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Отзывы о ExoticDirect | Отзывы о службе поддержки клиентов для https://www.feefo.com/reviews/exotic-direct | Feefo

Просмотр всех 1,918 отзывов

Trusted Customer

7 years ago

Дата покупки: 12/02/2018

Что Trusted Customer сказал(-а) о ExoticDirect:

Can't say much lucky enough not to have needed it

Alison

ExoticDirect

7 years ago

Hi there Patricia,

Thank you for taking the time to leave your review, we are so glad to hear that you've not need to use your policy, but it's always nice to have peace of mind.

We've designed our website to be user friendly and easy to use, so it's good to hear that this is showing!

Thanks again,

Exotic Direct Team

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Надежный клиент

7 years ago

Дата покупки: 19/02/2018

I haven't had any information about the renewal of the policy.

Martin

ExoticDirect

7 years ago

Hi there,

We did just speak on the telephone and would to again apologise that you did not receive your renewal documents, but am pleased to confirm that we have emailed them to you a few moments ago and will also post them to you today.

Kind regards,

Exotic Direct Team

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Trusted Customer

Birminghsm

7 years ago

Дата покупки: 08/02/2018

Загруженные мультимедийные материалы

Посмотреть все мультимедийные материалы (1)

Что Trusted Customer сказал(-а) о ExoticDirect:

Good cover should Munchkin need treatment. Cover at home and in our holiday home. Easy to buy and renew, would recommend. Thank you.

Abi

ExoticDirect

7 years ago

Hi Tony,

Thanks for taking the time to leave a review.

We're pleased to hear that we could provide cover for Munchkin and that you found the renewal easy.

We are a team of pet lovers here, if you need any help you know where we are!

Have a great day,

The Exotic Direct Team

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Trusted Customer

Cardiff

7 years ago

Дата покупки: 08/02/2018

Что Trusted Customer сказал(-а) о ExoticDirect:

Excellent

I found exotic direct very easy to deal with, what was a very stressful and upsetting time for myself when my tortoise was attacked they made the whole process manageable

Hayley

ExoticDirect

7 years ago

Dear Julie,

Thank you so much for your positive review.

We are all animal lovers here and we are so glad we could help you in what was obviously a very stressful and upsetting time.

Kind Regards

The Exotic Direct Claims Team.

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Надежный клиент

7 years ago

Дата покупки: 31/01/2018

Thank you

Really helpful service at a time of devastation. Friendly and helpful telephone operator.

Hayley

ExoticDirect

7 years ago

Hi there.

Thank you for your kind review and we are sorry to hear of your loss.

We're a team of pet lovers here and we're pleased we could support you at a difficult time.

Kind Regards,

The Exotic Direct Claims Team.

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Надежный клиент

7 years ago

Дата покупки: 30/01/2018

Easy forms to fill in. Quick communication via email, and email updates to let you know what’s happening. Prompt payment

Hayley

ExoticDirect

7 years ago

Dear Customer.

Thank you very much for your lovely review. We are really pleased that you found the claims process easy and that you received quick communication and a prompt payment.

Kind Regards,

The Exotic Direct Team.

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Надежный клиент

7 years ago

Дата покупки: 31/01/2018

Very good amd quick service

Hayley

ExoticDirect

7 years ago

Dear Customer.

Thank you very much for your review. We are really pleased that you are happy with our service!

Kind Regards,

The Exotic Direct Team.

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Trusted Customer

7 years ago

Дата покупки: 23/01/2018

Что Trusted Customer сказал(-а) о ExoticDirect:

Great experience

The renewal of my insurance was very easy to do and the person i spoke to was very professional. I would be using Exotic Direct next year

Sarah

ExoticDirect

7 years ago

Dear Mr Fairbairn,

Thank you very much for your lovely review. We are really pleased that you found the process easy and look forward to continuing our relationship with you.

Kind Regards,

The Exotic Direct Team.

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Trusted Customer

Edinburgh Scotland

7 years ago

Дата покупки: 23/01/2018

Что Trusted Customer сказал(-а) о ExoticDirect:

First experience dealing with Exotic Direct

Quick no fuss claim handling

Vicky

ExoticDirect

7 years ago

Dear Ruth

Thank you for your lovely review. We are glad to hear that your claims experience with us was quick and with no fuss.

We hope the road to recovery is going well.

Kind Regards

Exotic Direct Claims Team.

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Trusted Customer

Calne

7 years ago

Дата покупки: 20/01/2018

Что Trusted Customer сказал(-а) о ExoticDirect:

I didn’t have a review. Contact the customer before sending feedback surve.

I was not contacted, I only knew about the renewal when I got this survey.

Sarah

ExoticDirect

7 years ago

Hi Jane,

Thank you for taking the time to leave your feedback, we're sorry to hear that you hadn't received your renewal documents.

We send all customers our Feefo surveys to gain some insight on where we are doing well and where we should focus on improving for the future.

One of our team will be in touch with you shortly to arrange your renewal documents and establish what level of contact you would like from us.

Kind Regards,

The Exotic Direct Team

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Информация о ExoticDirect

Situated in Sussex, we’re a friendly company, with lots of experience! In fact we’ve been insuring exotic pets since 1996. We understand the kind of problems that exotic pet owners can face. As a small team, we talk to each other! This means that if you have a problem or a question we can deal with it quickly and sympathetically, liaising with our team when necessary.

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0345 340 4090

1-10 Summers Street, London, Greater London, EC1R 5BD, United Kingdom

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