Как собираются отзывы Feefo?

Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.

Кто может оставлять отзыв Feefo?

Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.

Как мы проверяем отзывы?

Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.

Как мы боремся с фальшивыми отзывами?

Feefo не позволяет оставлять фальшивые отзывы, поскольку мы предлагаем оставлять отзывы только проверенным покупателям.

Отзывы о ExoticDirect

Просмотр всех 1,993 отзывов

Trusted Customer

Ha8

7 years ago

Что Trusted Customer сказал(-а) о ExoticDirect:

Every year I renew and have peace of mind my bird is covered. It is made so easy by Exotic Direct.

Martin

ExoticDirect

7 years ago

Dear Mrs Lenane,

Many thanks for your review and it is good to note that you are happy with the renewal process.

The Exotic Direct Team

Trusted Customer

7 years ago

Что Trusted Customer сказал(-а) о ExoticDirect:

Need consistent communications

I was surprised to receive a feedback request from Exotic Direct because I had never heard of them. I insured my parrot through Golden Valley/Brookes Braithwaite. A phone call to them confirms they...

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Martin

ExoticDirect

7 years ago

Dear Mr Farmer,

Many thanks for your review and we noted your comments following receipt of a email from our sister company, however delighted to hear that you are happy with the policy.

The Exotic Direct Team

Trusted Customer

7 years ago

Что Trusted Customer сказал(-а) о ExoticDirect:

Always easy and quick to renew. Knowin* that Winston is fully covered for another year is really helpful.

Martin

ExoticDirect

7 years ago

Dear Mrs Snelling,

Many thanks for your review and we are pleased that you found the renewal process so easy and quick to use.

The Exotic Direct Team

Trusted Customer

7 years ago

Что Trusted Customer сказал(-а) о ExoticDirect:

I have been with exotic direct for 20 years . The company has always been professional and efficient when dealing with my policy. I am very satisfied with them .

Louise

ExoticDirect

7 years ago

Dear Diane

Thank you for taking the time to leave us your review and for rating us with 5 stars!

It is so lovely to hear your great comments regarding our service and the cover we offer for your pets.

May we also take this opportunity to thank you for your loyal custom over the past 20 years!

Kind Regards

The Exotic Direct Team

Trusted Customer

Ammanford

7 years ago

Загруженные мультимедийные материалы

Посмотреть все мультимедийные материалы (1)

Что Trusted Customer сказал(-а) о ExoticDirect:

Excellent

Very helpful customer service. Very quickly dealt with a claim i had to make. Easy forms to fill out. Have been a customer with Exotic Direct now for 10 years.

Hayley

ExoticDirect

7 years ago

Hi Gillian,

Thank you for taking the time to leave your positive review and your kind words regarding our customer service.

It is amazing to hear you have been a customer with us for 10 years, we hope we can continue to provide a great service to you for years to come.

Have a lovely weekend,

The Exotic Direct Claims Team.

Trusted Customer

7 years ago

Thankyou very much Hayley. Hope you have a great weekend as well.

Trusted Customer

7 years ago

Что Trusted Customer сказал(-а) о ExoticDirect:

Help with my Tortoise Davie as he had Operation etc.

Hayley

ExoticDirect

7 years ago

Hi Robert,

Thank you so much for taking the time to leave your positive review, we hope Davie has recovered well following his operation

Have a great day,

The Exotic Direct Claims Team.

Надежный клиент

7 years ago

GREAT SERVICE WITH NO FUSS AUTOMATICALLY UPDATES MY POLICIES WHEN THEY ARE READY FRO RENEWAL WITHOUT ANY PROBLEMS

Martin

ExoticDirect

7 years ago

Many thanks for your review and we are delighted to hear that you are happy with the service and that the renewal process was simply and without any problems.

The Exotic Direct Team

Trusted Customer

7 years ago

Загруженные мультимедийные материалы

Посмотреть все мультимедийные материалы (1)

Что Trusted Customer сказал(-а) о ExoticDirect:

Super easy renewal process with friendly and helpful staff! Loki and I are super happy!

Martin

ExoticDirect

7 years ago

Dear Miss Mcfarlane,

Many thanks for your review and we are delighted to hear that you are happy with the service and the renewal process.

The Exotic Direct Team

Надежный клиент

7 years ago

Great Cover

Smooth and easy claim process. Thankfully nothing too sinister with the recent vet visit

Hayley

ExoticDirect

7 years ago

Hi there,

thank you for taking the time to leave your positive review.

It is lovely to hear that you found the claims process smooth and easy and the vet visit went well.

We hope your pet has made a full recovery.

Kind Regards,

The Exotic Direct Claims Team.

Trusted Customer

7 years ago

Что Trusted Customer сказал(-а) о ExoticDirect:

Best experience ever. Vicky is incredible!

Hayley

ExoticDirect

7 years ago

Hi Sandra,

thank you so much for taking the time to leave your positive review and your kind words about Vicky.

We have passed your message on to her.

Kind Regards

The Exotic Direct Claims Team.

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Что такое награды Trusted Service Awards

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