straight forward .Kind regardsThe Exotic Direct Team
0
Поделиться
Надежный клиент
Подтверждено Feefo
5 years ago
No-one ever responded to my question
Nathan
ExoticDirect
5 years ago
Good Afternoon,
Thank you for your feedback.
I have looked into this for you and can see that information was requested on Friday afternoon and was sent on Monday afternoon, I apologise for the delay, I would like to advise that we are not open on the weekends and this may have contributed to the delay in our response.
Please let me know if you would like to take this further.
Kind regards,
The Exotic Direct Team.
0
Поделиться
MS
Miss Louise Simpson
Подтверждено Feefo
5 years ago
Что Miss Louise Simpson сказал(-а) о ExoticDirect:
Great policy
Great cover would recommend
Imane
ExoticDirect
5 years ago
Hello Louise,
Thank you for rating us 5*s!
It's Great to hear that you are satisfied with our services .
Kind regards
The Exotic Direct Team
Situated in Sussex, we’re a friendly company, with lots of experience! In fact we’ve been insuring exotic pets since 1996. We understand the kind of problems that exotic pet owners can face. As a small team, we talk to each other! This means that if you have a problem or a question we can deal with it quickly and sympathetically, liaising with our team when necessary.
Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Situated in Sussex, we’re a friendly company, with lots of experience! In fact we’ve been insuring exotic pets since 1996. We understand the kind of problems that exotic pet owners can face. As a small team, we talk to each other! This means that if you have a problem or a question we can deal with it quickly and sympathetically, liaising with our team when necessary.