Very easy to decide which policy to have. I'm happy that Thea is now covered for emergencies
Imane
ExoticDirect
5 years ago
Hello,Thank you for rating us 5*s!We are always happy to help you chose the cover that best suits your needs for Thea.Kind regardsThe Exotic Direct Team
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MW
Mrs Kirsty Wright
Подтверждено Feefo
5 years ago
Что Mrs Kirsty Wright сказал(-а) о ExoticDirect:
Easy automatic renewal process with peace of mind
Alec
ExoticDirect
5 years ago
Hi Kirsty,
Thank you for giving us this positive review and also for taking the time to add your comments.
It's great to know that you are happy with our renewal process and also that having the pet insurance cover gives you peace of mind.
Should you ever have any questions about your policy, or if you need to make any changes, please do get in touch and we'll be very happy to assist you in any way that we can.
Best regards,
The Exotic Direct Pet Insurance Team
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MH
Mr Matthew Harris
Подтверждено Feefo
5 years ago
Что Mr Matthew Harris сказал(-а) о ExoticDirect:
Quick to setup great service
Alec
ExoticDirect
5 years ago
Hi Matthew,
Thank you for giving us this positive review.
It's great to know that you found it quick to setup the pet insurance cover you wanted and also that you're happy with the service we've been able to provide you with so far.
Should you ever have any questions about your policy, or need to make any changes to it, please do get back in touch and we'll be very happy to assist you in anyway that we can.
Best regards,
The Exotic Direct pet Insurance Team
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Надежный клиент
Подтверждено Feefo
5 years ago
Great Service
They are a great service and customer service colleagues are always pleasant to speak to and very helpful.
Alec
ExoticDirect
5 years ago
Thank you for giving us this positive review and also for taking the time to add such nice comments.
We're all really pleased to hear that you're happy with the level of service that we have been able to provide you with so far and also that you found our staff to be both pleasant and helpful.
Should you ever have any questions about your pet insurance policy, please do let us know and we'll be very happy to assist you in any way that we can.
Best regards,
The Exotic Direct Pet Insurance Team
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CH
Christine
Подтверждено Feefo
COVENTRY
5 years ago
Что Christine сказал(-а) о ExoticDirect:
Reliable & Trusted insurance company
Professional trustworthy & caring insurance company.
Imane
ExoticDirect
5 years ago
Hello Mrs Christine,
Thank you for rating us 5*s!
We are happy to hear that you were treated professionally and with care .
Your trust is valuable to us .
Kind regards
The Exotic Direct Team
CH
Christine
5 years ago
In these times of uncertainty it is reassuring to deal with a company that continue to provide a quick and efficient service.
Thank you
CH
Christine
5 years ago
In these times of uncertainty it is reassuring to deal with a company that continue to provide a quick and efficient service.
Thank you
Alec
ExoticDirect
5 years ago
No problem at all.
Should you ever have any further questions about your policy, please do get back in touch and we'll be very happy to assist.
Best regards,
The Exotic Direct Pet Insurance Team
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ML
Mr Malcolm Colton-Lowe
Подтверждено Feefo
5 years ago
Что Mr Malcolm Colton-Lowe сказал(-а) о ExoticDirect:
Checking payment date.
Fantastic customer service when I called.
Spoke to a chap called Nathan who was extremely helpful and answered my query.
He told me that he’d back to me via email as soon as he could and did so...
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Imane
ExoticDirect
5 years ago
Hello Mr Malcolm,Thank you for rating us 5*s!We are happy that you got the help you needed swiftly, We'll pass this onto Nathan, I'm sure it will make his day .Don't hesitate to get in touch if you ever need any assistance with your policy .Kind regardsThe Exotic Direct Team
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MR
Mrs Lynette Rogers
Подтверждено Feefo
5 years ago
Что Mrs Lynette Rogers сказал(-а) о ExoticDirect:
Sending a reminder was good but I don't have all day to hang around waiting for someone to speak to me when I phone so resorted to sending in the post.
Nathan
ExoticDirect
5 years ago
Good Afternoon Lynette,
Thank you for your feedback we really appreciate the time you have taken to inform us of this issue.
I have raised it with the team.
Please let me know if there is anything further we can do for you.
Kind regards,
The Exotic Direct Team.
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MT
Mr Adam Thieme
Подтверждено Feefo
5 years ago
Что Mr Adam Thieme сказал(-а) о ExoticDirect:
Great customer service, and very helpful
Imane
ExoticDirect
5 years ago
Hello Mr Adam,Thank you for rating us 5*s!We are happy to hear that you are satisfied with our customer service .Kind regardsThe Exotic Direct Team
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Надежный клиент
Подтверждено Feefo
5 years ago
Very easy to get a quote online, and helpful when I called with questions. Only downside is that there's a maximum of 3 pets per policy, which isn't always enough for small animals. I had to buy 2...
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Imane
ExoticDirect
5 years ago
Hello,Thank you for rating us 4*s!We are happy to hear that you were able to get the help you needed with your insurance .Just wanted to clarify that in case you need your pets to share the same £2000 vet fee cover, there is a limit on the number of pets that can share that cover (3) , this is in order to insure that each pet gets an appropriate care if needed.You could have all your pets under one policy if you opt for the premier cover wherein each pet gets its own £2000 of vet fee cover , However that is slightly more expensive than the regular one.Please don't hesitate to get in touch if you need further assistance with your policy .Kind regardsThe Exotic Direct Team
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NB
Natasha Buckley
Подтверждено Feefo
Burntwood
5 years ago
Что Natasha Buckley сказал(-а) о ExoticDirect:
Left feeling assured and confident in the cover I've purchased.
Recieved plenty of help and advice regarding insuring my parrot despite his disability. They made sure I knew what was included in my policy and how his disability would affect any potential claims...
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Imane
ExoticDirect
5 years ago
Hello Miss Natasha,
Thank you for rating us 5*s!
We like to go above and beyond to meet our clients needs.
We will always make sure you are satisfied and well informed about our products .
Kind regards
The Exotic Direct Team
Situated in Sussex, we’re a friendly company, with lots of experience! In fact we’ve been insuring exotic pets since 1996. We understand the kind of problems that exotic pet owners can face. As a small team, we talk to each other! This means that if you have a problem or a question we can deal with it quickly and sympathetically, liaising with our team when necessary.
Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Situated in Sussex, we’re a friendly company, with lots of experience! In fact we’ve been insuring exotic pets since 1996. We understand the kind of problems that exotic pet owners can face. As a small team, we talk to each other! This means that if you have a problem or a question we can deal with it quickly and sympathetically, liaising with our team when necessary.