Как собираются отзывы Feefo?

Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.

Кто может оставлять отзыв Feefo?

Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.

Как мы проверяем отзывы?

Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.

Как мы боремся с фальшивыми отзывами?

Feefo не позволяет оставлять фальшивые отзывы, поскольку мы предлагаем оставлять отзывы только проверенным покупателям.

Отзывы о ExoticDirect | Отзывы о службе поддержки клиентов для https://www.feefo.com/reviews/exotic-direct | Feefo

Просмотр всех 1,920 отзывов

Trusted Customer

7 years ago

Дата покупки: 22/02/2018

Что Trusted Customer сказал(-а) о ExoticDirect:

A renewal notice would have been nice

Would have been nice to have a renewal I’ve had nothing

Alison

ExoticDirect

7 years ago

Hi there,

We're sorry you haven't received your renewal documents we issued to you.

We will contact you separately to discuss how you would like us to re-issue them to you.

Kind regards
Exotic Direct Team

Посмотреть отзыв клиента полностью

Trusted Customer

Chester

7 years ago

Дата покупки: 12/02/2018

Что Trusted Customer сказал(-а) о ExoticDirect:

Always very helpful and a quick response

I would recommend them to everyone with a pet but especially for reptiles.

Alison

ExoticDirect

7 years ago

Hi there Rod,

Thank you for taking the time to leave your lovely review, we really appreciate it!

It's great to hear that you would recommend our product to others and that when you've contacted us we've provided a helpful service to you!

Thanks again,

Exotic Direct Team

Посмотреть отзыв клиента полностью

Trusted Customer

7 years ago

Дата покупки: 12/02/2018

Что Trusted Customer сказал(-а) о ExoticDirect:

Can't say much lucky enough not to have needed it

Alison

ExoticDirect

7 years ago

Hi there Patricia,

Thank you for taking the time to leave your review, we are so glad to hear that you've not need to use your policy, but it's always nice to have peace of mind.

We've designed our website to be user friendly and easy to use, so it's good to hear that this is showing!

Thanks again,

Exotic Direct Team

Посмотреть отзыв клиента полностью

Надежный клиент

7 years ago

Дата покупки: 19/02/2018

I haven't had any information about the renewal of the policy.

Martin

ExoticDirect

7 years ago

Hi there,

We did just speak on the telephone and would to again apologise that you did not receive your renewal documents, but am pleased to confirm that we have emailed them to you a few moments ago and will also post them to you today.

Kind regards,

Exotic Direct Team

Посмотреть отзыв клиента полностью

Trusted Customer

Birminghsm

7 years ago

Дата покупки: 08/02/2018

Загруженные мультимедийные материалы

Посмотреть все мультимедийные материалы (1)

Что Trusted Customer сказал(-а) о ExoticDirect:

Good cover should Munchkin need treatment. Cover at home and in our holiday home. Easy to buy and renew, would recommend. Thank you.

Abi

ExoticDirect

7 years ago

Hi Tony,

Thanks for taking the time to leave a review.

We're pleased to hear that we could provide cover for Munchkin and that you found the renewal easy.

We are a team of pet lovers here, if you need any help you know where we are!

Have a great day,

The Exotic Direct Team

Посмотреть отзыв клиента полностью

Trusted Customer

Cardiff

7 years ago

Дата покупки: 08/02/2018

Что Trusted Customer сказал(-а) о ExoticDirect:

Excellent

I found exotic direct very easy to deal with, what was a very stressful and upsetting time for myself when my tortoise was attacked they made the whole process manageable

Hayley

ExoticDirect

7 years ago

Dear Julie,

Thank you so much for your positive review.

We are all animal lovers here and we are so glad we could help you in what was obviously a very stressful and upsetting time.

Kind Regards

The Exotic Direct Claims Team.

Посмотреть отзыв клиента полностью

Надежный клиент

7 years ago

Дата покупки: 31/01/2018

Thank you

Really helpful service at a time of devastation. Friendly and helpful telephone operator.

Hayley

ExoticDirect

7 years ago

Hi there.

Thank you for your kind review and we are sorry to hear of your loss.

We're a team of pet lovers here and we're pleased we could support you at a difficult time.

Kind Regards,

The Exotic Direct Claims Team.

Посмотреть отзыв клиента полностью

Надежный клиент

7 years ago

Дата покупки: 30/01/2018

Easy forms to fill in. Quick communication via email, and email updates to let you know what’s happening. Prompt payment

Hayley

ExoticDirect

7 years ago

Dear Customer.

Thank you very much for your lovely review. We are really pleased that you found the claims process easy and that you received quick communication and a prompt payment.

Kind Regards,

The Exotic Direct Team.

Посмотреть отзыв клиента полностью

Надежный клиент

7 years ago

Дата покупки: 31/01/2018

Very good amd quick service

Hayley

ExoticDirect

7 years ago

Dear Customer.

Thank you very much for your review. We are really pleased that you are happy with our service!

Kind Regards,

The Exotic Direct Team.

Посмотреть отзыв клиента полностью

Trusted Customer

7 years ago

Дата покупки: 23/01/2018

Что Trusted Customer сказал(-а) о ExoticDirect:

Great experience

The renewal of my insurance was very easy to do and the person i spoke to was very professional. I would be using Exotic Direct next year

Sarah

ExoticDirect

7 years ago

Dear Mr Fairbairn,

Thank you very much for your lovely review. We are really pleased that you found the process easy and look forward to continuing our relationship with you.

Kind Regards,

The Exotic Direct Team.

Посмотреть отзыв клиента полностью

Не получили приглашение оставить отзыв?

Информация о ExoticDirect

Situated in Sussex, we’re a friendly company, with lots of experience! In fact we’ve been insuring exotic pets since 1996. We understand the kind of problems that exotic pet owners can face. As a small team, we talk to each other! This means that if you have a problem or a question we can deal with it quickly and sympathetically, liaising with our team when necessary.

Читать все

0345 340 4090

1-10 Summers Street, London, Greater London, EC1R 5BD, United Kingdom

Feefo Trusted Service Awards

Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.

Что такое награды Trusted Service Awards

Почему стоит доверять отзывам Feefo?

Узнать больше о Feefo