Как собираются отзывы Feefo?

Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.

Кто может оставлять отзыв Feefo?

Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.

Как мы проверяем отзывы?

Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.

Как мы боремся с фальшивыми отзывами?

Feefo не позволяет оставлять фальшивые отзывы, поскольку мы предлагаем оставлять отзывы только проверенным покупателям.

Отзывы о ExoticDirect

Просмотр всех 1,993 отзывов

Trusted Customer

7 years ago

Что Trusted Customer сказал(-а) о ExoticDirect:

Easy renewal as it was all automatic. And no rise in premiums which was great. Had issues with viewing the documents but exotic direct kindly sent me them instead which was really helpful.

Louise

ExoticDirect

7 years ago

Dear Emma

Thank you for taking the time to leave us your review and for rating us with 5 stars!

It is great to hear you are happy with your renewal and premium and that we were able to assist you with receiving your documents.

Kind Regards

The Exotic Direct Team

Надежный клиент

7 years ago

A must have insurance.

I've had insurance for my birds for many a year and always been really good with claims. No problems with claims for any of them. The only negative I can give is for the last 6 months or so the...

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Hayley

ExoticDirect

7 years ago

Hi there,

Thank you so much for taking the time to leave your 5 star review and also the feedback on our claims process and settlement procedure.

We understand over the last few months our claims processing times have not been slower than usual and we're working hard to reduce our handling times.

We have taken your comments on board regarding the cheque payments.

Unfortunately we can't process direct payments just yet but feedback like yours supports us making this change in the future.

Thanks again for your feedback, we hope you have a lovely day!

The Golden Valley Claims Team.

Trusted Customer

7 years ago

Что Trusted Customer сказал(-а) о ExoticDirect:

Confused

I haven't received any renewal information and therefore haven't renewed anything

Alec

ExoticDirect

7 years ago

Hi Craig,

Thank you for taking the time to leave us this feedback, we're sorry if receiving a Feefo invite before you received the policy renewal information about your policy has caused confusion - but we would like an opportunity to correct this.

We did try and contact you by phone today to discuss this, but weren't able to reach you. We've also sent you an email.

When you next get a few minutes, please do give us a call on 0345 982 5505 and we'll be able to confirm your contact information is all correct and then resend the information to you.

Best regards,

The Exotic Direct Pet Insurance Team

Trusted Customer

Chelmsford

7 years ago

Что Trusted Customer сказал(-а) о ExoticDirect:

A good vet insurance with no hassles

No hassle. Price good.

Louise

ExoticDirect

7 years ago

Dear Carole

Thank you for taking the time to leave us your review and for rating us with 5 stars!

It is great to hear you have found our cover hassle free and are happy with your premium.

Kind Regards

The Exotic Direct Team

Trusted Customer

7 years ago

Что Trusted Customer сказал(-а) о ExoticDirect:

Easy to renew

Louise

ExoticDirect

7 years ago

Dear Chris

Thank you for taking the time to leave us your review and for rating us with 5 stars!

It is great to hear you have found our renewal process easy and straightforward.

Kind Regards

Brooks Braithwaite

Trusted Customer

7 years ago

Что Trusted Customer сказал(-а) о ExoticDirect:

excellent

Alec

ExoticDirect

7 years ago

Hi Vanessa,

Thank you for rating us 5 stars and for your excellent comment.

If you ever have any questions about your policy or need our help in any other way, please do give us a call and we'll do our very best to assist you.

Best regards,

The Exotic Direct Pet Insurance Team

Надежный клиент

7 years ago

Загруженные мультимедийные материалы

Посмотреть все мультимедийные материалы (3)

Friendly and efficient. African grey 'Podgie' and umbrella cockatoo 'Posie' send their greetings!

Alec

ExoticDirect

7 years ago

Thank you for giving us this positive review. We're really pleased to read that you found our team to be both friendly and efficient.

Thank you for including these photos of Podgie & Posie - they look incredible! Please say a big hello back from all of us here on the team.

If you ever have any questions about your policy, please do get in touch and we'll be happy to help.

Best regards,

The Exotic Direct Pet Insurance Team

Trusted Customer

7 years ago

Что Trusted Customer сказал(-а) о ExoticDirect:

Great service, friendly helpful staff.

When i had had to call or make a claim it has been done so quickly and efficiently and costumer service has always been polite , friendly and helpful.

Hayley

ExoticDirect

7 years ago

Hi Amanda,

Thank you so much for your positive review.

Its lovely to hear that whenever you have had to contact us we have been efficient, friendly and helpful.

We hope you have a lovely day,

The Exotic Direct Claims Team.

Надежный клиент

7 years ago

Hi I’ve been with exotic for a few years now. And they are very professionally

Alec

ExoticDirect

7 years ago

Thank you for taking the time to leave us this positive review.

We're very pleased to hear that you've found us to be a professional company and that you've chosen to stay with us for another year. Thank you for your custom.

If you ever have any questions about your policy, or if we can be of assistance in any other way please do let us know.

Best regards,

The Exotic Direct Pet Insurance Team

Trusted Customer

7 years ago

Что Trusted Customer сказал(-а) о ExoticDirect:

Very good service.

Service was very good. It was prompt and efficient. We do recommend you to other bird owners.

Louise

ExoticDirect

7 years ago

Dear Mr & Mrs Peedell

Thank you for taking the time to leave us your review and for rating us with 5 stars!

It is brilliant to hear you are happy with the service we have provided and that you recommend us to other bird owners! Thank you!

Kind Regards

The Exotic Direct Team

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Feefo Trusted Service Awards

Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.

Что такое награды Trusted Service Awards

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