Как собираются отзывы Feefo?

Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.

Кто может оставлять отзыв Feefo?

Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.

Как мы проверяем отзывы?

Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.

Как мы боремся с фальшивыми отзывами?

Feefo не позволяет оставлять фальшивые отзывы, поскольку мы предлагаем оставлять отзывы только проверенным покупателям.

Отзывы о ExoticDirect

Просмотр всех 1,993 отзывов

Trusted Customer

8 years ago

Что Trusted Customer сказал(-а) о ExoticDirect:

Good Communication

Good communication and cheque arrive within a week of the Vet getting final docs in .... thank you

Hayley

ExoticDirect

8 years ago

Hi Sue,

thank you for taking the time to leave the positive review on your claims experience.

At Exotic Direct it is our aim to process all claims as quickly as possible and ensure that our customers are communicated with from start to finish.

We hope Jasmin is feeling better now!

The Exotic Direct Claims Team.

Надежный клиент

8 years ago

prices

Good communication

Louise

ExoticDirect

8 years ago

Hi there

Thank you for taking the time to leave us your review. It is great to hear you have found our communication good.

Kind Regards

The Exotic Direct Team

Trusted Customer

8 years ago

Что Trusted Customer сказал(-а) о ExoticDirect:

Efficiently handled

Insurance claim dealt with in a satisfactory way. I would recommend there services

Hayley

ExoticDirect

8 years ago

Hi Linda,

thank you for your review and for letting us know that you would recommend our services, this is so lovely to hear.

Please do let us know if there is anything else we can do in the future to improve your experience with us.

Have a good day!

The Exotic Direct Claims Team.

Надежный клиент

8 years ago

Louise

ExoticDirect

8 years ago

Hi there

Thank you for taking the time to rate us with 5 stars! We really appreciate it!

Kind Regards

The Exotic Direct Team

Trusted Customer

8 years ago

Что Trusted Customer сказал(-а) о ExoticDirect:

Great for insuring exotic pets

Always been good to deal with!

Martin

ExoticDirect

8 years ago

Dear Mr Seal,

Many thanks for your email and we are delighted to hear that you are happy with our service.

The Exotic Direct Team

Trusted Customer

Banbury

8 years ago

Что Trusted Customer сказал(-а) о ExoticDirect:

Superb company! Will never change

My renewal experience was swift and without hiccup!

Alec

ExoticDirect

8 years ago

Hi Mark,

Thanks for taking the time to write this review and also for giving us five stars!

We've worked hard to make our renewals process swift and uncomplicated - so it's great to read that this has been your experience.

If there's ever anything else we can help you with in the future, please do let us know.

Kindest regards,

The Exotic Direct Pet Insurance Team

Trusted Customer

8 years ago

Что Trusted Customer сказал(-а) о ExoticDirect:

A quick, easy and simple renewing process

Alec

ExoticDirect

8 years ago

Hi Susan,

Thank you for giving us this five star review.

We've worked hard to make our renewals process quick, easy and simple for customers - so it's great to hear that this has been your experience.

If we can be of any further assistance, please do let us know.

Best regards,

The Exotic Direct Pet Insurance Team

Надежный клиент

8 years ago

Incredibly Helpful & Knowledgeable

All the team were friendly, understanding and quick to reply to my many queries. I would definitely recommend this insurance for their knowledge, helpfulness, kindness and good priced insurance plan.

Hayley

ExoticDirect

8 years ago

Hi there,

thank you for your positive review and for your kind words.

It is so nice to hear you found us friendly and easy to deal with.

Here at Exotic Direct we understand that making a claim can be a difficult time so it is our aim to make the process as easy as possible for our customers.

Thanks again!

The Exotic Direct Claims Team.

Trusted Customer

8 years ago

Что Trusted Customer сказал(-а) о ExoticDirect:

quick and easy to renew and great value

Louise

ExoticDirect

8 years ago

Hi Tina

Thank you for taking the time to leave us your review and for rating us so well.

It is fantastic to hear you have found our renewal process easy and your cover great value.

Kind Regards

The Exotic Direct Team

Trusted Customer

8 years ago

Что Trusted Customer сказал(-а) о ExoticDirect:

Quick and easy

Renewal was quick and easy and the representative I spoke to was friendly and helpful

Alec

ExoticDirect

8 years ago

Hi Kerry,

Thank you for giving us this five star review!

We're very pleased to hear that you're happy with both your latest review and also the team member that you spoke with about this.

If we can be of any further help or assistance in the future, please do get in touch.

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