Как собираются отзывы Feefo?

Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.

Кто может оставлять отзыв Feefo?

Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.

Как мы проверяем отзывы?

Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.

Как мы боремся с фальшивыми отзывами?

Feefo не позволяет оставлять фальшивые отзывы, поскольку мы предлагаем оставлять отзывы только проверенным покупателям.

Отзывы о ExoticDirect

Просмотр всех 1,993 отзывов

Надежный клиент

8 years ago

You could send advance notice that it's due for renewal.

Martin

ExoticDirect

8 years ago

Hi, many thanks for your feedback in respect of your renewal and we are sorry that you did not receive the documents. We note that the renewal documents were posted to you on the 18th of June. Could you please contact us to check that we have the correct address so that we can reissue the documents.

The Exotic Direct Team

Trusted Customer

8 years ago

Что Trusted Customer сказал(-а) о ExoticDirect:

Satisfied customer

Polite to talk to, easy to deal with and prompt payment

Alec

ExoticDirect

8 years ago

Dear Stephen,

Thank you for this positive review of our service.

We're very pleased to hear that you found our staff to be polite to talk to and also that your payment was arranged quickly.

If we can be of any further help or assistance in the future, please do let us know.

Kindest regards,

The Exotic Direct Pet Insurance Team

Trusted Customer

8 years ago

Что Trusted Customer сказал(-а) о ExoticDirect:

Lovely staff on the phone

The team were very attentive and helpful when I rang up for information and a claim form.

Alec

ExoticDirect

8 years ago

Dear Mrs Watson,

Thank you for taking the time to write such a nice review about us. We're very pleased to hear that our team were both attentive and helpful when you called to request a claim form.

If there's anything further we can do to help or assist, please do let us know.

Best regards,

The Exotic Direct Pet Insurance Team

Trusted Customer

8 years ago

Что Trusted Customer сказал(-а) о ExoticDirect:

very dissatisfied

Poor communication throughout and even a week after emailing a question no response plus told policy cancelled but still shows live online

Vicky

ExoticDirect

8 years ago

' Hi Grahame,

Thank you for taking the time to leave your feedback.

We're sorry to hear we didn't get back to you in time, we've now picked this up. Please don't hesitate to get back in touch if you have any other concerns.

Have a good day,

The Exotic Direct Team'

Trusted Customer

8 years ago

Что Trusted Customer сказал(-а) о ExoticDirect:

Good insurance for my tortoise

Alec

ExoticDirect

8 years ago

Hi Mark,

Thank you for your positive review of the pet insurance we're providing for your pet Tortoise.

If we can be of any further help or assistance in the future, please do get in touch.

Best regards,

The Exotic Direct Pet Insurance Team

Надежный клиент

8 years ago

Straight forward renewal using BACS. The reminder came in good time with plenty of options for renewing the policy. The only downside to not renewing over the phone, which is what I've done in the...

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Louise

ExoticDirect

8 years ago

Hi there

Thank you so much for leaving us such a fantastic review.

It is great to hear you have found our renewal process straight forward and that you received your documents as expected. Thank you also for your lovely comments with regards to our staff and friendly service.

Kind Regards

The Exotic Direct Team

Trusted Customer

8 years ago

Что Trusted Customer сказал(-а) о ExoticDirect:

Hassle free

Excellent service.

Louise

ExoticDirect

8 years ago

Hi Jon

Thank you for your great review.

It is brilliant to hear that you found our service excellent and hassle free.

Kind Regards

The Exotic Direct Team

Надежный клиент

8 years ago

Polite and helpful staff

Louise

ExoticDirect

8 years ago

Hi there

Thank you for taking the time to leave us your review.

Its lovely to hear that you found us polite and helpful.

Kind Regards

The Exotic Direct Team

Надежный клиент

8 years ago

Impressed

Efficient and speedy service.

Louise

ExoticDirect

8 years ago

Hi there

Thank you for leaving us your brilliant review.

It is great to hear you have been impressed with our efficient and fast service.

Kind Regards

The Exotic Direct Team

Trusted Customer

8 years ago

Что Trusted Customer сказал(-а) о ExoticDirect:

I have most of my birds insured by you and I can safely say you always make life as easy and comfortable when I have had to make a claim which is always at a very sad time. Thank you

Hayley

ExoticDirect

8 years ago

Hi Joanne.

Thank you so much for your positive review!

It is lovely to hear that we made your claims process easy in what was a difficult time for you.

Kind Regards

The Exotic Direct Claims Team.

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Feefo Trusted Service Awards

Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.

Что такое награды Trusted Service Awards

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